Customer Care Phone Number

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CLARKS KUWAIT CUSTOMER CARE & SUPPORT DIRECTORY

1. IMMEDIATE CONTACTS

Contact TypeDetailsAvailability / HoursPrimary Use Case
Primary Customer Support Emailclarks.support@jashanmalgroup.comNot specified in sourceGeneral inquiries, orders, product questions, returns, warranty claims, cookie policy questions
Alternative Customer Support Emailsupport@clarksstores.com.kwNot specified in sourcePrivacy policy inquiries, general support
UAE Payment Support Emailsupport@clarksstores.aeNot specified in sourcePayment errors, order issues for UAE-related transactions
The Avenues Store Emailclarksavenues@jashanmalgroup.comStore hoursDirect store contact for The Avenues location
Al Khiran Mall Store Emailclarks.khiran@jashanmalgroup.comStore hoursDirect store contact for Al Khiran Mall location
Primary General Phone+965 2259 7355Store hoursMain store line, general inquiries
The Avenues Store Phone+965 22597355Store hoursDirect contact for The Avenues Mall store
Al Khiran Mall Store Phone+965 2220 5657Store hoursDirect contact for Al Khiran Mall store
Salem Al Mubarak Street Store Phone+965 2571 7501Open now (as of search)Direct contact for Salem Al Mubarak Street location
Directory Phone (Historic)+965 24580438Not specified in sourceLegacy contact number
Directory Phone (Historic)+965 1822225Not specified in sourceLegacy contact number
Directory Phone (Historic)+965 24762317Not specified in sourceLegacy contact number
Directory Phone (Historic)+965 22638471Not specified in sourceLegacy contact number
Directory Fax (Historic)+965 24580438Not specified in sourceLegacy fax number
Directory Fax (Historic)+965 25717501Not specified in sourceLegacy fax number
Carrier Contact (OCS)+965 04-6072400Not specified in sourceDelivery inquiries for orders shipped via OCS courier
UK Customer Care Team+44 1458 899053Not specified in sourceQuiet in-store fitting appointments (international line)
The Avenues Mall Management+965 1888868Mall hoursMall-related inquiries, advertising
The Avenues Mall Advertising Emailcommercialization@the-avenues.comNot specified in sourceIn-mall advertising inquiries

2. DEPARTMENT-WISE CONTACT MATRIX

Department / PurposePrimary ContactSecondary / AlternateNotes / Region / Language
General Customer Supportclarks.support@jashanmalgroup.comsupport@clarksstores.com.kwAll inquiries, orders, product questions
Returns & Refundshttps://www.clarksstores.com.kw/pages/contact-us (form)In-store return at any Clarks Kuwait location14-day return policy; online purchases can be returned in-store
After Sales Servicehttps://www.clarksstores.com.kw/pages/contact-us (ticket system)clarks.support@jashanmalgroup.comFor defective products; raise ticket with photos and invoice
Payment Issuessupport@clarksstores.aeContact your bank firstFor rejected payments or payment errors; include screenshots
Product Location / Older Productsclarks.support@jashanmalgroup.comContact Us formRequest out-of-stock or older products
Warranty Claimsclarks.support@jashanmalgroup.comContact Us form with photosSubmit purchase details, product damage photos
Store Experience FeedbackContact Us formclarks.support@jashanmalgroup.comInclude store location, date, item details
Privacy Office / Data Inquiriesclarks.support@jashanmalgroup.comsupport@clarksstores.com.kwCookie policy questions, data rights requests
Kids Shoe Fitting AppointmentsSpecific store phone (see store directory)+44 1458 899053 (Quiet Time appointments)Book in-store measure and fit
Corporate / Legal AddressAl Bahar Center, 4th Floor, Hawally, P.O. Box 5138, Safat – KuwaitHomoud Tower, Fahad Al Salem Street, PO Box 5138, Safat, KuwaitLegal correspondence
Jashanmal Group (Parent Company)Not specified in sourceOperates Clarks KuwaitParent company/partner
The Avenues Storeclarksavenues@jashanmalgroup.com+965 22597355Level 1 Phase 2, The Avenues Mall
Al Khiran Mall Storeclarks.khiran@jashanmalgroup.com+965 2220 5657Ground Floor, Al Khiran Mall

3. SISTER BRANDS / GROUP ENTITIES / LANGUAGE VARIANTS

Brand / EditionTypeWebsite / PortalSupport MethodShared or Dedicated Support?
JASHANMAL & PARTNERS CO. LTD. KUWAITParent Company / Operatorhttp://gashanmal.com (historic)Not specified in sourceNot specified in source
Clarks UAERegional Editionhttp://www.clarksstores.aesupport@clarksstores.aeSeparate contact but related group
Clarks InternationalGlobal Brandhttp://www.clarks.comVia global siteGlobal brand; separate entity
C. & J. Clark InternationalParent Company (UK)Not specified in sourceNot specified in sourceUK-based parent company
Clarks Arabic Language EditionLanguage varianthttp://www.clarksstores.com.kw (Arabic toggle available)Same as Clarks KuwaitShared support (clarks.support@jashanmalgroup.com)

