This is a paid press release distributed via XPR Media on Oct 3, 2026 – but the data inside is important for anyone who buys health supplements online.
What is Happening?
Company: RetinaClear – an eye-health supplement sold from Aurora, Colorado.
Website: getretinaclear.com
The company says it sells ONLY through its official website. Not on Amazon, not on Walmart, not on eBay.
But when they checked online, they found 540 unauthorized listings using their name.
- 214 on Amazon
- 143 on eBay
- 87 on Walmart Marketplace
- 96 on other websites
One listing on Walmart was selling “Retina Clear Vision Care Pills” – 180 capsules bottle. The real RetinaClear comes only in 30-capsule bottles.
The Complaint Data:
This is the most shocking part.
From July to September 2026, RetinaClear reviewed 1,842 customer-support cases.
- 1,116 cases (60.6%) involved products that customers said they bought somewhere OTHER than the official website.
- Out of 312 refund requests, 176 (56.4%) were for products bought outside the official channel. These are not covered by their 60-day money-back guarantee because the company has no record of them.
Since Sept 24, after they started contacting customers, 643 people asked them to verify their purchase.
- 491 were matched to official orders
- 152 could NOT be found in their official records – meaning they bought fake products.
What Else They Found:
In a review of 1,327 web pages and listings:
- 29 fake sites pretending to be the official store
- 38 look-alike domains
- 42 fake customer-support phone numbers / emails
- 36 cases of their product images being stolen
- 71 counterfeit discount codes
- 38 pages promoting “RetinaClear Pro” / “Max” / “Plus” versions – which DO NOT EXIST
What RetinaClear Did:
- Aug 18: Started review
- Sept 15: Filed report with FTC (Federal Trade Commission) + started 23 cease-and-desist notices
- Sept 23-24: Filed IP reports through Amazon Brand Registry, Walmart Brand Portal, eBay VeRO program
- Sept 26-29: 17 reports to domain registrars, 11 to payment platforms, 9 to search/social networks
- As of Sept 29: 368 out of 540 listings (68.1%) removed or disabled. 172 still under review.
The company said: “At this point our approach has shifted from documenting the problem to acting on it.”
Why You Should Care:
This is not unique to RetinaClear. On Sept 29, the US DOJ charged two men for selling counterfeit Ozempic with imitation packaging. In March, FDA warned that 20+ products labeled as tejocote root sold on Amazon/ eBay were actually toxic yellow oleander.
The FTC under the INFORM Consumers Act says marketplaces must verify high-volume sellers. And they advise shoppers: research the seller, check return policy, treat unusually low prices as a warning sign.
Official Product Info (for verification):
- Price: 1 bottle $69 + $9.99 shipping, 3 bottles $59 each free shipping, 6 bottles $49 each free shipping
- Label: 30-capsule bottle, 1 capsule a day, 21 active ingredients (Vitamin A, C, E, Zinc, Selenium, etc. + proprietary blend)
- Made in US in FDA-registered, GMP-certified facility
- Only sold on official website with 60-day money-back guarantee. No subscription.
Bottom Line:
If you bought RetinaClear from Amazon, Walmart, or eBay and it didn’t work or looks different – it’s probably not real RetinaClear.
Always buy from the official website only. And if you see “Pro” or “Max” version – it’s fake.
Source: Press Release via XPR Media / USA TODAY Network – Oct 3, 2026 – RetinaClear Newsroom
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