Stuck on a tricky level in Red Ball 4? Need help with a purchase or a technical bug? You’ve come to the right place. This is the definitive guide to contacting the official customer care department for Red Ball 4, directly from its developer, FDG Entertainment. We’ve compiled all official channels, common solutions, and key tips to ensure you get the help you need quickly and safely.
Official Red Ball 4 Customer Care Contact Details
For any issues, feedback, or inquiries, the developer provides two primary official contact methods. Always use these verified channels to avoid scams.
| Contact Method | Details | Best For |
|---|---|---|
| Support Email | support@fdg-entertainment.com | Technical issues, game progress, purchase/restoration problems, account queries. |
| Postal Address | FDG Entertainment GmbH & Co.KG Romanstr. 7-9 80639 München, Germany | Formal correspondence, legal matters, or sending physical items (rare for support). |
Developer: FDG Entertainment GmbH & Co.KG
Official Website: https://www.fdg-entertainment.com
How to Get Effective Support from the Customer Care Team
To ensure a fast and helpful response from the customer care department, follow these steps when you reach out:
- Use a Clear Subject Line: Include “Red Ball 4 Support” and a brief issue summary (e.g., “Red Ball 4: Purchase Not Restoring on iOS”).
- Provide Essential Details:
- Your gaming platform (Google Play, iOS App Store, Poki web).
- Device model (e.g., iPhone 14, Samsung Galaxy S23).
- A detailed description of the problem or question.
- Screenshots or screen recordings, if possible.
- Be Patient: Allow 2-3 business days for a response from the support team.
Common Issues & Step-by-Step Fixes (Before Contacting Support)
Many common problems have straightforward solutions. Try these before emailing the customer care department.
Issue 1: Game Progress Not Saving or Syncing
This is often related to Google Play Games or Apple Game Center.
- On Android/iOS: Ensure you are logged into the correct Google or Apple account in your device’s settings and that you have granted the game necessary permissions.
- Standard Fix: Log out of all accounts on the device, uninstall Red Ball 4, reboot your device, re-login to the correct account, then reinstall the game.
Issue 2: Game Crashes or Won’t Launch
- Step 1: Check your internet connection. While some modes work offline, certain features may require it.
- Step 2: Ensure your device’s operating system is updated.
- Step 3: Close all background apps and restart your device.
- Step 4: If the problem persists, clear the game’s cache (in device settings under “Apps”).
Issue 3: How to Unlock Special Content (e.g., Tomato Ball)
Exclusive content is often tied to official social media campaigns.
- Solution: Follow FDG Entertainment’s official social media pages (see below) for announcements, giveaways, and unlock instructions.
Official Social Media & Community Channels
While not direct customer care lines, these are the official channels for updates, news, and community engagement. Following these is the best way to avoid missing out on exclusive content.
- FDG Entertainment on X (Twitter): twitter.com/fdgentertainment – For major announcements and community interaction.
- FDG Entertainment on Facebook: facebook.com/fdgentertainment – For updates and shared fan content.
- Official Game Page: FDG Entertainment – Red Ball 4
- Official FAQ: FDG Entertainment Frequently Asked Questions
⚠️ Critical Warning: Avoid Scams & Unofficial Sites
When seeking help for Red Ball 4, your safety is paramount. Be aware of the following:
- No Direct In-Game Chat: The official customer care department does not operate through in-game chat or direct message features within the app.
- Beware of Fake “Support” Sites: Domains like
redball4.meorred-ball4.comare fan-made or game portal sites. They are NOT operated by FDG Entertainment. Do not submit personal information or payments on these sites. - Never Share Personal Info: Official support will never ask for your password, credit card number, or other sensitive data via email or social media.
- Only Download from Official Stores: Only get the game from the Google Play Store, iOS App Store, or the official web version on Poki. Third-party APK or IPA files can contain malware.
Frequently Asked Questions (FAQ)
What is Red Ball 4?
Red Ball 4 is a popular physics-based platformer game where you control a red ball through over 75 levels filled with puzzles, traps, and epic boss battles to save the world. It’s known for its charming style and challenging gameplay.
Is Red Ball 4 free to play?
Yes, the game is free to download and play on Google Play and iOS, typically supported by ads. There are usually in-app purchases to remove ads or unlock additional content.
How do I restore a purchased item (like ad removal)?
First, ensure you are logged into the same app store account used for the original purchase. If the purchase doesn’t restore automatically, use the official customer care email (support@fdg-entertainment.com) and provide your purchase receipt.
Does Red Ball 4 require an internet connection?
A connection is not required for core gameplay but is needed for initial download, restoring purchases, and accessing some features like cloud saves.
Where can I play Red Ball 4 online for free?
The official free web version is hosted on Poki.com. You can play directly in your browser without downloading.
Who develops Red Ball 4?
The game is developed and published by FDG Entertainment GmbH & Co.KG, a German mobile game developer. All official support comes directly from them.
In summary, the only reliable way to contact the Red Ball 4 customer care department is via the official email: support@fdg-entertainment.com. Always double-check you are using official channels, try the basic troubleshooting steps first, and beware of unofficial websites posing as support hubs. Enjoy rolling through your adventure!
Customer Care Phone Number 
Leave a comment