Allied World Insurance Australia Customer Care: Official Phone Number & Contact Details
Finding the correct, official contact information for a global insurance provider like Allied World can be challenging. This guide consolidates all verified contact details for Allied World Insurance Australia, helping you reach the right department quickly and avoid unofficial channels.
Official Contact Information at a Glance
The most critical information for general inquiries is provided below. All other contact methods are detailed in the sections that follow.
| Contact Method | Details |
|---|---|
| General Inquiry Phone | +61 2 8015 2500 |
| General Inquiry Email | info.australia@awac.com |
| Operating Hours | 9:00 am – 5:30 pm, Monday to Friday (AEST) |
| Head Office Address | Level 21, 264 George Street, Australia Square, Sydney, NSW 2000 |
| Brisbane Office Address | 240 Queen Street, Level 2, Brisbane QLD 4000 |
How to Contact the Right Department
To resolve your query efficiently, use the dedicated contacts for specific services.
For Claims Inquiries
Filing or following up on a claim requires a direct line to the claims team.
- Claims Email: noticeofloss@awac.com
- Claims Phone (Accident & Health): +61 2 8256 1770
- Online Claims Portal: You can also initiate a claim by visiting the official Claims page.
For Underwriting & Insurance Products
If you are a broker or client with questions about specific insurance products, contact the relevant underwriting team directly.
| Key Underwriting Contact | Title | Direct Email | Direct Phone |
|---|---|---|---|
| Clint Draper | Vice President, Lead Underwriter | clint.draper@awac.com | +61 418 306 236 |
| Ramesh Malkagiri | Senior Underwriter | ramesh.malkagiri@awac.com | +61 436 919 661 |
| Justin Robertson | Underwriter | justin.robertson@awac.com | +61 438 366 548 |
For Legal, Compliance, or Complaints
For matters related to privacy, compliance, or formal complaints regarding the Australia Branch:
- Legal & Compliance Department: +61 2 8015 2500 or email auscompliance@awac.com
- Complaints Process: Official details and forms can be found here.
For Human Resources & Careers
For recruitment or employment-related questions at Allied World Australia:
- Contact the global HR onboarding team via email:
- Steve Daley (VP, HR): steve.daley@awac.com
- Dina Bonola (AVP, HR): dina.bonola@awac.com
Step-by-Step Guide to Getting Help
Follow this logical process to ensure your inquiry is handled promptly.
- Identify Your Need: Determine if your issue is related to a new policy, an existing claim, a general question, or a complaint.
- Use the Direct Channel: Refer to the tables above to find the dedicated email or phone number for that department. Using the direct line is always faster.
- Prepare Your Details: Have your policy number, claim reference, or broker information ready before you call.
- Call During Business Hours: Remember, the Sydney office operates from 9:00 am to 5:30 pm AEST, Monday to Friday.
Important Warnings and Practical Tips
- Beware of Scams: Allied World will never ask for sensitive personal data or payment via unsolicited phone calls or social media messages. Always initiate contact through the official numbers and emails listed here.
- No Direct Public Social Media Support: While Allied World has a corporate presence on LinkedIn for news and updates, it is not a channel for customer service, claims, or policy inquiries. Do not share personal or policy details on social media.
- Work Through Your Broker: If you purchased your policy through an insurance broker, they should remain your first point of contact for service and changes.
- Global Headquarters: The parent company, Allied World Assurance Company Holdings, Ltd, is based at 27 Richmond Road, Pembroke HM 08, Bermuda. For Australian branch issues, use the local contacts above.
Frequently Asked Questions (FAQ)
Q: What is the main customer care phone number for Allied World in Australia?
A: The primary general inquiry number is +61 2 8015 2500.
Q: How do I report a new claim to Allied World Australia?
A: The fastest way is to email noticeofloss@awac.com with all relevant details or call the dedicated Accident & Health claims line at +61 2 8256 1770.
Q: Does Allied World Australia have an office in Brisbane?
A: Yes, they have an office at Level 2, 240 Queen Street, Brisbane QLD 4000. The contact phone and email are the same as the Sydney office.
Q: Who owns Allied World Insurance?
A: Allied World Assurance Company Holdings, Ltd is a global provider owned by Fairfax Financial Holdings Limited.
Q: Where can I find official policy documents or product guides for Australia?
A: The Australia Product Guide and other resources are available on their website. For specific documents, your broker can assist or contact the underwriting team.
Q: What should I do if I have a complaint about the Australian branch’s service?
A: You should contact the Legal & Compliance Department at +61 2 8015 2500 or review the formal complaints process document linked in the “Legal, Compliance, or Complaints” section above.
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