If you have registered with RBI Retail Direct and want to buy or sell government securities on the secondary market, the official channel is the NDS OM Retail platform — available on the web and as a mobile app. This guide explains when and how to reach the RBI Retail Direct Gilt Accounts Team for support, based on their official communication.
What NDS OM Retail Is For
NDS OM Retail gives Retail Direct investors access to the secondary market in government securities. Through it you can:
- View the real-time value of your Retail Direct holdings, including Sovereign Gold Bonds (SGBs), in the Portfolio screen.
- Buy government securities at potentially better prices in the secondary market.
- Pick up securities you missed during an auction.
- Sell illiquid securities by sending a Request for Quote (RFQ) directly to primary dealers.
- Buy and sell securities intraday with zero brokerage, accessing common market liquidity.
- Purchase Sovereign Gold Bonds (SGBs).
- Buy STRIPS (discounted instruments) through both order-matching and RFQ modes.
All trades are settled with a guarantee through the Clearing Corporation of India Ltd (CCIL), and securities are held electronically with the Reserve Bank of India.
When to Contact Support
Reach out to the RBI Retail Direct team for help with matters such as:
- Logging in to the NDS OM Retail web or mobile app
- Questions about buying, selling, or placing RFQs
- Accessing or understanding your Portfolio and SGB holdings
- Issues with intraday trades or settlement
- Questions about STRIPS, auctions, or secondary-market pricing
- Account, password, or registration problems
- General information about the Retail Direct scheme
How to Contact RBI Retail Direct
| Method | Details |
|---|---|
| Toll-free number | 1800 267 7955 |
| Email support | support@rbiretaildirect.org.in |
| Secondary market login (web) | https://retail.ndsom.com/#/login |
| Main website | https://rbiretaildirect.org.in |
| FAQs | https://rbiretaildirect.org.in/#/FaqRbiRetailDirect |
| Video tours / tutorials | https://rbiretaildirect.org.in/#/Tour |
| Mobile app | NDS OM Retail for Android and iOS |
| Team | RBI Retail Direct Gilt Accounts Team |
Before You Call or Email
To get a faster resolution, keep the following handy:
- Your RBI Retail Direct account / login details
- A short description of the issue and, if applicable, the security name, ISIN, order or RFQ reference, and the time it occurred
- Any error message shown on screen
- The device and browser/app version you are using
If you are reporting a trade or settlement problem, include the transaction details so support can locate it quickly.
Self-Help Options
Many questions can be answered without contacting support:
- FAQs – Start at https://rbiretaildirect.org.in/#/FaqRbiRetailDirect for answers on registration, trading, SGBs, and settlement.
- Video tours – Watch step-by-step guides at https://rbiretaildirect.org.in/#/Tour.
- Portfolio screen – Check the real-time value of your holdings, including SGBs, after logging in.
- Mobile app – Download NDS OM Retail from the Android or iOS app store to trade and track holdings on the go.
Quick Summary
- Call: 1800 267 7955 (toll-free)
- Email: support@rbiretaildirect.org.in
- Trade online: https://retail.ndsom.com/#/login
- Help & FAQs: https://rbiretaildirect.org.in/#/FaqRbiRetailDirect
RBI Retail Direct offers guaranteed settlement through CCIL and electronic holding of securities with the RBI, with no brokerage on intraday trades — making it a free route to diversify into government securities.
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