GROUP & BRAND STRUCTURE
| Group Level | Brand / Entity | Type | Primary Support Contact | Support Type (Dedicated / Shared) |
|---|---|---|---|---|
| Group | Indian Express Group | Newspaper Publishing Group | 022-6744 0000 (Corporate) | Shared |
| Primary Brand | The Indian Express | English-language daily newspaper | 0120-665 1500 (Noida) | Dedicated |
| Sister Brand | Financial Express | English financial newspaper | Not specified in source | Not specified in source |
| Sister Brand | Jansatta | Hindi newspaper | Not specified in source | Not specified in source |
| Sister Brand | Loksatta | Marathi newspaper | Not specified in source | Not specified in source |
| Sister Brand | The New Indian Express | English-language daily newspaper | 044-2345 7601-08 Extn: 525 (Chennai) | Dedicated |
| Language Variant | Tamil Indian Express | Tamil news website | Not specified in source | Shared (Group) |
| Language Variant | Bangla Indian Express | Bengali news website | Not specified in source | Shared (Group) |
| Language Variant | Malayalam Indian Express | Malayalam news website | Not specified in source | Shared (Group) |
| Language Variant | Gujarati Indian Express | Gujarati news website | Not specified in source | Shared (Group) |
| Service | Fact Check (Lighthouse Journalism) | Fact-checking service | Not specified in source | Not specified in source |
| Service | IE Education | Education portal | education@indianexpress.com | Dedicated |
| Service | Event Xpress | Events | +91 11 23351144 | Dedicated |
| Service | Express Books | Books | Not specified in source | Not specified in source |
| Service | Citizen Relief | Relief fund | Not specified in source | Not specified in source |
IMMEDIATE CONTACT CHANNELS
| Contact Type | Details | Availability | Use For |
|---|---|---|---|
| Toll-Free Number | 0120 655 1500 | Not specified in source | Subscription related or any other queries |
| Support Number (Noida) | 0120-665 1500 | Not specified in source | For Support, Noida |
| Support Number (Lucknow) | 0522-2391 434 | Not specified in source | For Contact Support, Lucknow |
| Corporate Office Phone | 022-6744 0000 | Not specified in source | General corporate contact |
| Feedback Email | feedback@indianexpress.com | Not specified in source | Content related feedback |
| Advertising Email | onlinesales@indianexpress.com | Not specified in source | Advertising and brand integration opportunities |
| Editorial Email (Event Xpress) | Not specified in source | Not specified in source | For Editorial Queries (Event Xpress) |
| Education General Email | education@indianexpress.com | Not specified in source | General Info/Sales Enquiries (IE Education) |
| Education Listing Email | chitwan.sharma@indianexpress.com | Not specified in source | Addition/Updation of a College Listing (IE Education) |
| Education Grievance Email | Not specified in source | Not specified in source | Grievance (IE Education) |
| Alternate Feedback Email | feedback@expressindia.com | Not specified in source | Role not specified in source |
| Social Media – Instagram | @indianexpress | Not specified in source | News, updates |
| Social Media – Facebook | Indian Express (Noida) | Not specified in source | News, updates |
| Social Media – X (Twitter) | @IndianExpress | Not specified in source | News, updates |
| Social Media – LinkedIn | The Indian Express | Not specified in source | Corporate news, jobs |
