Customer Care Phone Number

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COMPLETE CUSTOMER SUPPORT DIRECTORY — COLE HAAN KUWAIT

1. IMMEDIATE CONTACTS

Contact TypeDetailsAvailability / HoursPrimary Use Case
Customer Service Phone+965 182001224/7 (specified in source)General inquiries, order support, product questions
Customer Service Emailhelp@cs.alyasra.com24/7 (specified in source)Written inquiries, order issues, product support
Alternative Phone+965 2220 0790Opens 10 AM SaturdayStore-specific inquiries – Location A
Alternative Phone+965 2206 1515Opens 10 AM SaturdayStore-specific inquiries – Location B (Zahra)
Alternative Phone+965 2220 1271Opens 9 AM SaturdayStore-specific inquiries – Location C
Mall Phone (The Avenues)+965 1888868Not specifiedMall directory / store location assistance
Mall Phone (The Gate Mall)+965 90922124Sat-Wed 10AM-10PM, Thu-Fri 10AM-11PMStore at The Gate Mall inquiries
360 Mall Store Phone+9 652 530 9808Opens at 10:00 AM360 Mall store inquiries
Al Kout Mall Store Phone+9 652 228 9337Not specifiedAl Kout Mall store inquiries
Marina Mall Store Phone(+965) 1899199Not specifiedMarina Mall store inquiries
UAE Support Phone+97104214799924/7UAE region customer support

2. DEPARTMENT-WISE CONTACT MATRIX

Department / PurposePrimary ContactSecondary / AlternateNotes / Region / Language
General Customer Service+965 1820012help@cs.alyasra.com24/7 support – All inquiries
Order Support+965 1820012help@cs.alyasra.comOrder confirmation, shipping status
Returns & Exchanges+965 1820012help@cs.alyasra.com14-day return policy within Kuwait
Shipping Inquiries+965 1820012help@cs.alyasra.comStandard shipping (48 hours), shipping charges
Product Authenticity Issues+965 1820012help@cs.alyasra.comReport fake websites, counterfeit concerns
Brand Protectionhelp@cs.alyasra.com+965 1820012Report unauthorized sellers, suspicious websites
Website Technical Supporthelp@cs.alyasra.com+965 1820012Login issues, account access
Payment Support+971042147999 (UAE)help@cs.alyasra.comTabby payment inquiries, UAE region
Store Location Assistance/pages/find-a-store+965 1820012Find nearest retail location
Size Guide Assistance/pages/size-guide+965 1820012Sizing questions, fit recommendations

3. SISTER BRANDS / GROUP ENTITIES / LANGUAGE VARIANTS

Brand / EditionTypeWebsite / PortalSupport MethodShared or Dedicated Support?
Alyasra FashionParent Company/pages/about-us-oldhelp@cs.alyasra.com, +965 1820012Shared support (same as Cole Haan Kuwait)
Cole Haan BahrainRegional Editionhttps://www.instagram.com/colehaan.kw/?hl=enInstagram: @colehaan.kwLikely shared with Kuwait operations
Cole Haan UAERegional Editionhttp://www.colehaan.ae (implied)+971042147999Dedicated UAE support number
Cole Haan KSARegional Editionhttp://www.colehaan.saNot specifiedAuthorized distributor site
Cole Haan InternationalGlobal Brandhttp://www.colehaan.comcustomerservice@colehaan.com, 1.800.695.8945Global US-based support
Cole Haan LatviaRegional Editionhttp://www.colehaan.eu/en-lvNot specifiedCole Haan owned site
Cole Haan LithuaniaRegional Editionhttp://www.colehaan.eu/en-ltNot specifiedCole Haan owned site
Arabic Language SiteLanguage Variant/ar/pages/contact-ushelp@cs.alyasra.com, +965 1820012Same support channels, Arabic interface

