Hyundai Motor India Limited (HMIL) announced an Assured Buyback Program for the Hyundai CRETA Electric on 4 August 2026. It offers customers 60% assured buyback value for up to 3 years or 45,000 km (whichever comes first), subject to terms and conditions. This is part of Hyundai’s wider EV ownership ecosystem, which also includes the Battery-as-a-Service (BaaS) model and expanding charging support.
If you want details on eligibility, terms, how to enrol, residual value calculation, or related queries (sales, BaaS, service), use the official channels below. Always keep your vehicle registration number or VIN ready for faster response.
1. Call Hyundai Customer Care (Quickest for most queries)
- Toll-free: 1800 114 645
- Alternate number: 98735 64645
These lines handle product, price, dealership, warranty, service, finance, insurance, and EV-related support (including buyback and BaaS enquiries). Have your vehicle details ready.
2. Email Customer Care
- customercare@hmil.net
Use this if you prefer written communication or cannot reach them by phone. Clearly mention “CRETA Electric Assured Buyback Program” in the subject line and include your contact details, location, and any relevant vehicle information.
3. WhatsApp Support
- Send “Hi” to 8447228019
You can explore cars, book a test drive, find a dealer, raise queries, or seek service support through this channel.
4. Online Enquiry / Feedback Forms
Visit the official Contact Us page:
https://www.hyundai.com/in/en/utility/contact-us
Submit a Sales Enquiry or Service Enquiry for product/pricing/dealership questions, or use the feedback forms for grievances. A representative will typically follow up.
5. Escalation (if needed)
- Email the CEO’s office: ceo.hyundaiindia@hmil.net
Use this for escalations, suggestions, or unresolved issues.
6. Media / Corporate Queries
- Email: corporatecommunication@hmil.net
(This is the media contact listed in the official press release. Use it only for press or corporate communication purposes, not routine customer queries.)
Additional Tips
- Check the official website (hyundai.co.in or hyundai.com/in) and the myHyundai app for the latest CRETA Electric details, charging points (over 30,000 accessible via the app), and dealer locator.
- Visit or contact your nearest authorised Hyundai dealership for in-person discussion on the buyback programme, test drives, and BaaS options (starting price as low as ₹10.99 lakh under BaaS with battery usage from ~₹3.9 per km).
- Terms and conditions apply to the 60% assured value (time/mileage limits, vehicle condition, etc.). Confirm exact eligibility and process directly with Hyundai or a dealer, as these can vary.
- For 24/7 roadside assistance: 1800 102 4645.
For the most accurate and up-to-date information on the Assured Buyback Program, start with the customer care number or the official website/forms rather than third-party sources. Hyundai continues to expand its EV ecosystem (charging network targeting 600 DC fast stations by 2030, connected services, etc.), so responses may also cover related ownership benefits.
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