| Social Media – YouTube | The Indian Express | Not specified in source | News videos |
| Social Media – Telegram | t.me/indianexpress | Not specified in source | News updates |
| Working Hours (General) | Monday: 9:30 am – 6:00 pm, Tuesday: 9:30 am – 6:00 pm | As per one source | Contacting offices |
| Working Hours (Alternate) | Monday: 9:30 am – 6:30 pm | As per another source | Contacting offices |
IVR MENU STRUCTURE
| IVR Option | Purpose | Direct Alternative |
|---|---|---|
| Not specified in source | Not specified in source | Not specified in source |
DEPARTMENT CONTACT MATRIX
| Department | Purpose | Primary Contact | Secondary | Notes |
|---|---|---|---|---|
| Corporate / Registered Office | General corporate contact | 022-6744 0000 | Seventh Floor, Mafatlal Centre, Ramnath Goenka Marg, Nariman Point, Mumbai-400 021 | The Indian Express [P] Ltd |
| Advertising (Digital) | Online advertising and brand integration | onlinesales@indianexpress.com | Not specified in source | For one of India’s largest digital news publishing group |
| Editorial (Event Xpress) | Editorial queries for Event Xpress | Phone: +91 11 23351144 | Fax: +91 11 23351143 | Prabhu Chawla, CEO, Event Xpress & Editorial Director, The New Indian Express Group |
| Education Portal | General info and sales for IE Education | education@indianexpress.com | Not specified in source | IE Education |
| Education Portal Listings | Adding/updating college listings on IE Education | chitwan.sharma@indianexpress.com | Not specified in source | IE Education |
| Sales (North Region – Delhi) | Sales leadership contact | 011 23465543 (Direct Line) | 9313131303 (Mobile) | Vice President, Email ID not specified in source |
| Sales (North Region – Chandigarh) | Sales contact | 0172 4635964 (Direct Line) | 8558873939 (Mobile) | Assistant Vice President, Email ID not specified in source |
| Sales (North Region – Lucknow) | Sales contact | 0522 2391422 (Direct Line) | 99839016591 (Mobile) | Deputy General Manager, Email ID not specified in source |
| Sales (North Region – Jaipur) | Sales contact | 0141 2369595 (Direct Line) | 9829063980 (Mobile) | Deputy General Manager, Email ID not specified in source |
| Sales (North Region – Bhopal) | Sales contact | 0755 2661977 (Direct Line) | 9826024597 (Mobile) | Deputy General Manager, Email ID not specified in source |
| Sales (North Region – Patna) | Sales contact | 0612 2203838 (Direct Line) | 9430933966 (Mobile) | Assistant Manager, Email ID not specified in source |
| Sales (North Region – Jammu) | Sales contact | 0191 2454366 (Direct Line) | 9469372157 (Mobile) | Manager, Email ID not specified in source |
| Sales (North Region – Srinagar) | Sales contact | 0194 2452661 (Direct Line) | 9419751827 (Mobile) | Manager, Email ID not specified in source |
| Sales (North Region – Dehradun) | Sales contact | 0135 2710874 (Direct Line) | 9456346199 (Mobile) | Assistant Manager, Email ID not specified in source |
| Sales (West Region – Mumbai) | Sales leadership contact | 022 67440335 (Direct Line) | 9326726121 (Mobile) | Vice President, Thomas Zachariah |
| Sales (West Region – Pune) | Sales contact | 020 67241155 (Direct Line) | 9881256060 (Mobile) | General Manager, Email ID not specified in source |
| Sales (West Region – Aurangabad) | Sales contact | 0240 2346303 (Direct Line) | 9922400978 (Mobile) | Manager, Email ID not specified in source |
| Sales (West Region – Nagpur) | Sales contact | 0712 2706987 (Direct Line) | 9881000688 (Mobile) | General Manager, Email ID not specified in source |