4. PLATFORMS & PRODUCTS WITH OWN SUPPORT

Product / PlatformPortal / URLDedicated Support ContactNotes
Online Store (Kuwait)http://www.clarksstores.com.kwclarks.support@jashanmalgroup.comMain e-commerce platform for Kuwait
Online Store (UAE)http://www.clarksstores.aesupport@clarksstores.aeFor UAE purchases and payment issues
Order Tracking Portalhttps://www.clarksstores.com.kw (Track My Order section)Track directly on carrier website using tracking numberIf account tracking fails, use carrier site
Contact Us Form / Ticket Systemhttps://www.clarksstores.com.kw/pages/contact-usAfter Sales Service teamFor returns, defects, complaints; attach photos
Kids Shoe Fitting ServiceIn-store booking via store locatorSpecific store phone or +44 1458 89905315-minute appointments; Quiet Time option available
School Shoes Collectionhttp://www.clarksstores.com.kw (School section)clarks.support@jashanmalgroup.comDedicated school footwear line
Originals Collectionhttp://www.clarksstores.com.kw (Originals section)clarks.support@jashanmalgroup.comHeritage/original styles
Inspiration Collectionhttp://www.clarksstores.com.kw/pages/inspirationclarks.support@jashanmalgroup.comInspirational footwear line
Newsletter SubscriptionFooter of websiteEnter email at website footerMarketing and promotions

5. FORMS & SELF-SERVICE CHANNELS

Form / Portal TypeDirect LinkWho Should Use It
Contact Us Formhttps://www.clarksstores.com.kw/pages/contact-usAll inquiries, returns, complaints, feedback, product location requests
Return Request / Ticket Systemhttps://www.clarksstores.com.kw/pages/contact-usOnline purchasers needing to return items; attach photos and invoice
Store Locatorhttps://www.clarksstores.com.kw/pages/clarks-stores-directoryFind nearest store, get contact details, directions
Track My Orderhttps://www.clarksstores.com.kw (Track My Order link in footer)Track online orders
Account Login / Registerhttps://www.clarksstores.com.kw (Log in/Register link)Account management, order history, password changes
Forgot PasswordAccount login page (Forgot Password button)Reset forgotten password
Password ChangeAccount → Personal Data sectionChange existing password
Email Address ChangeAccount → Personal Details sectionUpdate registered email address
Cookie PreferencesCookie banner on websiteManage cookie consent preferences
Shoe Size ChartFooter linkCheck sizing before purchase
Delivery & Collection InfoFooter linkView delivery policies and information
Returns & Refunds Infohttps://www.clarksstores.com.kw/pages/refund-policyRead return policy details
FAQ Pagehttps://www.clarksstores.com.kw/pages/common-clarks-customer-questionsSelf-service answers to common questions
Newsletter Sign-upFooter email entry formSubscribe to Clarks newsletter and offers

6. ALL OFFICIAL SUPPORT & REFERENCE LINKS

PurposeLinkBelongs to (Brand/Section)Notes
Official Websitehttps://www.clarksstores.com.kwClarks KuwaitMain portal
Contact Pagehttps://www.clarksstores.com.kw/pages/contact-usClarks KuwaitPrimary contact form
Store Directoryhttps://www.clarksstores.com.kw/pages/clarks-stores-directoryClarks KuwaitAll store locations with emails/phones
Return Policyhttps://www.clarksstores.com.kw/pages/refund-policyClarks KuwaitFull refund terms and process
FAQ Pagehttps://www.clarksstores.com.kw/pages/common-clarks-customer-questionsClarks KuwaitAccount, product, order, payment FAQs
Privacy Policyhttps://www.clarksstores.com.kw/pages/privacy-policyClarks KuwaitData protection information
Cookie Policyhttps://www.clarksstores.com.kw/pages/cookie-policyClarks KuwaitCookie usage and preferences
Terms of Salehttps://www.clarksstores.com.kw/pages/terms-of-saleClarks KuwaitPurchase terms and conditions
About Ushttps://www.clarksstores.com.kw/pages/about-usClarks KuwaitCompany story and mission
Inspiration Collectionhttps://www.clarksstores.com.kw/pages/inspirationClarks KuwaitInspirational footwear
Kids Fittinghttps://www.clarksstores.com.kw/pages/measure-and-fitClarks KuwaitIn-store fitting appointments
SitemapFooter linkClarks KuwaitSite navigation
The Avenues Store Pagehttps://the-avenues.com › kuwait › shop-detailsThe Avenues MallMall-managed store page
The Avenues Location Maphttps://goo.gl/maps/oci1NTaU4RFgragy8Clarks Kuwait (The Avenues)Google Maps link
Al Khiran Mall Location Maphttps://www.google.com/maps?q=28.674852,48.3497099&z=17&hl=enClarks Kuwait (Al Khiran)Google Maps link
Clarks Internationalhttps://www.clarks.comClarks GlobalInternational site
Clarks UAEhttps://www.clarksstores.aeClarks UAEUAE regional site

