The Complete Guide to PAFN Kuwait: Contact Information, Services, and Customer Care

Executive Summary: Your Direct Link to PAFN Kuwait

The Public Authority for Food and Nutrition (PAFN) in Kuwait is the central regulatory body overseeing food safety, imports, and public nutrition. For businesses, importers, and individuals navigating food regulations, knowing the correct, official contact channels is crucial. This guide provides the verified, official contact details, explains key services, and offers actionable steps to resolve your queries efficiently with PAFN’s customer care department.

Official PAFN Contact Information: Phone, Email, and Address

The most critical information is often the hardest to find. Below are the official and verified contact points for PAFN, extracted directly from their government websites (pafn.gov.kw and raqeb.pafn.gov.kw).

Headquarters & Main Contact Details

Contact Method	Details	Purpose / Hours
Official Address	Sabah Al-Salem, Block 2, Street 207, Building 82, Al-Masila Complex.	Physical location for official visits or correspondence.
Main Phone Number	+965 25530601	General inquiries and official communication.
Public Hotline	1807770	For general public inquiries and support.
General Email	info@pafn.gov.kw	For official correspondence and general questions.
Working Hours	Sunday to Thursday, 7:15 AM to 2:15 PM.	Standard operating hours for all channels.

Raqeb Platform & Technical Support Contacts

The Raqeb platform (raqeb.pafn.gov.kw) is PAFN’s primary e-services portal for registrations and clearance requests. Use these dedicated channels for platform-specific issues.

Contact Method	Details	Specific Purpose
Raqeb Support Email	raqeb@pafn.gov.kw	Queries related to the Raqeb platform operations.
Technical Support Email	raqeb.support@pafn.gov.kw	For technical issues on the Raqeb website/portal.
Account Registration (WhatsApp)	97533807	Assistance with creating and approving user profiles.
Technical Support (WhatsApp)	97687304	Help with login, errors, and technical functionality.

⚠️ Important Warning: Be cautious of scams. Only use the contact details listed above from official pafn.gov.kw domains. Do not trust phone numbers or email addresses provided on unofficial websites or social media pages.

Understanding PAFN’s Key E-Services and How to Access Them

A primary user pain point is navigating PAFN’s digital services. Here’s a breakdown of the main services and how to get started.

1. Profile Registration (The First Step)

Before using any service, you must register a profile on the Raqeb platform.

For Individuals: Register using your Kuwait Mobile ID and provide additional details like email and mobile number.
For Companies: Enter your Company Civil ID to auto-fetch details from the Ministry of Commerce & Industry (MOCI).
For Public Sector Organizations: Manually enter organization and authorized representative details.

Need Help? Contact the Account Registration WhatsApp: 97533807.

2. Primary E-Services

Once registered, you can access:

Shipment Clearance: Submit customs clearance requests for food imports.
Personal Requests: Clear food shipments for personal use (requires a Bayan Number, e.g., TDR/12345/KWI99).
Special Food Registration: Register specialized food products.
Product Registration: General food product registration service.
Code Violation Reporting: Report food safety violations anonymously or with your details.

3. Navigating Common Issues & Pain Points

Login Problems: Ensure you are using Kuwait Mobile ID correctly. For persistent issues, use the Technical Support WhatsApp: 97687304.
Account Approval Delays: Approval emails are sent to your registered email address. If delayed, confirm your email was validated during registration.
Inactivity Logouts: The Raqeb portal has a security feature that logs users out after 2 minutes of inactivity. Simply click to resume your session.

Step-by-Step: How to Get Your Issue Resolved by Customer Care

Follow this logical path to ensure your query reaches the right department quickly.

Identify Your Issue Type: Is it technical, registration-related, legal, or a general inquiry?
Choose the Correct Channel:
- Technical/Website Login Issues: Email raqeb.support@pafn.gov.kw or WhatsApp 97687304.
- Account Registration & Approval: WhatsApp 97533807.
- General Food Regulation Questions: Call the hotline 1807770 or email info@pafn.gov.kw.
- Official/ Legal Correspondence: Use the main phone 25530601 or write to info@pafn.gov.kw.
Prepare Your Details: Have your Civil ID, Company ID, Bayan/TDR Number, or Raqeb account information ready.
Contact During Working Hours: Remember the window is 7:15 AM – 2:15 PM, Sunday to Thursday.
Follow Up Politely: If you don’t receive a response, send a polite follow-up email after 2-3 business days.

PAFN on Social Media & Additional Resources

Official Instagram: @pafn_kw – Used for public awareness, announcements, and reports on food safety violations.
Official Facebook: Public Authority for Food and Nutrition (Sabah Al Salem) – Official updates and community engagement.
Official Website Hub: https://www.pafn.gov.kw – The central source for all news, dietary guidelines, and policy updates.

Practical Tip: While social media is great for awareness, do not use it for official customer service requests, personal data, or clearance issues. Always use the official emails and phone numbers for formal communication.

Frequently Asked Questions (FAQ)

Q1: What is the difference between info@pafn.gov.kw and raqeb@pafn.gov.kw?

Use info@pafn.gov.kw for general authority information, policies, and public health inquiries.
Use raqeb@pafn.gov.kw for specific issues related to the import platform, like shipment status or document uploads.

Q2: I’m locked out of my Raqeb account. What should I do?

This is a common technical issue. Contact the dedicated Technical Support via WhatsApp at 97687304 or email raqeb.support@pafn.gov.kw for the fastest resolution.

Q3: Can I walk into the PAFN office for help?

Yes, you can visit their headquarters at the Al-Masila Complex address. However, it is strongly recommended to call ahead (25530601) to confirm if your issue requires an in-person visit and to ensure you bring the correct documents.

Q4: How do I report a food safety violation or a suspicious food product?

Use the official “Code Violation Report Form” on the PAFN website. You can attach photos or files (PDF, JPG, PNG). All reports are treated confidentially.

Q5: Are the WhatsApp numbers for calls or messages only?

The provided numbers (97533807 & 97687304) are primarily for WhatsApp messaging support, which is efficient for sharing screenshots and documents. Voice calls may not be supported through this channel.

By using this guide, you ensure your interactions with PAFN’s customer care department are direct, efficient, and secure, saving you valuable time and effort.

Customer Care Phone Number