4. PLATFORMS & PRODUCTS WITH OWN SUPPORT

Product / PlatformPortal / URLDedicated Support ContactNotes
Online Store (Kuwait)https://colehaan.com.kwhelp@cs.alyasra.com, +965 1820012Official Kuwait e-commerce platform
Account Managementhttps://account.colehaan.com.kw?locale=en&region_country=KWhelp@cs.alyasra.comLogin, account settings, order history
Men’s Collection/collections/men_shoes+965 1820012Men’s footwear and accessories
Women’s Collection/collections/women_shoes+965 1820012Women’s footwear and accessories
Ramadan Collection/collections/ramadan+965 1820012Seasonal collection inquiries
Sale Items/collections/sale+965 1820012Discounted products, sale inquiries
Bags & Accessories/collections/mens_bags-and-accessories+965 1820012Bags, backpacks, wallets, accessories
Tabby Payment Platform/pages/tabby+971042147999UAE payment installment platform support
ØriginalGrand Collection/collections/mens_collections_originalgrand+965 1820012Specific product line inquiries
ZERØGRAND Collection/collections/mens_collections_zerogrand+965 1820012Specific product line inquiries
GrandPrø Collection/collections/mens_collections_grandpro+965 1820012Specific product line inquiries
Stitchlite Collection/collections/mens_collections_stitchlite+965 1820012Specific product line inquiries

5. FORMS & SELF-SERVICE CHANNELS

Form / Portal TypeDirect LinkWho Should Use It
Contact Us Formhttps://colehaan.com.kw/pages/contact-usAll customer inquiries, complaints, questions
Account Loginhttps://account.colehaan.com.kw?locale=en&region_country=KWRegistered customers, order tracking
Store Locator/pages/find-a-storeCustomers looking for physical store locations
Email Directmailto:help@cs.alyasra.comDirect email communication
Sign In Portal/accountAccount access, order management
Cart View/cartReview selected items before purchase
Instagram Contacthttps://www.instagram.com/colehaan.kw/?hl=enSocial media inquiries, brand engagement
Facebook Pagehttps://www.facebook.com/colehaankwSocial media support, community engagement

6. ALL OFFICIAL SUPPORT & REFERENCE LINKS

PurposeLinkBelongs to (Brand/Section)Notes
Contact Us Page/pages/contact-usCole Haan KuwaitMain customer service hub
About Us/pages/about-usCole Haan KuwaitBrand history and information
About Alyasra/pages/about-us-oldAlyasra FashionParent company information
Privacy Policy/pages/privacyCole Haan KuwaitData protection, privacy practices
Cookie Policy/pages/cookie-policyCole Haan KuwaitCookie usage information
Cookie Declaration/pages/cookie-policyCole Haan KuwaitCookie consent details
Terms & Conditions/pages/terms-conditionsCole Haan KuwaitWebsite usage terms
Size Guide/pages/size-guideCole Haan KuwaitSizing information for footwear
Shipping Information/pages/shipping-informationCole Haan KuwaitDelivery times, costs, policies
Returns & Exchanges/pages/returns-exchangesCole Haan Kuwait14-day return policy details
Brand Protection/pages/brand-protectionCole Haan KuwaitCounterfeit reporting, authenticity verification
YA HALA Page/pages/ya-halaCole Haan KuwaitPromotional/loyalty information
International Distributors/international-distributors-u…Cole Haan GlobalGlobal authorized retailer list
FAQ (Domestic)/FAQ-domesticCole Haan GlobalFrequently asked questions – US
FAQ (International)/FAQ-internationalCole Haan GlobalInternational customer FAQs
Contact Us Confirmation/contact-us-confirmationCole Haan GlobalPost-submission confirmation page