| Sales (West Region – Ahmedabad) | Sales contact | 079 26872487 (Direct Line) | 9824024882 (Mobile) | General Manager, Email ID not specified in source |
| Sales (West Region – Vadodara) | Sales contact | 0265 2352591 (Direct Line) | 9825069554 (Mobile) | Chief Manager, Email ID not specified in source |
| Sales (West Region – Surat) | Sales contact | 0261 2470374 (Direct Line) | 9825377848 (Mobile) | Chief Manager, Email ID not specified in source |
| Sales (East Region – Kolkata) | Sales contact | 033 66043800 (Direct Line) | 9874496060 (Mobile) | General Manager, Email ID not specified in source |
| Sales (East Region – Guwahati) | Sales contact | 0361 2546066 (Direct Line) | 9864043093 (Mobile) | Chief Manager, Email ID not specified in source |
| Sales (South Region – Hyderabad) | Sales contact | 040 23418677 (Direct Line) | 9849623994 (Mobile) | Deputy General Manager, Email ID not specified in source |
| Sales (South Region – Bangalore) | Sales contact | 080 4968 1102 (Direct Line) | 9845271081 (Mobile) | Deputy General Manager, Email ID not specified in source |
| Sales (South Region – Chennai) | Sales contact | 044 4228 5535 (Direct Line) | 9176640779 (Mobile) | General Manager, Email ID not specified in source |
| Sales (South Region – Kochi) | Sales contact | 0484 2343253 (Direct Line) | 9895383608 (Mobile) | Manager, Email ID not specified in source |
| Sales (South Region – Coimbatore) | Sales contact | 0422 2230734 (Direct Line) | 8098866700 (Mobile) | Manager, Email ID not specified in source |
| Online / New Media (Pan India) | Business Head contact | 011 23465503 (Direct Line) | 9811961196 (Mobile) | Business Head -New Media, Email IDs for team members provided in source |
REGIONAL & PHYSICAL OFFICES
| Location | Full Address | Phone | Notes |
|---|---|---|---|
| Registered & Corporate Office (Mumbai) | Seventh Floor, Mafatlal Centre, Ramnath Goenka Marg, Nariman Point, Mumbai-400 021 | 022-6744 0000 | The Indian Express [P] Ltd |
| Noida (Headquarters) | Express Building, B-1/B, Sector-10, Noida – 201 301, UP | +91-120-6651500 | |
| Delhi (ITO) | Express Building- 09 & 10, Near Metro Station Gate Number- 04, Bahadur Shah Zafar Marg, ITO, Delhi-110002 | Not specified in source | |
| Bhubaneshwar | Plot No.A-326, Sahid Nagar, 1st Floor, Bhubaneswar – 751 107 | 0674 2547467 | |
| Guwahati | Dr. S K Bhuyan Road, 23, Dighali Pukhuri ( East), Guwahati – 781 001 | 0361 2546066 | |
| Kolkata | NH6, Mouza – Prasastha & Ankurhati, P.S. – Domjur. P.O. – Salap Dist, Howrah – 711 409 | 033 66043800 | |
| Patna | Bihar Entrepreneurs Association, Ram Swarup Path, Beside officer’s hostel, Opposite Bihar Museum, Bailey Road, Patna – 800 001 | Not specified in source | |
| Amritsar | SCO- 114-B, Ranjit Avenue, Opp. Improvement Trust Office. Amritsar – 143 001 | 0183 5011580, 0183 5011511 | |
| Bathinda | Suraj Mukhi Market , First Floor, The Mall, Bathinda -151 001 | 0164 2235500, 0164 2235500 | |
| Bhopal | Flat No.102, First Floor, Inner Court Apartment, GTB Complex, New Market, Bhopal – 462 001 | +91-755-2661988 | |
| Chandigarh | Plot No. C-5, Institutional Area, Sector-6, Panchkula – 134 109 | 0172 5024444, 0172 5024400 | Fax Scheduling: 0172-5024426; Express Archive: 0172-5024400 Extn: 200 |
| Dehradun | 5, Subhash Road, Opposite Uttarakhand Secretariat, Dehradun – 248 001 | Not specified in source | |
