Customer Care Phone Number

Based on the provided form, here is a focused guide to help candidates and parents complete the School Exams Health Form for requesting special arrangements for Cambridge or Edexcel exams with the British Council in Kuwait.

This form is a generic cover sheet for submitting medical evidence. Its completion is critical but must be followed by the submission of detailed medical documentation.

🏁 Step 1: Immediate Action Items & Core Principle

Core Principle: This form does not replace official medical evidence. It is the cover page that accompanies your doctor’s detailed report. The application will be rejected without the correct supporting documents.

Before you fill out the form, you must:

1. Identify Your Exam Board: Know whether you are taking Cambridge (CIE) or Edexcel (Pearson) exams. The approval process and specific evidence criteria are managed by different boards.
2. Contact British Council Customer Service: Call +965 2205 2300 or visit the office to:
   • Confirm the current deadline for special arrangements requests (this is not on the form).
   • Obtain any board-specific supplementary forms that may be required alongside this health form.
   • Clarify the exact process for your specific exam session.

✅ Step 2: Form Completion Checklist

Fill out the form in BLOCK CAPITAL LETTERS. Ensure every field is accurate, as errors will delay processing.

Section	What to Do	Key Details & Tips
1. Exam Board	Tick one box only: Cambridge or Edexcel.	Selecting the wrong board will send your application to the wrong place.
2. Personal Details	Write your name as it appears on your official ID. Enter Date of Birth (DD/MM/YYYY), tick Gender and ID Type, and provide the ID’s expiry date and number.	You must attach clear photocopies of BOTH your valid Passport AND your valid Kuwaiti Civil ID.
3. Contact Details	Provide a mobile number you always answer and a personal email address you check daily.	The British Council will use this for urgent communications about your application and exam logistics.
4. Special Needs Description	Concisely state the specific arrangements you need. Example: “Requesting 25% extra time and use of a word processor due to dyslexia.”	Be clear and direct. This box summarizes the request that your medical evidence will justify in detail.
5. Declaration	Sign and date the form. Do this only when you are ready to submit the complete package.	By signing, you confirm the information is true and understand that approval is granted by the exam board (CIE/Edexcel), not the British Council.

⚠️ Step 3: The Critical Component: Your Medical Evidence

This is the most important part of your application. The health form is just a cover sheet; the medical evidence makes your case.

Your doctor’s report MUST be:

• Original & On Letterhead: An original document on the doctor’s/official clinic’s letterhead.
• In English: Fully legible and in English. Official translations must be provided if original documents are in Arabic.
• Detailed: Include the doctor’s full name, qualifications, and signature.
• Diagnosis-Specific: Provide a clear statement of the disability or medical condition (e.g., “Diagnosed with Dyslexia,” “Visual impairment requiring large print”).
• Justified: Explicitly link the diagnosis to the specific special arrangement requested (e.g., “This condition impacts reading speed, justifying the need for extra time”).
• Current: Dated according to the exam board’s recency rules (often within the last two years).

📤 Step 4: Submission & Process

1. Compile Your Package: Staple together:
   • The completed School Exams Health Form.
   • The original, detailed medical evidence.
   • Photocopies of your Passport and Civil ID.
2. Submit in Person: Take your package to the British Council Kuwait office:
   • Address: Building 2, Essa Abdullah Bahman Street, Block 2, Mansouriya.
   • Hours: Sunday-Thursday: 9:00-20:00 (Tuesdays: 9:00-13:00 & 15:30-20:00).
3. The Review Process: The British Council will forward your application to the relevant exam board (Cambridge or Edexcel) for final approval. You will be notified of the outcome.

❓ Key Questions Answered (FAQ)

Q: What’s the difference between this form and the specific CIE or Edexcel health forms?
A: This is a generic cover sheet. For complex needs, the exam boards (especially Cambridge) often have their own more detailed health forms. Always contact customer service first to confirm which exact forms you need.

Q: What is the deadline to submit this form?
A: The form does not state a deadline. You must contact the British Council immediately to get the deadline for your specific exam session. Deadlines are usually many weeks before the exams and are strict.

Q: Who makes the final decision?
A: The final approval authority is the exam board (Cambridge International Examinations or Pearson Edexcel). The British Council administers the process but does not decide.

Q: My needs are temporary (e.g., a broken arm). Can I use this form?
A: Yes, but you must still provide medical evidence (e.g., a hospital report). Contact the British Council as soon as the injury occurs, as late requests may be processed under “special consideration” rules instead.

Need to talk to someone? For any questions about the process, deadlines, or required documents, your first point of contact should always be:
British Council Kuwait Customer Service
Phone: +965 2205 2300
Email: info@kw.britishcouncil.org