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THE TIMES OF INDIA (TOI) & TIMES GROUP Contact Details

IMMEDIATE CONTACTS

Contact TypeDetailsAvailabilityUse For
Toll-Free (Subscription)1800 121 0005Not specifiedSubscription queries, new subscriptions, delivery issues.
Toll-Free (Start Service)1800-1200-004Not specifiedTo begin newspaper delivery.
Primary Editorial+91-120-6776999Not specifiedMain editorial office, general inquiries, connecting to editors.
General/Contact Support0124-418 7000Not specifiedGeneral customer support, non-specific queries.
Grievance/Corporate0124-451 8550Not specifiedFormal complaints, corporate office contact.
Delhi Office (Times House)011-49378588Not specifiedSyndication, Delhi head office matters.
Delhi Office (Alternate)011-23302000Not specifiedGeneral contact for Delhi office.
Mumbai Office022-66353636Not specifiedWestern zone office, Mumbai-specific matters.
Times Internet (Social)+91 120 663 6000Not specifiedSocial media, Times Internet Ltd. queries.
Editorial Emailtoieditorial@timesgroup.comNot specifiedDirect editorial inquiries, news tips.
General Feedback Emailtss@timesofindia.comNot specifiedGeneral feedback, comments, suggestions.
Grievance Officer Emailgrievance[dot]toi[at]timesinternet[dot]inNot specifiedOfficial grievances (privacy, service complaints).
Social Media Emailsocial@timesinternet.inNot specifiedQueries related to social media channels.
Times LitFest Emailtimeslitfestdelhi@gmail.comNot specifiedSpecific inquiries about Times LitFest event.
TOI Mastery Emailcontactus@toimastery.comNot specifiedFor TOI Mastery events and programs.

DEPARTMENT-WISE CONTACT MATRIX

DepartmentPurposePrimary ContactSecondary ContactNotes
Editorial (Noida HQ)News tips, reporter contact, editorial inquiries.Phone: +91-120-6776999Email: toieditorial@timesgroup.comMain editorial nerve center.
Subscription & CirculationNew subs, delivery issues, subscription plans.Toll-Free: 1800 121 0005Web: subscribe.timesofindia.comDedicated subscription portal.
Technical/Website SupportWebsite access, login issues, technical bugs.Phone: 0124-418 7000Email: tss@timesofindia.comGeneral support line may handle this.
Grievance & ComplianceFormal complaints, privacy issues, escalation.Email: grievance[dot]toi[at]timesinternet[dot]inPhone: 0124-451 8550Managed by Grievance Officer Ms. Shikha Gautam.
Advertising (Print/Digital)Ad booking, rates, partnerships.Phone (Delhi): 011-49378588Not specified in data.Contact via Delhi Times Annexe address.
Syndication & LicensingContent licensing, republication rights.Phone: +91-11-49378588Address: Times Annexe, Bahadurshah Zafar Marg, DelhiTimes Syndication Service.
Corporate OfficeCorporate inquiries, B2B partnerships, legal.Phone: 0124-451 8550Address: Ecstasy IT Park, GurgaonTimes Internet Ltd. headquarters.
Events (TOI Mastery)Workshops, seminars, events.Email: contactus@toimastery.comAddress: Times Center, NoidaSeparate events vertical.
Events (Times LitFest)Literary festival inquiries.Email: timeslitfestdelhi@gmail.comPhone Ext: 7202 (via +91-120-6776999)Annual event.
Social Media TeamSocial channel management, queries.Phone: +91 120 663 6000Email: social@timesinternet.inManages all official social handles.
Travel Vertical (TimesTravel)Travel content, queries.Phone: +91-120-6776999Web: Travel Contact PagePart of TOI’s content verticals.

ALL OFFICIAL SUPPORT LINKS

PurposeLinkBrand/ServiceNotes
Subscription Portalhttps://subscribe.timesofindia.comThe Times of IndiaManage subscriptions, pay bills, register complaints.
Subscription Contact Pagehttps://subscribe.timesofindia.com/contact-usThe Times of IndiaDirect contact form for subscription issues.
TimesTravel Contact Pagehttps://timesofindia.indiatimes.com/travel/contact-usTimesTravelFor travel-related content feedback and queries.
TimesTravel About Ushttps://timesofindia.indiatimes.com/travel/about-usTimesTravelInformation about the travel vertical.
Authors & Editors Directoryhttps://timesofindia.indiatimes.com/travel/authors#editorsTimesTravelTo contact specific travel editors directly.
Times Content (Syndication) Contacthttps://timescontent.timesofindia.com/contactusTimes Syndication ServiceFor content licensing and syndication queries.
TOI Mastery Contacthttps://toievents.indiatimes.com/contact_usTOI MasteryContact for events and educational programs.
Main TOI Websitehttps://timesofindia.indiatimes.comThe Times of IndiaPrimary news portal.
Privacy Policyhttps://timesofindia.indiatimes.com/privacy-policy/cookiepolicy/86934312.cmsTimes GroupPrivacy and cookie policy document.
Travel Sitemaphttps://timesofindia.indiatimes.com/travel/sitemap.cmsTimesTravelSitemap for travel section.
Travel Advertisehttps://timesofindia.indiatimes.com/travel/advertise-with-usTimesTravelAdvertising within the travel vertical.
Times Passion Trailshttp://timespassiontrails.comTIMES PASSION TRAILSSeparate travel experiences brand.
GO USA Portalhttps://timesofindia.indiatimes.com/gousaGO USADedicated USA-focused content portal.