| Jaipur | D – 54, Ground Floor, Residential Road, Sardar Patel Marg, C- Scheme, Jaipur – 302 001 | 0141 4043970 | Fax: +91-141-2744825 |
| Jalandhar | 12, Param Market, Civil Lines, Opposite SBI main Branch, Jalandhar – 144 001 | 0181 5001514, 0181 5001512 | |
| Lucknow | 1/8, Vivek Khand, Gomti Nagar, Lucknow – 226 010 | 0522 2391434, 0522 2397058 | |
| Ludhiana | SCF-12-C, Second Floor, SIVIA Complex, Main Market, Sarabha Nagar, Ludhiana -141 001 | 0161 5043626 /30 | |
| Meerut | 3rd Floor, Dr. Bhopal Singh Market, Above Bank of Baroda, Begum Bagh, Merrut – 250001, Uttar Pradesh | 0121 2663803, 0121 4003360 | |
| Patiala | SCF- 48, First Floor, Patiala – 147001, Punjab (Leela Bhawan Market) | 0175 5003166, 0175 5012166 | |
| Shimla | Nandlal Verma Shopping Complex, The Mall, Shimla – 177 001 | 0177 2658500, 0177 2650204 | |
| Srinagar | M. S. Shopping Mall , Second floor, Residency Road, Srinagar – 190 001 | 0194 2452661, 01942451228 | |
| Jammu | 23 A/C 2nd Floor, Gandhi Nagar, Jammu – 180 004 | 0191 2457624, 0191 2454366 | |
| Ahmedabad | 3rd Floor, 3-B Sambhav House, Judges Bunglow Road, Bodakdev, Ahmedabad – 380 015 | 079 26872481/ 82/ 83 | |
| Ahmednagar | Office No. 166, Ambar Plaza, Station Road, Ahmednagar – 414 001 | 0241 2451544 / 2451907 | |
| Kolhapur | Third Floor, Empire Tower, Dasara Chowk, Kolhapur – 416 002 | 0231 2644993 / 2644994 | |
| Aurangabad | Office No. 103, First Floor, Gomtesh Market, New Gulmandi Road, Aurangabad – 431 001 | 0240 – 2346303 / 2348303 | |
| Mahape (Navi Mumbai) | Plot No. EL 208, TTC Industrial Area, Mahape, Navi Mumbai – 400 701 | 022 27671825, 022 27625800 | |
| Nagpur | Plot No 38, 201 AdisunTrade Centre First Floor, Daga Layout, Ambazari Nagpur – 440 033 | 0712 2236987 | |
| Nasik | Stadium Complex, Bld No.6, M.G. Road, Nasik – 422 001 (Nashik – 422001, Maharshtra) | 0253 2310444 | |
| Pune | Express House, Plot No. 1205/2/6, Shirole Road, Shivaji Nagar, Pune – 411 004 | 020 67241000 | |
| Rajkot | 216 Dhanrajni Building, Dr. Yagnik Road, Rajkot – 360 001 | 0281 2481156 / 57 | |
| Surat | “Athwa Arcde” M-11, Mezzanine Floor, Athwagate, Surat – 395 001 | 0261 2470374 | |
| Gandhinagar | 306, Akhbar Bhavan, Sector-11, Nr. Hotel Haveli, Gandhinagar – 382 009 | 079 23247702 | |
| Raipur | Sanjay Nagar, Jhanda Chowk, Near Mahamaya Clothes Store, Post Office – Tikrapara, Raipur, Chhatishgarh- 492 001 | Not specified in source | |
| Thane | Kusumanjali Building, Second Floor, Above Cosmos Bank, Gokhale Road, Naupada, Thane (West) – 400601, Maharshtra | +91-22-25303754 (P) | Fax: +91-22-25452942 |
| Vadodara(Baroda) | 804 Dwarkesh Complex, RC Dutt Road,Alkapuri, Vadodara – 380 007 | 0265 2352851/52/53 | |
| Bangalore | Unit No. 207 & 208, Midford House, Second Floor, No. 1, Midford Garden, Off MG Road, Bengaluru-560 001 | 080- 4968 1111 | |
| Chennai | Unit No. 1C, First Floor, New No. 36/47, Eldorado Building, Nungambakkam High Road, Chennai-600 034. | 044-6679 1000 | |
| Coimbatore | The Indian Express Limited, Dharmasastha Tower, No.205-B, II Floor, Vivekananda Road, Opp Rajarathinam Hospital, Ram Nagar, Coimbatore – 641 009 | 0422 2230734 | |
| Hyderabad | 8-2-293/82/A/701-II, #401, Fourth Floor, Malik Solitaire, Road No. 36, Jubilee Hills, Hyderabad-500 033. | 040-2341 8673 | |
| Kochi | Ground Floor, Sankoorikal Building, Kaloor – Kadavanthra Road, Kaloor, Kochi – 682 017 | 484 2343253 / 2343269/2343328 | |
| Trivandrum | 5th Floor, Karimpanal – Statue Avenue, G.H Road, Statue, M.G. Road, Thiruvananthapuram – 695 001 | Not specified in source | |
