Customer Care Phone Number

The Office of the Attorney General of Connecticut (OAG), headed by Attorney General William Tong, serves as the chief legal counsel to the state and the primary watchdog for consumer rights, public safety regulations, and fair trade practices.

Whether you need to file a complaint regarding gasoline price gouging during an abnormal market disruption (under Conn. Gen. Stat. § 42-234), inquire about state gun safety laws and court rulings (such as Freeman v. Bondi), or reach the communications team for press inquiries, the Attorney General’s Office provides multiple direct communication channels.

Here is a comprehensive directory and practical guide on how to contact Connecticut Attorney General William Tong and his office via phone, email, online forms, and in-person offices.

Quick Contact Directory: CT Office of the Attorney General

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|               Connecticut Attorney General's Office Contact Matrix                |
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|  • Primary Consumer Phone  : (860) 808-5318                                       |
|  • General / Consumer Email: attorney.general@ct.gov                              |
|  • Media Contact Email     : elizabeth.benton@ct.gov (Elizabeth Benton)          |
|  • Official Website        : https://portal.ct.gov/ag                             |
|  • Physical / Mail Address : 165 Capitol Avenue, Hartford, CT 06106               |
|  • Operating Hours         : 8:00 AM – 5:00 PM EST (Monday through Friday)        |
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1. How to Contact for Consumer Complaints & Gas Price Gouging

The Attorney General actively enforces Connecticut General Statutes § 42-234 to prevent retailers from selling motor gasoline or gasohol at unconscionably excessive prices during declared market disruption periods.

       [ Encounter Gas Price Gouging or Consumer Fraud ]
                              │
                              ▼
    [ Gather Evidence: Gas Station Receipt, Address & Price Sign ]
                              │
                              ▼
   ┌──────────────────────────┴──────────────────────────┐
   ▼                                                     ▼
[ Method A: Call Hotline ]                   [ Method B: Send Email ]
  Call: (860) 808-5318                        attorney.general@ct.gov
   └──────────────────────────┬──────────────────────────┘
                              ▼
              [ Investigation Initiated by OAG ]

Steps to File a Consumer Complaint:

1. Via Phone: Call the Consumer Inquiries hotline at (860) 808-5318 during normal business hours to speak with a consumer assistance representative.
2. Via Email: Write to attorney.general@ct.gov. Include the name of the business, exact address, date/time of transaction, and attach clear photos of the receipt or displayed price sign.
3. Via Online Complaint Form: Visit portal.ct.gov/ag and navigate to the ‘Submit a Consumer Complaint’ section.

2. How to Contact the Media & Press Relations Desk

Journalists, news agencies, and legal researchers seeking official statements, press releases, or court filings (such as federal court decisions in felon-in-possession gun ban cases):

• Lead Media Contact: Elizabeth Benton
• Media Desk Email: elizabeth.benton@ct.gov
• Official Press Releases Portal: CT.gov AG Press Releases

Recommended Press Email Format:

Subject: Media Inquiry: [Topic/Case Name, e.g., Freeman v. Bondi / Energy Market Notice]
To: elizabeth.benton@ct.gov
Dear Ms. Benton,
I am writing on behalf of [Your Media Outlet / Publication] regarding the recent [Press Release / Decision / Consumer Notice]. 
We would appreciate an official statement or clarification on the following questions:
1. [Question 1]
2. [Question 2]
Our publishing deadline is [Date & Time EST]. 
Thank you for your assistance.
Sincerely,
[Your Name]
[Title / Outlet]
[Phone Number]

3. How to Reach AG William Tong via Official Social Media

For rapid public updates, official statements, and community announcements:

4. How to Send Formal Mail or Visit in Person

For legal service of process, formal petitions, or scheduled appointments with Assistant Attorneys General (such as AAG James Belforti):

Office of the Attorney General
State of Connecticut
165 Capitol Avenue
Hartford, CT 06106
United States

Frequently Asked Questions (FAQs)

Q1. What is the phone number for the Connecticut Attorney General’s Office?

The consumer inquiry and complaint phone number is (860) 808-5318.

Q2. What is the official email address to contact CT AG William Tong?

The general public and consumer inquiries email address is attorney.general@ct.gov.

Q3. How do I report gasoline price gouging in Connecticut?

If you suspect unreasonable fuel price hikes during a declared market disruption, call (860) 808-5318 or email attorney.general@ct.gov with details including the station name, location, time, and copies/photos of receipts.

Q4. Who handles press and media queries for the CT Attorney General?

Press and media inquiries are managed by Elizabeth Benton, reachable at elizabeth.benton@ct.gov.

Q5. Can I file a complaint with the CT Attorney General online?

Yes. You can file complaints and search through current and archived press releases directly on the official state portal at portal.ct.gov/ag.