REGIONAL & PHYSICAL OFFICES

LocationFull AddressPhoneVisiting Info
Editorial Office (Noida)Times Center, FC-6, 1st Floor, Film City, Sector 16 A, Noida – 201301, Uttar Pradesh, India.+91-120-6776999Primary editorial headquarters.
Corporate Office (Gurgaon)Times Internet Ltd., Ecstasy IT Park Plot 391, Udyog Vihar, Phase 3 (Opp. Trident Hotel), Gurgaon, Haryana-122016, India.+91-124-4518550Corporate and grievance officer location.
Times House (Delhi)7, Bahadur Shah Zafar Marg, New Delhi – 110 002, India.011-23302000Historic head office, likely senior management.
Times Annexe (Delhi – Syndication)The Times of India, Times Annexe, 1st Floor, 9-10, Bahadurshah Zafar Marg, New Delhi – 110002, India.+91-11-49378588Times Syndication Service office.
Mumbai OfficeDr. Dadabhoy Naoroji Road, Mumbai 400 001, India.022-66353636Fax: 022-22731379 , 22731164. Western zone office.

SISTER BRANDS / GROUP ENTITIES

Note: Times Internet Limited is the digital arm of the Times Group, which houses multiple brands.

BrandTypeWebsiteSupport MethodShared or Separate
TimesTravelContent Vertical (Travel)https://timesofindia.indiatimes.com/travelShared TOI contacts (+91-120-6776999) & dedicated web forms.Shared Editorial, Dedicated Portal
Times Passion TrailsExperiential Travelhttp://timespassiontrails.comNot specified in data. Likely separate.Likely Separate
TOI MasteryEvents & Workshopshttps://toievents.indiatimes.comEmail: contactus@toimastery.com. Separate contact.Separate
Times Syndication ServiceContent Licensinghttps://timescontent.timesofindia.comPhone: +91-11-49378588. Dedicated.Separate
GO USANiche Content Portalhttps://timesofindia.indiatimes.com/gousaNo dedicated contact found. Uses main TOI infrastructure.Shared Support

PLATFORMS & PRODUCTS WITH THEIR OWN SUPPORT

Product/PlatformPortalSupport ContactNotes
E-paper / Digital NewspaperNot explicitly listed, likely via main site or subscription portal.Toll-Free: 1800 121 0005Access issues handled by subscription team.
Subscription Management Portalhttps://subscribe.timesofindia.comToll-Free: 1800 121 0005Self-service for subscribers.
TimesTravel Portalhttps://timesofindia.indiatimes.com/travelWeb Contact FormFor travel content, not booking support.
TOI Mobile AppsNot specified in data.General Support: 0124-418 7000 or tss@timesofindia.comTechnical support for apps.
Times Syndication Portalhttps://timescontent.timesofindia.com+91-11-49378588B2B service for content buyers.

FORMS & ACCESS CHANNELS

Form TypeLinkWho Should Use It
Travel Vertical Contact Formhttps://timesofindia.indiatimes.com/travel/contact-usReaders with travel content feedback or queries.
Subscription Contact Formhttps://subscribe.timesofindia.com/contact-usSubscribers with delivery, billing, or account issues.
TOI Mastery Contact Formhttps://toievents.indiatimes.com/contact_usIndividuals interested in or attending TOI events/workshops.
Syndication Service Contact Pagehttps://timescontent.timesofindia.com/contactusMedia houses, publishers seeking content licensing.
Advertise on Travel Pagehttps://timesofindia.indiatimes.com/travel/advertise-with-usAdvertisers wanting to place ads in the travel section.
Editor Directory (Travel)https://timesofindia.indiatimes.com/travel/authors#editorsUsers who need to contact a specific travel editor directly.

POLICIES & USER RIGHTS

DocumentPurposeOfficial Link
Privacy & Cookie PolicyDetails data collection, usage, cookies, and user rights.https://timesofindia.indiatimes.com/privacy-policy/cookiepolicy/86934312.cms
Editorial PolicyNot explicitly found in extracted data.To be sourced from main TOI website footer.
Corrections & ClarificationsNot explicitly found in extracted data.To be sourced from main TOI website.
Terms of UseNot explicitly found in extracted data.Typically linked near Privacy Policy on website.

ESCALATION LADDER

LevelAuthorityContactWhen to Use
Level 1Customer Support / Subscription DeskToll-Free: 1800 121 0005 or 0124-418 7000For routine subscription, delivery, and general queries.
Level 2Department-Specific Heads (Editorial, Tech)Editorial: +91-120-6776999; Tech/Email: tss@timesofindia.comWhen frontline support cannot resolve issue.
Level 3Grievance Officer (Formal Complaint)Email: grievance[dot]toi[at]timesinternet[dot]inFor unresolved complaints, privacy breaches, data issues.
Level 4Corporate Office / ManagementPhone: 0124-451 8550; Address: Gurgaon Corporate OfficeIf grievance officer does not respond satisfactorily.
Level 5Regulatory Authority (External)Press Council of India / Consumer CourtsAs per Indian law, if company fails to address grievance.

SECURITY & FRAUD AWARENESS

RiskOfficial Verification MethodRed Flags
Fake Subscription CallsOnly official Toll-Free number is 1800 121 0005. Verify by calling back on this official number.Callers asking for OTPs, credit card details, or payments to personal accounts.
Phishing EmailsOfficial emails end with @timesgroup.com, @timesofindia.com, @timesinternet.in.Emails from generic IDs (Gmail, Yahoo) claiming to be TOI, with urgent links to click.
Impersonation on Social MediaOfficial handles: X (@timesofindia, @TOIIndiaNews), Facebook (Times of India).Accounts asking for money, personal details, or offering jobs in direct messages.
Fake RecruitmentAll careers are listed on official Times Group websites. No job offers via WhatsApp/SMS.Unsolicited job offers, requests for processing fees.

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