CSC-SPV (Common Service Centre e-Governance Services India Limited) History, Services, VLE Registration, Contact Details & More

Quick Info

Particular	Details
Full Name	CSC e-Governance Services India Limited
Popular Name	CSC-SPV
Meaning of CSC	Common Services Centres
Hindi Name	कॉमन सर्विस सेंटर ई-गवर्नेंस सर्विसेज इंडिया लिमिटेड
Parent Ministry	Ministry of Electronics and Information Technology (MeitY)
Nature	Special Purpose Vehicle for the CSC Scheme
Date of Incorporation	16 July 2009, according to public corporate records
CIN	U74999DL2009PLC192275
Main Objective	To oversee and support the implementation of the Common Services Centres Scheme
Operating Model	Village Level Entrepreneur (VLE)-based service delivery
Official Website	csc.gov.in
Digital Seva Portal	digitalseva.csc.gov.in
VLE Registration Portal	register.csc.gov.in
Current CEO	Shri Akhil Kumar, IPS, CEO—Additional Charge, according to the MeitY Citizen’s Charter 2026–27
Head Office Listed on Official Contact Page	Electronics Niketan, 6, CGO Complex, Lodhi Road, Pragati Vihar, New Delhi–110003
Citizen and VLE Helpdesk	14599

The Digital Seva Portal describes CSC-SPV as a Special Purpose Vehicle established by MeitY under the Companies Act, 1956, to oversee the implementation and sustainability of the CSC Scheme. The company’s official newsletters display its CIN as U74999DL2009PLC192275. Digital Seva Portal CSC official newsletter Public corporate record

What is CSC-SPV?

CSC e-Governance Services India Limited, commonly known as CSC-SPV, is the institutional framework behind the Common Services Centres network.

A Common Services Centre is a local, technology-enabled service outlet that helps citizens access government, financial, educational, health, agricultural, and private-sector services. CSC-SPV provides the central platform, support systems, service partnerships, training, monitoring, and coordination required for the network to function.

The centres are generally operated by local entrepreneurs known as Village Level Entrepreneurs, or VLEs. Through them, citizens can access assisted digital services, particularly in villages and areas where people may not have reliable internet access or the skills required to complete online procedures independently. CSC Digital Seva Portal

History of the CSC Scheme

The Common Services Centres initiative originated under the National e-Governance Plan, which was approved in 2006. The initial objective was to create a large network of technology-enabled access points for delivering government and private-sector services to citizens.

In August 2015, the Government of India introduced CSC 2.0—A Way Forward under the Digital India programme. The project aimed to establish at least one CSC in every Gram Panchayat, with a target of creating a self-sustaining network of approximately 2.5 lakh CSCs. CSC 2.0

The model was designed around local entrepreneurship. A VLE operates the centre, invests in the required infrastructure, assists citizens with online applications and transactions, and earns commissions or service income according to the services delivered.

Vision of CSC-SPV

The stated vision of CSC-SPV is to develop a dependable and widespread IT-enabled network of citizen service points connecting local communities with:

Government departments
Banks and insurance companies
Educational institutions
Healthcare providers
Agricultural service providers
Business establishments
Social welfare programmes

The broader purpose is to improve digital inclusion and make public services more accessible to citizens in rural and remote areas. Digital Seva Portal

Services Offered Through CSCs

The exact services available at a particular CSC may vary depending on state authorisation, local partnerships, infrastructure, and the VLE’s eligibility. Major service categories include the following.

Government and Utility Services

CSCs may facilitate services such as:

E-district certificates
PAN-related services
Passport facilitation
Aadhaar-related services, where authorised
Voter and electoral services
Bill payments
Mobile and DTH recharge
Government scheme applications
Pension and certificate-related services

Banking and Financial Services

The CSC ecosystem supports financial inclusion through services such as:

DigiPay
Aadhaar Enabled Payment System (AePS)
Banking correspondent services
Pradhan Mantri Jan Dhan Yojana-related assistance
Insurance services
Pension services
Life certificates
Financial literacy and digital payment awareness

The Digital Seva Portal states that CSC-SPV has partnered with banks to provide financial services in unbanked and under-banked areas. Digital Seva Banking Services

Education and Skill Development

CSC centres may also provide access to:

PMGDISHA and digital literacy programmes
Basic Computer Course
NIELIT services
NIOS facilitation services
Online English courses
Vocational and skill-development programmes
Legal literacy initiatives
Examination and admission-related facilitation

The network has also been used for women’s digital literacy and computer training programmes. Digital Seva Education Services

Health and Agriculture

Depending on local availability, CSCs may assist with:

Telemedicine
Jan Aushadhi registration
E-veterinary services
Farmer registration
Weather and soil information
Crop insurance
Agricultural advisories
Other agriculture-related applications

CSC services have been designed to bring basic health, agriculture, and welfare information closer to rural communities. Digital Seva B2C Services

How the CSC Model Works

The CSC model is based on a partnership between government departments, service providers, CSC-SPV, and local entrepreneurs.

