Last updated: 10 August 2026
Got the IndusInd Bank email offering TATA AIG ElderCare health insurance? The policy is underwritten by TATA AIG General Insurance and distributed by IndusInd Bank as a licensed corporate agent — which means who you contact depends on what you need. This guide maps every scenario to the right phone number, email, and escalation route.
Quick Answer: Who Do You Contact for What?
| Your Need / Issue | Contact |
|---|---|
| Want to buy the policy (offered via the IndusInd Bank email) | Your IndusInd Relationship Manager or IndusInd Phone Banking |
| Buy directly / get a new policy without the bank | TATA AIG new-policy helpline 1800 267 6115 |
| Policy servicing, endorsements, renewals, document requests, claim status | TATA AIG Customer Support (24×7) |
| Senior citizen needing assistance (claims, policy help) | TATA AIG Senior Citizen Helpline 1800 267 1955 |
| Medical emergency / cashless hospital query | TATA AIG Claims via 24×7 line or tataaig.com |
| Complaint about the policy, claim rejection/delays | TATA AIG grievance ladder (3 levels, below) |
| Complaint about how the bank sold the policy (mis-selling, wrong feature explanation) | IndusInd Bank grievance cell, then IRDAI/RBI routes |
| Insurer not resolving in 14–30 days | IRDAI Bima Bharosa portal → Insurance Ombudsman |
1. Contact IndusInd Bank (If You Want to Buy via the Email Offer)
The email is from IndusInd Bank, which distributes the plan as a licensed Corporate Agent (License No. CA0001) of TATA AIG. To purchase through the bank:
- Primary route: Reach out to your IndusInd Bank Relationship Manager (as stated in the email)
- Phone Banking: 1860 267 7777 / +91 22 4406 6666
- Email: reachus@indusind.com
- Website: www.indusind.com
- Registered Office: 2401, Gen. Thimmayya Road, Pune – 411 001
Note: Buying via the bank is voluntary. IndusInd is a distributor/commission agent — the insurer and claim-payer is TATA AIG. All policy terms come from TATA AIG’s brochure/policy wordings on www.tataaig.com.
2. Contact TATA AIG Directly — Customer Support Lines
For quotes, servicing, claims and policy questions, go straight to the insurer:
| Purpose | Number / Email | Notes |
|---|---|---|
| 24×7 Customer Support | 022 6489 8282 | Charges apply; claims & policy service |
| General Toll-Free | 1800 266 7780 | All-India queries |
| Senior Citizens Helpline ☎ | 1800 267 1955 | Reserved for senior citizen policyholders |
| Alternate Senior Citizen line | 1800 22 9966 | Listed on some policy documents |
| New Policy Purchase | 1800 267 6115 | Buy without a bank |
| Support Email | customersupport@tataaig.com | Response target: 7 days |
| WhatsApp Support | 91361 60375 | Chat-based assistance |
| Website / App | www.tataaig.com · “TATA AIG” app | Claims intimation, renewals, downloads |
- Registered Office: Tata AIG General Insurance Co. Ltd., Peninsula Business Park, Tower A, 15th Floor, G.K. Marg, Lower Parel, Mumbai – 400 013
- IRDA Registration No.: 108 | CIN: U85110MH2000PLC128425
3. What the elderCare Policy Covers (Quick Facts Before You Call)
Know these before you contact anyone, so you can ask the right questions:
| Feature | TATA AIG ElderCare |
|---|---|
| Who it’s for | Senior citizens — entry age 61 to 85 years |
| Sum insured options | ₹5 lakh / ₹10 lakh / ₹25 lakh |
| Key benefits | Hospitalisation, day-care procedures, pre & post-hospitalisation, home care/domiciliary treatment, home nursing (~7 days/yr), home physiotherapy (~10 sessions/yr), wellness services, teleconsultation, preventive health checkup (up to 1% of sum insured, max ₹10,000) |
| Ambulance | Up to ~₹2,000 per hospitalisation (registered ambulances) |
| Waiting periods | Initial 30 days; pre-existing diseases: ~2 years |
| Co-payment | Mandatory 20% co-pay — the email’s Co-Payment Waiver Add-on (extra premium) can remove this |
| Renewability | Lifelong, on timely premium payment |
| Long-tenure discount | ~5% (2-year) / ~10% (3-year) |
| Tax benefit | Premium eligible under Section 80D |
| Product UINs | ElderCare: TATHLIP23179V012223 · Co-Pay Waiver Add-on: TATHLIA24178V012324 |
Questions to ask before buying: the exact premium for the applicant’s age, co-payment percentage after the waiver add-on, sub-limits, disease-wise waiting periods, cashless hospital list near home, and pre-policy medical checkup requirements. Read the sales brochure/policy wordings at www.tataaig.com before concluding a purchase.