| Express Gardens (Chennai – The New Indian Express) | Express Gardens, 29, Second Main Road, Ambattur Industrial Estate, Chennai-600 058 Tamil Nadu | 044-2345 7601-08 Extn: 525 | The New Indian Express office |
ALL OFFICIAL SUPPORT LINKS
| Purpose | Link | Brand/Service | Notes |
|---|---|---|---|
| Main Website | indianexpress.com/ | The Indian Express | |
| Contact Us Page | indianexpress.com/contact-us/ | The Indian Express | For advertising and feedback |
| Group Contact for Print | expressgroup.indianexpress.com/contact-us/ | Indian Express Group | For print newspapers & publications |
| Privacy Policy | indianexpress.com/privacy-policy/ | The Indian Express Group | |
| Feedback Page | indianexpress.com/feedback/ | The Indian Express | Link inferred from footer |
| CSR Page | indianexpress.com/corporate-social-responsibility.html | The Indian Express Group | Link inferred from footer |
| Advertise With Us | indianexpress.com/advertise.html | The Indian Express Group | Link inferred from footer |
| Current Openings (Careers) | indianexpress.com/openings.html | The Indian Express Group | Link inferred from footer |
| Leadership/Management | indianexpress.com/management.html | The Indian Express Group | Link inferred from footer |
| Express Books | indianexpress.com/express-books.html | Express Books | Link inferred from footer |
| Events/Awards | indianexpress.com/awards.html | The Indian Express Group | Link inferred from footer |
| Citizen Relief Fund | indianexpress.com/citizen-relief-fund.html | Citizen Relief | Link inferred from footer |
| BPD | indianexpress.com/bpd.html | The Indian Express Group | Link inferred from footer, purpose not specified |
| ePaper | indianexpress.com/epaper.html | The Indian Express | Link inferred from footer |
| Our Brands | indianexpress.com/our-brands.html | Indian Express Group | Link inferred from footer |
| Fact Check | www.lighthousejournalism.com/ | Fact Check (Lighthouse Journalism) | |
| Tamil Edition | tamil.indianexpress.com/ | Tamil Indian Express | |
| Bengali Edition | bengali.indianexpress.com/ | Bangla Indian Express | |
| Malayalam Edition | malayalam.indianexpress.com/ | Malayalam Indian Express | |
| Gujarati Edition | gujarati.indianexpress.com/ | Gujarati Indian Express | |
| Financial Express | www.financialexpress.com/ | Financial Express | |
| Jansatta | www.jansatta.com/ | Jansatta | |
| Loksatta | www.loksatta.com/ | Loksatta | |
| Helpline News | indianexpress.com/about/helpline/ | The Indian Express | News updates section |
| Social Media News | indianexpress.com/about/social-media/ | The Indian Express | News updates section |
| RNG Awards | indianexpress.com/rngf/ | Ramnath Goenka Awards | |
| Green Indian Express Contact | green.indianexpress.com/contact-us/ | Earth Inherited (Green Section) | For content related feedback |
| IE Education Contact | education.indianexpress.com/contact-us/ | IE Education | |
| Team RED Contact PDF | expressgroup.indianexpress.com/Team-RED-contact-details.pdf | Indian Express Group | Sales contact details PDF |
| The New Indian Express Contact | www.newindianexpress.com/contact-us/ | The New Indian Express | |
| The New Indian Express Main | www.newindianexpress.com/ | The New Indian Express |
PLATFORMS & PRODUCTS SUPPORT
| Product/Platform | Portal | Support Contact | Notes |
|---|---|---|---|