A citizen visits a nearby CSC.
The VLE explains the relevant service or scheme.
The VLE uses the Digital Seva or authorised service portal.
Required documents and information are submitted online.
The citizen receives an acknowledgement, receipt, certificate, payment confirmation, or other service output.
The VLE receives the applicable commission or service income.

The model is intended to be self-sustaining and to create local employment opportunities while reducing the need for citizens to travel to government offices.

CSC Network and Digital Inclusion

The official CSC website displayed a snapshot reporting 5,88,662 functional CSCs, including 4,67,508 rural CSCs and 1,21,154 urban CSCs, based on its August 2024 data. Since this is a dated website snapshot rather than a live counter, it should not be treated as the current total. CSC official website

The network is particularly important for:

Citizens without regular internet access
Elderly people needing assisted digital services
Rural residents applying for government schemes
Small farmers seeking agricultural information
Students requiring online education or examination services
People needing banking or pension assistance
Women and youth seeking digital-literacy support

Current Leadership

MeitY’s Citizen’s Charter for 2026–27 lists Shri Akhil Kumar as the Chief Executive Officer of CSC e-Governance Services India Limited in additional charge. Official CSC social-media material also identifies him as MD & CEO, CSC SPV. MeitY Citizen’s Charter 2026–27 CSC official X account

CSC-SPV Contact Details

Official Contact Page

The CSC official contact page lists the following public contact information:

Organisation:
CSC e-Governance Services India Limited
Common Services Centres
Ministry of Electronics and Information Technology

Address:
Electronics Niketan, 6, CGO Complex, Lodhi Road, Pragati Vihar, New Delhi–110003

Office Phone:

011-49754923
011-49754924

Citizen and VLE Helpdesk:

14599

Working Hours:
9:30 a.m. to 6:00 p.m., Monday to Saturday

The helpdesk remains closed on Sundays and gazetted holidays. VLEs may also register complaints through the Digital Seva Portal. Official CSC Contact Page

Email Addresses Displayed on Official CSC Portals

The following email addresses appear on official CSC or Digital Seva pages:

helpdesk@csc.gov.in — general helpdesk contact shown on CSC registration and older CSC pages
support@csc.gov.in — displayed on the Digital Seva Portal

Because older CSC pages may show earlier helpline numbers, users should verify the latest contact information on the official contact page before sending documents or making a complaint. CSC Registration Portal Digital Seva Portal

Address Listed in the MeitY Citizen’s Charter

MeitY’s 2026–27 Citizen’s Charter separately lists the organisation’s address as:

CSC e-Governance Services India Limited
238, Okhla Industrial Area, Phase III
New Delhi–110020

The different addresses may reflect separate administrative, corporate, or public-facing offices. For assistance, citizens should first use the official website and the 14599 helpdesk rather than visiting an office without confirmation. MeitY Citizen’s Charter 2026–27

Official Social Media Accounts

The following social-media accounts are identified through CSC’s official website, official CSC posts, and Google search results:

X/Twitter: @CSCegov_
Facebook: Common Services Centers
Instagram: @cscspvindia
LinkedIn: Common Services Centers Official
YouTube: CSC Scheme
Official Website: csc.gov.in

The official CSC X account describes itself as the official social-media handle of Common Services Centres, a Government of India entity working under MeitY. CSC official X profile

VLE Registration

A person interested in becoming a Village Level Entrepreneur should use only the official CSC registration portal:

The official registration FAQ states that applicants must generally be Indian citizens aged 18 years or above. A TEC certificate or eligibility under a specified scheme may also be required for the CSC VLE application category.

The official FAQ states that VLE registration itself has no fee. However, the registration portal has also displayed a notice that the VLE registration process is being revamped. Applicants should therefore check the latest instructions directly on the official portal and avoid agents promising guaranteed CSC IDs. CSC Registration FAQ

Some Lesser-Known Facts About CSC-SPV

CSC-SPV is not a single village shop; it is the central organisation supporting the wider CSC network.
Common Services Centres are generally operated by local VLEs.
The CSC Scheme is a major component of India’s Digital India and e-governance efforts.
CSC-SPV was established by MeitY under the Companies Act, 1956.
CSC 2.0 aimed to provide at least one CSC in every Gram Panchayat.
CSC centres may provide banking, insurance, education, health, agriculture, utility, and government services from the same outlet.
Service availability varies from one CSC to another.
Aadhaar, banking, insurance, and other regulated services may require separate authorisation and biometric or identity verification.
VLE registration is not the same as paying an agent for a guaranteed CSC ID.
Citizens should confirm charges, collect receipts, and never share OTPs, passwords, or biometric information with unauthorised persons.
The official CSC website provides separate information areas for citizens, Armed Forces personnel, researchers, and media.

Disclaimer: CSC services, helpline numbers, office addresses, service availability, and VLE-registration procedures may change. The contact details above were compiled from CSC’s official contact page, official CSC portals, MeitY documents, official social-media accounts, and publicly indexed Google search results. Users should verify important information at csc.gov.in before taking action.