GROUP & BRAND STRUCTURE
| Group Level | Brand / Entity | Type | Primary Support Contact | Support Type (Dedicated / Shared) |
|---|---|---|---|---|
| :— | :— | :— | :— | :— |
| n/a | Shri Badarinath Kedarnath Temple Committee (BKTC) | Temple Committee / Autonomous Body | +91-7302257116, 0135-2741600 | Dedicated |
| n/a | Government of Uttarakhand | Government | n/a | Shared (Parent Link) |
IMMEDIATE CONTACT CHANNELS
| Contact Type | Details | Availability / Hours | Primary Use Case |
|---|---|---|---|
| :— | :— | :— | :— |
| General Helpline / Pilgrims Help Line | +91-7302257116 | Monday to Saturday (Timings not specified) | General Enquiry, Online Services, Pilgrim Support (Kedarnath) |
| Office Enquiry Line | 0135-2741600 | n/a | Office Related Enquiry |
| Pilgrims Help Line (Badrinath) | +91-8979001008 | n/a | Pilgrim Support for Badrinath |
| State Emergency Operation Center | 0135-2710334 | n/a | Emergency |
| State Toll-Free Emergency | 1070 | n/a | Emergency |
| Email (General Support) | support-ucdb@uk.gov.in | n/a | General Support |
| Email (CEO Office) | ceo.bktcddn@gmail.com | n/a | General Enquiry / Office |
| Yatra Office (Rishikesh) | 0135-2431783 | n/a | Yatra Information |
| Yatra Office (Rishikesh – Alt) | 0135-2432648 | n/a | Yatra Information |
| Joshimath (Narsing Temple) | +91-8979001008 | n/a | Local Support / Enquiry |
| Badrinath – Kedarnath Temple Committee (Joshimath) | 01389-222124 | n/a | Local Committee Office |
| District Magistrate Chamoli | 01372-252102 | n/a | Administrative |
| District Magistrate Chamoli (Alt) | 01372-252101 | n/a | Administrative |
| Badrinath – Kedarnath Temple Committee (Badrinath) | 01381-222205 | n/a | Local Temple Committee Office |
| Tourist Information Centre, Gopeshwar | 01372-… (incomplete) | n/a | Tourist Information |
IVR MENU STRUCTURE
| IVR Option / Level | Purpose / Action | Next Step / Number | Notes |
|---|---|---|---|
| :— | :— | :— | :— |
| n/a | n/a | n/a | n/a |
DEPARTMENT CONTACT DIRECTORY
| Department / Purpose | Primary Contact | Alternate / Secondary | Notes / Region |
|---|---|---|---|
| :— | :— | :— | :— |
| General Enquiry & Online Prasad Services | 0135-2741600 | +91-7302257116 | n/a |
| Office Related Enquiry | +91-7302257116 | 0135-2741600 | n/a |
| Pilgrims Help Line (Kedarnath) | +91-7302257116 | n/a | n/a |
| Pilgrims Help Line (Badrinath) | +91-8979001008 | n/a | n/a |
| Yatra Office | 0135-2431783 | 0135-2432648 | Rishikesh |
| State Emergency Operation Center | 0135-2710334 | 1070 (Toll Free) | n/a |
| Local Committee Office | 01389-222124 | n/a | Joshimath |
| Local Temple Committee Office | 01381-222205 | n/a | Badrinath |
| District Administration | 01372-252102 | 01372-252101 | Chamoli |
| Tourist Information | 01372-… (incomplete) | n/a | Gopeshwar |
REGIONAL & PHYSICAL OFFICES
| Location / City | Full Address | Phone / Email | Visiting Hours / Notes |
|---|---|---|---|
| :— | :— | :— | :— |
| Head Office (Dehradun) | Lane No-7, Saket, Canal Road, Dehradun, Uttarakhand-248001 | 0135-2741600 / ceo.bktcddn@gmail.com | Monday to Saturday (Timings not specified) |
| Yatra Office (Rishikesh) | n/a | 0135-2431783 / 0135-2432648 | n/a |
| Joshimath (Narsing Temple) | n/a | +91-8979001008 | n/a |
| Badrinath | n/a | 01381-222205 | n/a |
| Chamoli | n/a | 01372-252102 / 252101 | District Magistrate Office |
| Gopeshwar | n/a | 01372-… (incomplete) | Tourist Information Centre |
OFFICIAL SUPPORT LINKS
| Purpose | Direct Link | Belongs To (Brand/Section) | Notes |
|---|---|---|---|
| :— | :— | :— | :— |
| Official Website Home | badrinath-kedarnath.gov.in/Default.aspx | BKTC | Main portal |
| About Yatra | badrinath-kedarnath.gov.in/AboutUs/about_us.aspx | BKTC | Yatra at a Glance |
| Shri Kedarnath Dham Info | badrinath-kedarnath.gov.in/AboutUs/shri-kedarnath.aspx | BKTC | Temple information |
| Shri Badarinath Dham Info | badrinath-kedarnath.gov.in/AboutUs/shri-badrinath.aspx | BKTC | Temple information |
| Photo Gallery | photogallery.aspx | BKTC | Relative link on official site |
| Video Gallery | Videos.aspx | BKTC | Relative link on official site |
| Accommodation Booking | badrinath-kedarnath.gov.in/online-services/accommodation/accommodation.aspx | BKTC | Online service |
