Customer Care Phone Number

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HobbyMaker contact

GROUP & BRAND STRUCTURE

Group LevelBrand / EntityTypePrimary Support ContactSupport Type (Dedicated / Shared)
:—:—:—:—:—
n/aHobbyMakerCraft Supplies Retailer / TV Channel0800 001 4433; help@hobbymaker.comDedicated
Sister BrandJewellery Makern/an/an/a
Sister BrandSewing Streetn/awww.sewingstreet.comn/a

IMMEDIATE CONTACT CHANNELS

Contact TypeDetailsAvailability / HoursPrimary Use Case
:—:—:—:—
Customer Service Telephone (UK)0800 001 44337am – 1am (UK Local Time)General customer service, orders, deliveries
Customer Service Telephone (Order/Delivery Issue)0845 6588 663n/aSpecific order or delivery issues
Customer Service Telephone (Recycling Info)0333 400 0011n/aRecycling information enquiries
Customer Service Telephone (US Orders)1.866.694.3763n/aUS customer orders (refunds/cancellations)
General Emailhelp@hobbymaker.comAim to answer within 24 hoursGeneral enquiries
Marketing EmailMarketing@hobbymaker.comn/aMarketing/competition questions
Studio/Competition EmailStudio@HobbyMaker.co.ukn/aCompetition entries, studio features
Hero Competition EmailHero@HobbyMaker.co.UKn/a“Handmade Hero” competition entries
Postal AddressUnit 2D, Eagle Road, Moons Moat, Redditch, Worcestershire, B98 9HF, UKn/aWritten correspondence, official complaints
Facebook PageHobbyMaker (@HobbyMakerTV)n/aSocial media engagement, updates
Instagram@hobbymakertvn/aSocial media engagement, updates
YouTubeHobbyMakern/aLive streams, tutorials
Official Fans Facebook GroupThe Official HobbyMaker Fans Facebook Groupn/aCommunity discussion

IVR MENU STRUCTURE

IVR Option / LevelPurpose / ActionNext Step / NumberNotes
:—:—:—:—
n/an/an/an/a

DEPARTMENT CONTACT DIRECTORY

Department / PurposePrimary ContactAlternate / SecondaryNotes / Region
:—:—:—:—
General Customer Service0800 001 4433; help@hobbymaker.comn/aUK
Order/Delivery Specific Issues0845 6588 663n/aUK
Marketing & CompetitionsMarketing@hobbymaker.comStudio@HobbyMaker.co.uk; Hero@HobbyMaker.co.UKFor card competitions, hero hunt, etc.
Recycling Information0333 400 0011n/aUK
US Customer Orders/Refunds1.866.694.3763n/aUnited States

REGIONAL & PHYSICAL OFFICES

Location / CityFull AddressPhone / EmailVisiting Hours / Notes
:—:—:—:—
Redditch, Worcestershire (Registered Office)Unit 2D, Eagle Road, Moons Moat, Redditch, Worcestershire, B98 9HF, UKn/aRegistered company address

OFFICIAL SUPPORT LINKS

PurposeDirect LinkBelongs To (Brand/Section)Notes
:—:—:—:—
Contact Page/en-gb/contact/HobbyMakerMain contact information
FAQ Page/en-gb/faq/HobbyMakerFrequently Asked Questions
Terms & Conditions/en-gb/terms-and-conditions/HobbyMakerFull terms
Privacy Policy/en-gb/privacy-policy/HobbyMakerData protection policy
Delivery Information/en-gb/delivery/HobbyMakerDelivery details and contacts
Report a Problem / Feedback/en-gb/report/HobbyMakerFor non-order related issues
About Us/en-gb/about/HobbyMakerCompany info, ways to watch
Ways To Watch/en-gb/ways-to-watch/HobbyMakerTV channel information
Modern Slavery Statementcdn.gemporiacraft.io/files/website/HobbyMaker/modern-slavery-statement-november-2024.pdfHobbyMakerPolicy document
Gift Cards/en-gb/gift-card/HobbyMakerGift card information
Help with Recycling/en-gb/explore/recycling-rubbish/HobbyMakerRecycling guidance
Unsubscribe From Emails/en-gb/explore/unsubscribe/HobbyMakerEmail preference management
HobbyMaker Hub (Tips/Advice)/en-gb/explore/hobbymaker-hub/HobbyMakerLearning resources
FeeFo Reviewswww.feefo.com/en-GB/reviews/hobby-makerHobbyMakerExternal review platform
Trustpilot Reviewswww.trustpilot.com/review/hobbymaker.comHobbyMakerExternal review platform

PRODUCTS & PLATFORMS SUPPORT

Product / PlatformPortal / URLDedicated Support ContactNotes
:—:—:—:—
Website / E-commercewww.hobbymaker.com0800 001 4433; help@hobbymaker.comPrimary shopping platform
My Account Portalsecure.hobbymaker.com/account.aspxn/aAccount management
Wishlistsecure.hobbymaker.com/wishlist.aspxn/aSaved items
Login/Logoutsecure.hobbymaker.com/logout.aspxn/aSession management
Forgotten Passwordsecure.hobbymaker.com/forgotten.aspxn/aPassword recovery
Basket/Checkoutsecure.hobbymaker.com/basket.aspxn/aShopping cart
Mobile App (Google Play)Hobbymaker app on Google Playhelp@hobbymaker.co.uk (app support email)For app-related support
TV ChannelSky 670, Freeview 73, Freely 456, Virgin Media 754, Freesat 806n/aBroadcast details
Watch Live Online/en-gb/watch/n/aLive stream
Programme Guide/en-gb/programme-guide/n/aTV schedule
Video On Demand/en-gb/video-on-demand/n/aRecorded content

FORMS & SELF-SERVICE CHANNELS

Form / Portal TypeDirect LinkWho Should Use ItNotes
:—:—:—:—
Report a Problem / Feedback Form/en-gb/report/Users with non-order related issues“Please Note: If your issue is related to a specific order or delivery then please speak to the customer help team on 0845 6588 663”
Forgotten Password Formsecure.hobbymaker.com/forgotten.aspxUsers who cannot log inn/a
Unsubscribe From Emails Page/en-gb/explore/unsubscribe/Users wishing to stop promotional emailsn/a

POLICIES & USER RIGHTS

Document NamePurposeOfficial LinkNotes
:—:—:—:—
Terms & ConditionsGeneral terms of sale and service/en-gb/terms-and-conditions/Includes “Additional Terms and Conditions” (#dvAdditionalTermsAndConditions)
Privacy PolicyData protection and usage/en-gb/privacy-policy/Includes complaint procedure
Modern Slavery StatementEthical supply chain policycdn.gemporiacraft.io/files/website/HobbyMaker/modern-slavery-statement-november-2024.pdfn/a

ESCALATION LADDER

LevelAuthority / DesignationContact / Email / LinkWhen / For What Issue
:—:—:—:—
1Customer Service Team0800 001 4433; help@hobbymaker.comFirst point of contact for all issues
2Order/Delivery Specialist Team0845 6588 663Specific order or delivery problems
3Privacy / Data Complaint ContactVia Privacy Policy (e-mail)Unhappiness with personal data use
4Written Correspondence / Registered OfficeUnit 2D, Eagle Road, Moons Moat, Redditch, B98 9HF, UKFormal written complaints

SECURITY & FRAUD AWARENESS

Risk TypeOfficial Verification MethodCommon Red FlagsNotes
:—:—:—:—
n/an/an/an/a
n/an/an/an/a
n/an/an/an/a
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