4. Escalation Ladder: If TATA AIG Doesn’t Resolve Your Complaint
Work up these levels in order (each level targets a written response within 7 days):
- Level 1 — Customer Support: Call 022 6489 8282 or email customersupport@tataaig.com with your policy/claim number. Ask for a complaint reference number.
- Level 2 — Manager, Customer Support: email manager.customersupport@tataaig.com
- Level 3 — Head of Customer Services / Complaint Redressal Officer: email head.customerservices@tataaig.com (a location-wise list of Grievance Redressal Officers is on the TATA AIG grievance page)
- Level 4 — IRDAI Bima Bharosa Portal: Register online at bimabharosa.irdai.gov.in or call the IRDAI helpline 155255 (Mon–Fri 8 AM–8 PM; multilingual)
- Level 5 — Insurance Ombudsman: If you get no reply for ~one month or are dissatisfied with the response — file with the Ombudsman for your region (list at www.cioins.co.in). Must be filed within one year of the insurer’s decision; covers claims up to ₹30 lakh.
If your complaint is about the bank’s sales conduct (e.g., mis-selling when issuing the policy via IndusInd), complain to IndusInd Bank first (phone banking / reachus@indusind.com), then the bank’s Principal Nodal Officer — for banking-side grievances you can also use the RBI Integrated Ombudsman portal (cms.rbi.org.in), while insurance-conduct complaints can go to IRDAI Bima Bharosa as well.
5. Email Template You Can Copy-Paste
Subject: TATA AIG ElderCare – [Query/Purchase/Claim/Grievance] – Policy No. XXXXXXX
Dear Team,
I contacted you regarding the TATA AIG ElderCare policy (senior citizen health insurance), offered to me via IndusInd Bank:
- Insured person’s name: [Full name] | Age: [XX]
- Policy No. / Proposal No.: [XXXXX]
- Claim No. (if applicable): [XXXXX]
- Registered mobile / email: [XXXXX]
- Sum insured opted: [₹5L / ₹10L / ₹25L]
My request/issue: [Describe in 1–2 lines, e.g., “status of cashless approval at [hospital]” or “premium quote with Co-Payment Waiver add-on”]
Kindly respond within the stated service timeline and share a reference number.
Regards,
[Name]
Send to: customersupport@tataaig.com (seniors can instead call 1800 267 1955)
Frequently Asked Questions
Q. Who should call the 1800 267 1955 number?
That toll-free line is reserved for senior citizen policyholders of TATA AIG — covering policy help, claims and service requests. Others should use 022 6489 8282 (24×7) or 1800 266 7780.
Q. I’m 66 and want this policy. Do I call IndusInd Bank or TATA AIG?
Either. As an IndusInd customer you can contact your Relationship Manager (per the email) — the bank earns a commission as corporate agent. To buy directly, call TATA AIG’s new-policy line 1800 267 6115 or use www.tataaig.com. Terms and premiums are the same product either way.
Q. What is the Co-Payment Waiver add-on mentioned in the email?
ElderCare normally has a mandatory ~20% co-payment on claims. The add-on (UIN TATHLIA24178V012324) waives that for an extra premium. Ask for pricing with and without it, and read the add-on wordings for conditions.
Q. My claim was delayed/rejected and emails aren’t working. What now?
Escalate: manager.customersupport@tataaig.com → head.customerservices@tataaig.com → IRDAI Bima Bharosa (bimabharosa.irdai.gov.in / 155255) → Insurance Ombudsman (within one year of the final reply, for claims up to ₹30 lakh).
Q. Is this Insurance or a bank product? Are bank deposits at risk?
It’s a TATA AIG General Insurance product — not an IndusInd deposit. It carries no deposit cover; the insurer underwrites the risk. Purchase through the bank is purely voluntary.
Disclaimer: Compiled from the IndusInd Bank marketing email (10 Aug 2026), TATA AIG’s official grievance policy, and public sources. Insurance is the subject matter of solicitation — please read the sales brochure/policy wordings carefully before concluding a sale. This article is informational and not insurance or financial advice.
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