HomePuff.com contact

1. IMMEDIATE CONTACTS

Contact Type Details Availability / Hours Primary Use Case
Phone (Customer Care) +91-9082313224 Monday to Saturday, 10:30 am – 6:30 pm (Refund Policy) / 10AM to 7PM (Terms) General Support, Feedback, Complaints, Order Cancellation, Replacement Claims
WhatsApp (Support Only) +91-9082313224 Monday to Saturday Support Queries, Order Cancellation
Email (General Support) support@homepuff.com N/A Feedback, Complaints, Support, Cancellation, Replacement Claims, Privacy Questions
Phone (Corporate Gifting) +91-9922092288 (Joshua) N/A Corporate/Bulk Orders
Phone (Corporate Gifting) +91-9321168487 (Aqsa) N/A Corporate/Bulk Orders
Email (Corporate Gifting) corporaterelations@homepuff.com N/A Corporate/Bulk Orders, Queries
Phone (Alternate Number from ZoomInfo) +91 9137232166 N/A General Contact (from third-party data)
Phone (from IndiaMART) +918047640218, 1074 N/A Business Enquiry (from third-party data)

2. DEPARTMENT-WISE CONTACT MATRIX

Department / Purpose Primary Contact Secondary / Alternate Notes / Region / Language
Customer Support (General) support@homepuff.com +91-9082313224 For Feedback, Complaints, Support, Order Issues
Bulk / Corporate Orders support@homepuff.com, +91-9082313224 corporaterelations@homepuff.com, +91-9922092288 (Joshua), +91-9321168487 (Aqsa) For bulk purchases and corporate gifting
Warranty Registration Online Form N/A Via ‘Register your warranty’ page
Privacy Policy Questions support@homepuff.com +91-9082313224 Mentioned in Terms & Conditions and Privacy Policy sections

3. SISTER BRANDS / GROUP ENTITIES / LANGUAGE VARIANTS

Brand / Edition / Subsidiary Type Website / Portal Support Method Shared or Dedicated Support?
KAFF External Brand https://kaff.in Customer care: 1800-180-2221, For online order status: 981 120 4868, SMS: KAFF at 56677 Dedicated (mentioned in source text but not affiliated with HomePuff)
iStuff365 Affiliated Company (Founder’s previous role) N/A N/A N/A

4. PLATFORMS & PRODUCTS WITH OWN SUPPORT

Product / Platform / Service Portal / URL Dedicated Support Contact Notes
Warranty Registration /pages/register-your-warranty +91-9082313224, support@homepuff.com For registering new product warranties
Corporate Gifting /pages/bulk-corporate-orders +91-9922092288 (Joshua), +91-9321168487 (Aqsa), corporaterelations@homepuff.com Separate contact for bulk orders
Blog https://homepuff.com/blogs/blog N/A Content and articles

5. FORMS & SELF-SERVICE CHANNELS

Form / Portal Type Direct Link / URL Who Should Use It
Warranty Registration Form /pages/register-your-warranty Customers who need to register their product warranty
General Enquiry / Contact Form /pages/contact Users with general questions, feedback, or support needs
Corporate Gifting Enquiry Form /pages/bulk-corporate-orders Businesses looking for bulk orders or corporate gifts
Account Sign In /account/login Registered users to access their account
Create an Account /account/register New users to create an account for easier shopping
My Wish Lists /pages/wish-list Users to manage their saved items

6. ALL OFFICIAL SUPPORT & REFERENCE LINKS

Purpose Link / URL Belongs to (Brand/Section) Notes
Contact Page /pages/contact HomePuff Main contact form and information
About Us / Our Story /pages/about-us HomePuff Company background and bulk order info
Refund Policy /pages/refund-policy HomePuff Details on replacements and cancellations
Shipping & Delivery Policy /pages/shipping-delivery HomePuff Information on delivery timelines
Terms & Conditions /pages/terms-conditions HomePuff Legal terms of use
Corporate Gifting / Bulk Orders /pages/bulk-corporate-orders HomePuff Page for corporate enquiries and form
Warranty Registration /pages/register-your-warranty HomePuff Page for warranty registration form
Blog https://homepuff.com/blogs/blog HomePuff Official blog
Facebook Page https://www.facebook.com/…/HomePuff HomePuff Social media
Instagram Profile http://www.instagram.com/homepuff HomePuff Social media
Main Website http://www.homepuff.com HomePuff Main e-commerce domain
KAFF Contact Page https://kaff.in/contact-us KAFF External company contact (unrelated but in source)

7. REGIONAL & PHYSICAL OFFICES

Location / City Full Address Phone / Other Contact Visiting / Timing Info (if any)
Mumbai (Tardeo) Ashok Chambers, Janata Nagar Tardeo Road, Mumbai – 400034 support@homepuff.com, +91-9082313224 N/A
Mumbai (Opera House / Charni Road) Office no 2, 1st floor, unity house, Near Opera House, Mama Parmanand Marg, Charni Road East, Mumbai, Maharashtra 400018 / 400004 Manager: Mr. Vikas (from Tradeindia), +91 9137232166 (ZoomInfo) N/A
Mumbai (Opera House – Alternate) Office No 2, Unity House, 1st Floor, Near Opera House, Mama Paramanand Marg, Mama Paramanand Margcharni Road, Opera House, Mumbai-400004 N/A N/A

8. POLICIES & USER RIGHTS DOCUMENTS

Document Name Purpose Official Link
Refund Policy Details on replacements, cancellations, and conditions for refunds /pages/refund-policy
Shipping & Delivery Policy Information on delivery timelines and process /pages/shipping-delivery
Terms & Conditions Legal terms governing website use, intellectual property, user content, liability limitations /pages/terms-conditions
Privacy Policy Mentioned within Terms, governs use of cookies and personal data Referenced in /pages/terms-conditions
Warranty Registration Process for registering product warranty /pages/register-your-warranty

9. ESCALATION LADDER & GRIEVANCE PATH

Level Authority / Designation Contact / Email / Link When / For What Issue
Level 1: Customer Support Support Team support@homepuff.com, +91-9082313224 General queries, complaints, feedback, order issues, replacement claims
Level 2: Corporate Relations Joshua / Aqsa corporaterelations@homepuff.com, +91-9922092288, +91-9321168487 Corporate/Bulk order inquiries and issues
Founder Level Dinesh Vardhan (Co-Founder) No direct contact provided; associated with iStuff365 and Ashok Johaan Realty (from LinkedIn) High-level escalations (contact info not public in source)

10. SECURITY, FRAUD & IMPERSONATION AWARENESS

Risk Type Official Verification Method Common Red Flags
Impersonation / Fraud Verify contacts only through official website homepuff.com; Official support email is support@homepuff.com; Official phone/WhatsApp is +91-9082313224. Emails from domains other than @homepuff.com; Requests for payment outside official website; Unsolicited calls claiming to be from HomePuff using other numbers.
Fake Websites Always ensure you are on the official domain: https://homepuff.com Slight misspellings in URL (e.g., homepuf.com); Unsecure (http) connections; Unrealistic discounts.
Order/Refund Scams Check order status via email support@homepuff.com or phone +91-9082313224. All policies are clearly stated on the official website. Requests for additional payment to release a refund; Pressure to share OTP or bank details.

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