7. REGIONAL & PHYSICAL OFFICES

Location / CityFull AddressPhone / Other ContactVisiting / Timing Info (if any)
Corporate Office / Alyasra FashionSabhan Industrial Area, Block 8, Plot 11, South Sabhan, P.O.Box 3228, Safat 13033 Kuwait+965 1820012, help@cs.alyasra.comNot specified for public visiting
Cole Haan Kuwait – Location ABlock D, Dilshad Garden, Delhi (Note: This appears to be an error in Google results – likely refers to Kuwait location)+965 2220 0790Closed, Opens 10 AM Saturday
Cole Haan ZahraZahra, Kuwait+965 2206 1515Closed, Opens 10 AM Saturday, In-store shopping, In-store pick-up, Delivery
Cole Haan Kuwait – Location CNot specified+965 2220 1271Closed, Opens 9 AM Saturday, Delivery
The Avenues MallAl-Rai, 5th Ring Road, between Ghazali Street & Mohammed Bin Alqasem Street, Kuwait+965 1888868Mall hours apply
360 MallFirst Floor Al Zahra, 360 Mall, Kuwait+9 652 530 9808Opens at 10:00 AM
Al Kout MallAl Kout Mall, Kuwait+9 652 228 9337Mall hours apply
The Gate MallLower Ground, The Gate Mall, Kuwait+965 90922124Sat-Wed 10AM-10PM, Thu-Fri 10AM-11PM
Marina MallSalem Mubarak Street, Gulf Road, Kuwait(+965) 1899199, marina.info@urc.com.kwMall hours apply

8. POLICIES & USER RIGHTS DOCUMENTS

Document NamePurposeOfficial Link
Privacy PolicyData collection, usage, and protection practices/pages/privacy
Cookie PolicyBrowser cookie usage and preferences/pages/cookie-policy
Terms & ConditionsWebsite usage terms, legal agreement/pages/terms-conditions
Returns & Exchanges Policy14-day return window, conditions, process/pages/returns-exchanges
Shipping InformationDelivery timelines, costs, coverage areas/pages/shipping-information
Brand Protection PolicyAuthenticity verification, counterfeit reporting/pages/brand-protection
Size GuideMeasurement standards, fit recommendations/pages/size-guide
International Distributor ListAuthorized global retailers verification/international-distributors-u…

9. ESCALATION LADDER & GRIEVANCE PATH

LevelAuthority / DesignationContact / Email / LinkWhen / For What Issue
Level 1Customer Service Representative+965 1820012, help@cs.alyasra.comInitial contact for all issues
Level 2Customer Service Supervisorhelp@cs.alyasra.com (with escalation request)Unresolved issues after initial contact
Level 3Brand Protection Team/pages/brand-protection (form/submission)Counterfeit concerns, website fraud reporting
Level 4Alyasra Fashion ManagementNot specified in sourceEscalation through Alyasra parent company
Level 5Cole Haan LLC (Global)customerservice@colehaan.com, 1.800.695.8945Issues requiring global brand intervention
Mall ManagementMall Administration (for store issues)marina.info@urc.com.kw (Marina Mall), commercialization@the… (The Avenues)Issues with mall-based store experiences
RegulatoryNot specified in sourceNot specified in sourceLegal/regulatory complaints

10. SECURITY, FRAUD & IMPERSONATION AWARENESS

Risk TypeOfficial Verification MethodCommon Red Flags
Fake WebsitesCheck against official distributor list at /pages/brand-protectionUnusual URLs, deeply discounted prices, poor website quality
Counterfeit ProductsPurchase only from http://www.colehaan.com.kw or authorized distributors listed on official siteSuspiciously low prices, poor quality materials, incorrect logos
Social Media ScamsVerify official accounts: @colehaan.kw (Instagram), @colehaankw (Facebook)Fake accounts announcing store closures, liquidation sales, giveaways
Phishing EmailsCheck sender domain: @cs.alyasra.com (official support)Emails from non-official domains, requests for personal information
Payment FraudUse only official payment methods on secure websiteRequests for bank transfers, unusual payment portals
Unauthorized SellersVerify against international distributor listSellers claiming to be official but not on authorized list
Account TakeoverUse official login at https://account.colehaan.com.kwSuspicious login pages, requests for password reset from unknown sources

Last Updated: Based on 2026 data sources

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