Customer Care Phone Number

Customer Care Contact Details

Label	Information
Primary Customer Care Number	14555 (24×7 Toll-Free – Ayushman Bharat PM-JAY National Helpline)
Secondary / Regional Numbers	1800 1800 4444 (Uttar Pradesh Helpline)
Toll-Free Numbers	14555, 1800 1800 4444, 1800 11 1565
WhatsApp (if available)	Not officially specified
Email Support	ayushmanbharat.csc@gmail.com
Technical Support Email	ayushmanbharat.csc@gmail.com
Grievance Email	Via official grievance portal (link below)
Head Office Address	National Health Authority (NHA), New Delhi, India
Regional Office Address	State Health Agency – Ayushman Bharat Uttar Pradesh, Lucknow, Uttar Pradesh
Working Hours	Helpline available 24×7×365
IVR / Menu Guidance	Select language → Eligibility check → Ayushman Card help → Hospital search → Complaint registration

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Official Support & Help Links

Purpose	Official Link
Main Website	https://ayushmanup.in
Help Center / Support Portal	https://support.pmjay.gov.in
Login / Beneficiary Portal	https://beneficiary.nha.gov.in
Complaint / Grievance Portal	https://grievance.abdm.gov.in
Service Request Page	https://support.pmjay.gov.in
Hospital / Branch / Dealer Locator	https://hospitals.pmjay.gov.in/Search/empnlWorkFlow.htm?actionFlag=ViewRegisteredHosptlsNew
Mobile App Download	Ayushman App (via official portal)
Technical Support Portal	https://support.pmjay.gov.in

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Verified Social Media Accounts

Platform	Official Handle / Link	Purpose
Facebook	Ayushman Bharat Uttar Pradesh (Official Page)	Updates / Scheme Awareness
Instagram	@ayushmanupofficial	Announcements / Beneficiary Info
X (Twitter)	@AyushmanNHA	Alerts / National Updates
YouTube	Ministry of Health & Family Welfare	Tutorials / Scheme Videos
LinkedIn	National Health Authority (NHA)	Official Notices

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Common Customer Problems & Direct Solutions

Problem	Direct Solution Steps
Eligibility / Account Issue	Call 14555 → Provide Aadhaar/Ration details → Verify eligibility
Payment / Billing Issue	Confirm hospital is empanelled → Contact helpline → Raise complaint on portal
Card / ID / Registration Problem	Use Beneficiary Portal → Complete e-KYC → Download Ayushman Card
Service Not Working	Contact hospital Ayushman help desk → Call helpline → Escalate online
Complaint / Grievance Filing	Visit grievance portal → Enter beneficiary ID → Submit complaint
Finding Branch / Hospital / Center	Use hospital locator link → Search by district/state

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Escalation & Grievance Process

Level	How to Escalate
Level 1 – Customer Care	Call 14555 or 1800 1800 4444
Level 2 – Email Support	Send issue details to ayushmanbharat.csc@gmail.com
Level 3 – Grievance Portal	File complaint at https://grievance.abdm.gov.in
Level 4 – Nodal / Regulatory Authority	Contact State Health Agency UP or National Health Authority

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Scam & Safety Warnings

Risk	How to Stay Safe
Fake Customer Care Numbers	Use only numbers listed on official websites
Fraud Calls / OTP Scams	Never share OTP, Aadhaar, or bank details on calls
Fake Emails / Websites	Check domain ends with .gov.in or official scheme site
Unauthorized Agents	Use CSC centers or official hospitals only

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Practical Customer Support Tips

Tip No.	Advice
1	Call early morning or late evening for shorter wait times
2	Keep Aadhaar, ration card, and mobile number ready
3	Use email for document-based or non-urgent complaints
4	Note complaint ID for faster follow-up

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Frequently Asked Questions (FAQ)

Question	Answer
How do I contact the customer care department?	Call 14555 or 1800 1800 4444 for Ayushman Bharat UP support
What is the official toll-free number?	14555 (National Helpline)
How do I file a complaint?	Use the grievance portal or call helpline to register complaint
How can I check my status / eligibility?	Visit beneficiary portal or call helpline for verification
How long does resolution take?	Typically 3–7 working days depending on issue type