| ePaper | indianexpress.com/epaper.html | Not specified in source | |
| Mobile App (Android) | Not specified in source | Not specified in source | Download link mentioned but not provided |
| Mobile App (iPhone) | Not specified in source | Not specified in source | Download link mentioned but not provided |
| Subscription Portal | Not specified in source | 0120 655 1500 (Toll-Free) | For subscription related queries |
| IE Education Portal | education.indianexpress.com/ | education@indianexpress.com | |
| Green Indian Express (Earth Inherited) | green.indianexpress.com/ | feedback@indianexpress.com | For content feedback |
FORMS & ACCESS CHANNELS
| Form Type | Link | Who Should Use |
|---|---|---|
| Contact Form (General) | indianexpress.com/contact-us/ | General inquiries, advertising |
| Contact Form (Print Publications) | expressgroup.indianexpress.com/contact-us/ | For print newspaper & publication queries |
| Contact Form (Green Indian Express) | green.indianexpress.com/contact-us/ | For content related feedback on Earth Inherited |
| Contact Form (IE Education) | education.indianexpress.com/contact-us/ | For education portal queries |
| Contact Form (The New Indian Express) | www.newindianexpress.com/contact-us/ | For The New Indian Express queries |
| Feedback Form | indianexpress.com/feedback/ | For general feedback |
| Career Application Form (Inferred) | indianexpress.com/openings.html | Job applicants |
POLICIES & USER RIGHTS
| Policy | Purpose | Official Link |
|---|---|---|
| Privacy Policy | Describes privacy practices | indianexpress.com/privacy-policy/ |
| Terms of Use | Not specified in source | Not specified in source |
| Editorial Policy | Not specified in source | Not specified in source |
| Grievance Policy | Not specified in source | Not specified in source |
| Refund/Cancellation Policy | Not specified in source | Not specified in source |
ESCALATION LADDER
| Level | Authority | Contact | When to Use |
|---|---|---|---|
| Level 1 | Customer Care / Support | 0120-665 1500 (Noida) / 0120 655 1500 (Toll-Free) | Initial subscription or general queries |
| Level 2 | Department Head (Sales/Advertising) | Relevant regional sales contact from Department Matrix | Sales or advertising issues |
| Level 3 | Corporate Office | 022-6744 0000 / Mumbai Corporate Address | Unresolved issues, corporate matters |
| Level 4 | Grievance Officer | Not specified in source | Not specified in source |
| Level 5 | Regulatory Body | Not specified in source | Not specified in source |
SECURITY & FRAUD AWARENESS
| Risk | Official Verification | Red Flags |
|---|---|---|
| Legal Document Service | feedback@indianexpress.com is NOT for legal documents. | Any attempt to serve legal documents to feedback email. |
| Impersonation / Scams | Verify contacts via official website https://indianexpress.com/ | Unsolicited calls/emails asking for payment or personal details. |
| Data Privacy | Refer to official Privacy Policy at https://indianexpress.com/privacy-policy/ | Requests for sensitive information via unverified channels. |
| Data Privacy | Refer to official Privacy Policy at https://indianexpress.com/privacy-policy/ | Requests for sensitive information via unverified channels. |
| Social Media Impersonation | Official accounts: @indianexpress (Instagram), @IndianExpress (X), Indian Express (Facebook) | Fake accounts asking for money or personal information. |
Customer Care Phone Number 
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