7. REGIONAL & PHYSICAL OFFICES

Location / CityFull AddressPhone / Other ContactVisiting / Timing Info (if any)
Corporate Address (Kuwait)Al Bahar Center, 4th Floor, Hawally, P.O. Box 5138, Safat – KuwaitNot specified in sourceLegal/registered address
Corporate Address (Kuwait – Alternate)Homoud Tower, Fahad Al Salem Street, PO Box 5138, Safat, KuwaitNot specified in sourceRegistered branch address
Corporate Address (Dubai)Jashanmal Head office Building, Al Barsha 1, Dubai 1545Not specified in sourceRegional HQ for UAE
The Avenues Mall StoreThe Avenues, Level 1 Phase 2, Al-Rai, 5th Ring Road, between Ghazali Street & Mohammed Bin Alqasem Street, Kuwaitclarksavenues@jashanmalgroup.com, +965 22597355Store hours (Opens 10 am Saturday; closed? Suggest edit in source)
Al Khiran Mall StoreAl Khiran Mall, Ground Floor, Kuwaitclarks.khiran@jashanmalgroup.com, +965 2220 5657Store hours not specified
Salem Al Mubarak Street StoreSalem Al Mubarak Street, Kuwait City, Kuwait, 0000+965 2571 7501Open now (as of search)
Rai (Avenues) LocationThe Avenues MallSee The Avenues listingListed in directory
Salmiya (Boulevard) LocationThe Boulevard, SalmiyaNot specified in sourceListed in directory
Zahra (360 Mall) Location360 Mall, ZahraNot specified in sourceListed in directory
IFZA Business Park (Dubai – Third Party)IFZA Business Park, Building A2 – DubaiNot a Clarks officeThird-party reference only

8. POLICIES & USER RIGHTS DOCUMENTS

Document NamePurposeOfficial Link
Return & Refund Policy14-day return terms, conditions, and processhttps://www.clarksstores.com.kw/pages/refund-policy
Privacy PolicyData collection, usage, and protection practiceshttps://www.clarksstores.com.kw/pages/privacy-policy
Cookie PolicyCookie usage, types, and preference managementhttps://www.clarksstores.com.kw/pages/cookie-policy
Terms of SalePurchase terms, conditions, and legal agreementshttps://www.clarksstores.com.kw/pages/terms-of-sale
Website Terms Of UseWebsite usage terms and conditionsFooter link
Delivery & Collection PolicyShipping terms and collection proceduresFooter link
Intellectual Property RightsTrademark, copyright, and design rights informationSection within Terms of Sale
Governing LawKuwait Federal laws govern all transactionsSection within Terms of Sale
JurisdictionCourts of Kuwait have exclusive jurisdictionSection within Terms of Sale

9. ESCALATION LADDER & GRIEVANCE PATH

LevelAuthority / DesignationContact / Email / LinkWhen / For What Issue
Level 1Customer Service Team (First Response)clarks.support@jashanmalgroup.com or Contact Us formGeneral inquiries, returns, product issues
Level 2After Sales Service Teamhttps://www.clarksstores.com.kw/pages/contact-us (ticket system)Defective products, warranty claims, complex returns
Level 3Store ManagementSpecific store contact (email/phone per store)In-store experience issues, store-specific complaints
Level 4Privacy Office / Data Controllerclarks.support@jashanmalgroup.comPrivacy concerns, data rights, cookie policy questions
Level 5Corporate Office / Legal AddressAl Bahar Center, 4th Floor, Hawally, P.O. Box 5138, Safat – KuwaitLegal correspondence, formal complaints
Level 6Courts of KuwaitN/A – Legal jurisdictionLegal action as per Terms of Sale
Regulatory ReferenceJASHANMAL & PARTNERS CO. LTD. KUWAITHomoud Tower, Fahad Al Salem Street, PO Box 5138, Safat, KuwaitOperating company registration
Feedback EscalationCustomer Experience TeamContact Us form (describe experience)Unsatisfactory in-store service

10. SECURITY, FRAUD & IMPERSONATION AWARENESS

Risk TypeOfficial Verification MethodCommon Red Flags
Phishing EmailsVerify sender domain: @jashanmalgroup.com or @clarksstores.com.kw onlyEmails from generic domains (Gmail, Yahoo, etc.) claiming to be Clarks
Fake WebsitesAlways use official URL: https://www.clarksstores.com.kwMisspelled URLs, .com or .net variants, offers that seem too good
Payment SecurityOfficial payment gateway only; no direct bank transfers to individualsRequests for payment outside official checkout process
Impersonation on Social MediaOfficial accounts: @clarksshoes (Instagram), @ClarksShoesAE (Facebook)Unverified accounts, no blue checkmark, private message payment requests
Refund ScamsOfficial refund process only via original payment method or store gift voucherRequests for bank details, processing fees for refunds
Courier FraudOCS is official carrier; tracking via carrier website onlyTexts/calls requesting payment for redelivery
Data PrivacyPrivacy Policy at https://www.clarksstores.com.kw/pages/privacy-policyRequests for excessive personal information
Password SecurityOfficial password reset via “Forgot Password” on website onlyPassword reset emails from non-official addresses

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