| Book Pooja Online | badrinath-kedarnath.gov.in/online-services/book-puja-online/Book_Pooja_Online.aspx | BKTC | Online service |
| Donate to Temples | badrinath-kedarnath.gov.in/online-services/donate/donate.aspx | BKTC | Online service |
| Submit Query / Help Desk | badrinath-kedarnath.gov.in/auth/query/Verify_Pilgrim.aspx | BKTC | Support form |
| Download Certificate 80G | ../Auth/Form80g/form_80G.aspx | BKTC | Relative link on official site |
| Other Temples Info | badrinath-kedarnath.gov.in/other-temples/Other-Temples.aspx | BKTC | Information on other temples |
| Pilgrim Registration/Login | badrinath-kedarnath.gov.in/Auth/LoginRegister/Login_Pilgrim.aspx | BKTC | User account portal |
| Government of Uttarakhand | uk.gov.in/ | Government of Uttarakhand | Parent government site |
| Instagram Profile | www.instagram.com/b.k.t.c | BKTC | Social media – @b.k.t.c |
| Facebook Page | www.facebook.com/about | BKTC | Social media – Shri Badrinath Kedarnath Temples Committee |
| X (Twitter) Profile | x.com | BKTC | Social media – @BKTC_UK |
PRODUCTS & PLATFORMS SUPPORT
| Product / Platform | Portal / URL | Dedicated Support Contact | Notes |
|---|---|---|---|
| :— | :— | :— | :— |
| Online Pooja Booking Platform | badrinath-kedarnath.gov.in/online-services/book-puja-online/Book_Pooja_Online.aspx | +91-7302257116 | Part of official website |
| Accommodation Booking Platform | badrinath-kedarnath.gov.in/online-services/accommodation/accommodation.aspx | +91-7302257116 | Part of official website |
| Online Donation Platform | badrinath-kedarnath.gov.in/online-services/donate/donate.aspx | +91-7302257116 | Part of official website |
| Pilgrim Account Portal | badrinath-kedarnath.gov.in/Auth/LoginRegister/Login_Pilgrim.aspx | +91-7302257116 | For registration/login |
FORMS & SELF-SERVICE CHANNELS
| Form / Portal Type | Direct Link | Who Should Use It | Notes |
|---|---|---|---|
| :— | :— | :— | :— |
| Submit Query / Help Desk Form | badrinath-kedarnath.gov.in/auth/query/Verify_Pilgrim.aspx | Pilgrims with enquiries | Requires verification |
| Pilgrim Registration/Login Portal | badrinath-kedarnath.gov.in/Auth/LoginRegister/Login_Pilgrim.aspx | Pilgrims needing account | For online services |
| Online Pooja Booking | badrinath-kedarnath.gov.in/online-services/book-puja-online/Book_Pooja_Online.aspx | Devotees | Self-service booking |
| Accommodation Booking | badrinath-kedarnath.gov.in/online-services/accommodation/accommodation.aspx | Pilgrims | Self-service booking |
| Donation Portal | badrinath-kedarnath.gov.in/online-services/donate/donate.aspx | Donors | Self-service donation |
POLICIES & USER RIGHTS
| Document Name | Purpose | Official Link | Notes |
|---|---|---|---|
| :— | :— | :— | :— |
| n/a | n/a | n/a | n/a |
ESCALATION LADDER
| Level | Authority / Designation | Contact / Email / Link | When / For What Issue |
|---|---|---|---|
| :— | :— | :— | :— |
| Level 1 | General Helpline / Pilgrims Help Line | +91-7302257116 | General enquiries, online service support |
| Level 2 | Office / CEO Office | 0135-2741600 / ceo.bktcddn@gmail.com | Office-related or escalated general issues |
| Level 3 | District Magistrate (Chamoli) | 01372-252102 / 252101 | Administrative or serious local issues |
| Level 4 | State Emergency Operation Center | 0135-2710334 / 1070 | Emergencies |
| Level 5 | Government of Uttarakhand | uk.gov.in/ | Highest governmental authority |
SECURITY & FRAUD AWARENESS
| Risk Type | Official Verification Method | Common Red Flags | Notes |
|---|---|---|---|
| :— | :— | :— | :— |
| Misinformation / Impersonation | Contact official helpline +91-7302257116 for verification | Misleading/false facts on social media, wrong information dissemination | Committee seeks action against misleading social media content |
| Unauthorized Content Creation | Ban on mobile phones, video recording, content creation within Kedarnath Temple premises | Social media influencers shooting religiously objectionable videos | Complete ban in Kedarnath Temple premises |
| Unauthorized Booking / Fraud | Use only official website: https://badrinath-kedarnath.gov.in | Unofficial booking platforms, agents claiming special access | Online booking platform is official via BKTC website |
| n/a | n/a | n/a | n/a |
| n/a | n/a | n/a | n/a |
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