Customer Care Phone Number

The Coffee Board of India, operating under the Ministry of Commerce & Industry, Government of India, is the premier statutory organization responsible for the development, research, promotion, and export facilitation of the Indian coffee industry.

Headquartered in Bengaluru, Karnataka, the Board provides crucial support to coffee growers, estate managers, traders, exporters, researchers, and consumers. Whether you need assistance with export certifications (RCMC), government subsidy schemes, agricultural advisories, tender details, or market statistics, this comprehensive guide outlines all the official channels to contact the Coffee Board of India.

Quick Reference: Head Office Contact Details

1. Daily Virtual Conference Facility (Live Interaction)

To improve accessibility for growers, traders, and the public across India, the Coffee Board hosts an open daily virtual conference session on working days.

• Schedule: Monday to Friday, 12:00 PM – 1:00 PM IST
• Platform: Cisco Webex (Accessible directly via the Coffee Board Webex Meeting Link)
• Best For: Quick clarifications, scheme queries, direct officer interactions, and real-time guidance without visiting the head office.

2. Who to Contact Based on Your Specific Requirement

The Coffee Board handles varied functions through dedicated divisions. Contact the appropriate division for faster processing:

                      ┌────────────────────────────────────────┐
                      │         Coffee Board of India          │
                      │         (Head Office, Bengaluru)       │
                      └───────────────────┬────────────────────┘
                                          │
        ┌───────────────────┬─────────────┴───────┬───────────────────┐
        ▼                   ▼                     ▼                   ▼
┌───────────────┐   ┌───────────────┐     ┌───────────────┐   ┌───────────────┐
│ Coffee Growers│   │  Exporters &  │     │   Research &  │   │  Tenders &    │
│  & Planters   │   │  Trade Desk   │     │    Training   │   │  Procurement  │
│ (Extension &  │   │ (RCMC, Origin │     │  (CCRI, Soil, │   │ (Vendors &    │
│   Schemes)    │   │ Certificates) │     │    Courses)   │   │  Contracts)   │
└───────────────┘   └───────────────┘     └───────────────┘   └───────────────┘

A. For Coffee Growers & Planters (Subsidies, Advisories & Extension)

• Services: Subsidies under the Integrated Coffee Development Project (ICDP), water augmentation, mechanization support, replanting assistance, disease/pest management alerts (e.g., White Stem Borer, Coffee Leaf Rust), and weather advisories.
• How to Contact:
  • Visit or call your nearest Junior Liaison Officer (JLO) or Senior Liaison Officer (SLO) at local extension centers in key coffee-growing districts (e.g., Kodagu, Chikkamagaluru, Hassan, Wayanad, Idukki, Nilgiris, Araku Valley, and North Eastern Region hubs).
  • Check the Advisories and Schemes tabs on the official website for downloadable application forms and guidelines.

B. For Exporters & Importers (RCMC, Certificates of Origin & Quality)

• Services: Registration Cum Membership Certificate (RCMC), International Coffee Organization (ICO) Certificates of Origin, export permits, quality evaluation, and cupping lab services.
• How to Contact:
  • Use the online Exports Portal via the Coffee Board website.
  • For trade and export verification, reach out to the Export Promotion & Trade Desk via the head office EPABX lines or submit an inquiry through the Trade Enquiry Portal.

C. For Research, Soil Testing & Skill Development

• Central Coffee Research Institute (CCRI): Located in Balehonnur, Chikkamagaluru District, Karnataka.
• Services: Soil health analysis, seed distribution (Arabica & Robusta high-yielding varieties), post-harvest processing techniques, and specialized training programs (Barista training, Coffee Roasting & Brewing courses).

D. For Vendors, Suppliers & Contractors (Tenders & Procurement)

• Services: Official tenders, expression of interest (EOI), and auction notices.
• How to Contact: Monitor active tenders on the Tenders Section or the Central Public Procurement Portal (CPPP).

3. Official Directories & Department Lists

For direct communication with specific board members or nodal department heads, the Coffee Board maintains regularly updated directories:

1. Board Members Directory: Access the updated list of official and non-official board members representing growers, trade, and state governments on the Board Members PDF.
2. Designation-Wise Officers List: Direct phone numbers, extensions, and official emails of senior officers (Chairman, Secretary, Director of Research, Director of Promotion, etc.) via the Officer Directory.
3. Office-Wise / Regional Directory: Contact details for regional offices, research stations, and quality control labs located across Karnataka, Kerala, Tamil Nadu, Andhra Pradesh, Odisha, and the North Eastern States.

4. How to Draft a Formal Inquiry to the Coffee Board

When writing an email or sending a physical letter to the Coffee Board of India, follow this standard format to avoid delays:

To:
The Secretary / The Concerned Officer,
Coffee Board of India,
#1, Dr. B.R. Ambedkar Veedhi,
Bengaluru - 560 001, Karnataka, India
Subject: [Clear & Concise Subject - e.g., RCMC Renewal / Query Regarding Replanting Scheme Subsidy]
Dear Sir/Madam,
1. Introduction: State your name, plantation/business name, registration number (if applicable), and location.
2. Background: Provide context on your requirement, export consignment, scheme application, or query.
3. Specific Request: State clearly what action, document, or clarification is requested from the Coffee Board.
4. Supporting Attachments: List any attached documents (e.g., land records, export invoices, application reference IDs).
Contact Information:
- Full Name:
- Estate / Company Name:
- Registered Address:
- Mobile / WhatsApp Number:
- Email Address:

5. Right to Information (RTI) & Public Grievance Redressal

• Right to Information (RTI): Indian citizens can submit RTI applications or appeals regarding the Coffee Board online through the central portal rtionline.gov.in by selecting Ministry of Commerce & Industry > Coffee Board.
• Public Grievance Redressal (CPGRAMS): If an official inquiry or complaint remains unresolved, you can file a grievance via the Central Government’s CPGRAMS portal at pgportal.gov.in.
• Website Feedback: Use the online Website Feedback Form to submit suggestions or report broken links and technical issues.

6. Frequently Asked Questions (FAQs)

Q1. Where is the Coffee Board of India head office located?

A: The head office is located at #1, Dr. B.R. Ambedkar Veedhi, Bengaluru – 560 001, Karnataka, India, near the Vidhana Soudha / High Court area.

Q2. What are the general calling hours for the Bengaluru head office?

A: The PBX switchboard (+91-80-22266991 to 994) operates Monday to Friday from 9:30 AM to 6:00 PM IST.

Q3. Can I meet Coffee Board officers online without visiting Bengaluru?

A: Yes. The Coffee Board runs an open Webex virtual conference every working day (Monday through Friday) between 12:00 PM and 1:00 PM IST.

Q4. How do I get export registration (RCMC) for coffee?

A: Applications for new RCMC or renewals must be filed electronically through the official Coffee Board portal or the DGFT common digital platform. For technical assistance, refer to the exports division listed in the official directory.