Customer Care Phone Number

Need to get your Escali scale repaired or replaced under warranty? Follow this simple guide to ensure your claim is processed quickly and efficiently.

Before You Begin: Gather Your Materials

You’ll need two things to start:

1. A Completed Claim Form: This document.
2. Valid Proof of Purchase: A receipt, credit card statement, or online payment confirmation (e.g., PayPal) showing the date and amount paid.

Important: Claims submitted without both items will not be processed.

Step 1: Fill Out the Claim Form

Complete all sections of the form clearly and accurately.

• Company: (If applicable for a business purchase)
• Your Name: Your full name.
• Your Address: The shipping address where your repaired or replacement scale should be sent.
• Your Email Address: For communication about your claim.
• Date of Purchase: Must match your receipt.
• Product Description: (e.g., “Escali Primo Digital Kitchen Scale, Model P115”).
• Reason For Return: Briefly describe the problem (e.g., “Display not turning on,” “Inaccurate measurements”).

Step 2: Attach Your Proof of Purchase

Make a clear copy or printout of one of the following:

• The original store receipt.
• A credit/debit card bank statement showing the transaction.
• A confirmation email or screenshot from an online payment service (PayPal, etc.).

⚠️ Critical Note: The proof must show the price you paid. Without it, your claim will be rejected.

Step 3: Package and Ship

1. Place the completed form and receipt copy in the box with your faulty scale.
2. Ship the package to the Warranty Claims Department at the address below. You are responsible for the cost to ship the item to Escali.

Warranty Claims Mailing Address:

Escali Digital Scales
Warranty Claims Department
3203 Corporate Center Drive, Suite #150
Burnsville, MN 55306

Step 4: Understand the Process & Timeline

• Evaluation: Escali will inspect your scale upon receipt. Warranty does not cover damage from misuse, accidents, liquids, or unauthorized repairs.
• Approval & Resolution: If approved, your scale will be repaired or replaced at no charge.
• Shipping Back to You: The repaired or new scale will be shipped back to the address you provided on the form at no cost to you.
• Typical Timeline: Claims are usually acknowledged the same day they are received, with the replacement shipped the next business day.

Key Points to Remember & Avoid Delays

✅ DO:

• Include both the form and a valid receipt.
• Use the correct mailing address for Warranty Claims.
• Provide a clear, accurate return address on the form.

❌ DO NOT:

• Expect a refund for your initial shipping costs or the cost to ship the item to Escali.
• Submit a claim for damage caused by accidents, spills, or improper use—it will be rejected.
• Forget to include your proof of purchase.

Privacy Assurance

Your personal information collected on this form will only be used to process this warranty claim. It will not be shared or used for marketing purposes.

Need Help?

• Website: www.escali.com
• Phone: 952-469-1965
• Fax: 952-469-6446

By following these steps carefully, you can ensure a smooth and fast warranty claim experience with Escali.