Customer Care Phone Number

If you’ve forgotten your password for the Shala Darpan Staff Corner portal (as seen in the system interface), don’t worry. The process is straightforward. Here is a step-by-step guide to reset your password and regain access to your account.

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Step-by-Step Guide to “Forgot Password”

Step 1: Navigate to the Staff Login Page

1. Go to the official Shala Darpan portal for your state (the interface shown is likely for Rajasthan).
2. Click on the “Staff Login” link. This will take you to the login page (Stafflogin.aspx).

Step 2: Locate the “Forgot Password” Link

1. On the Staff Login page, look for the “Forgot Password” link. It is typically found near the login button or password field.
2. Click on the “Forgot Password” link. This will redirect you to the password recovery page.

Step 3: Enter Required Verification Details
On the password recovery page, you will be asked to provide the following details to verify your identity:

• Staff Employee ID: Enter your official employee ID.
• Staff Date of Birth: Enter your date of birth in the format required (likely DD/MM/YYYY).
• Mobile Number: Enter the mobile number that was registered and verified on the Shala Darpan Portal. This is crucial, as the OTP or reset link will be sent to this number.
• Captcha: Enter the case-sensitive characters shown in the captcha image to prove you are not a robot.

Step 4: Submit and Check Your Mobile

1. After carefully entering all details, click the “Submit” or “Proceed” button.
2. If the information matches the portal’s records, a One-Time Password (OTP) or a password reset link will be sent to your registered mobile number.

Step 5: Set Your New Password

1. Enter the OTP received on your mobile phone on the verification screen.
2. You will then be prompted to create a new password.
3. Enter your new password twice (for confirmation) following the portal’s password policy (e.g., minimum length, use of numbers and special characters).
4. Click “Submit” or “Change Password.”

Step 6: Login with New Credentials
Your password has now been reset. Return to the Staff Login page and log in using your Employee ID and the new password you just created.

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Important Notes & Troubleshooting

• Prerequisite – Registered Mobile Number: This process only works if your correct mobile number is already updated and verified in the Shala Darpan portal. If you have never registered or have changed your number, you cannot use this self-service option.
• What to Do If Mobile Number is Not Registered/Incorrect:
  • Contact Your School Admin: The school administrator (Headmaster/Principal) has access to update staff details in the Shala Darpan Staffing Pattern. They can correct your mobile number.
  • Visit the “Register for Staff Login” Page: If you have never registered, you might need to use the “Register for Staff Login” (StaffRegistrationNew.aspx) link first, provided you have the necessary credentials from your school administration.
• Know Your Details: If you are unsure of your official Employee ID, you can use the “Know Staff Details” (Staff_search.aspx) link on the homepage to search for your record.
• Portal Availability: Note the advisory message in the interface: sometimes the Staff Corner is disabled for maintenance (e.g., during staff counseling or data updates). If the “Forgot Password” page is not accessible, try again after some time.

Quick Links for Reference (From the Portal):

• Staff Login: Stafflogin.aspx
• Register for Staff Login: StaffRegistrationNew.aspx
• Know Staff Details: Staff_search.aspx
• User Manual: Available under Documents/

Need More Help?

If you continue to face issues:

1. Refer to the official User Manual available on the portal.
2. Check the FAQ section (for Leave & Attendance, some general processes might be covered).
3. Contact Support: Since this is an NIC (National Informatics Centre) developed portal for the Rajasthan Council of Secondary Education (RCSE), your final point of contact would be the IT support cell of your district’s education office or the school administration who manage the portal’s backend.

Remember: Always keep your registered mobile number updated on the portal to ensure smooth password recovery in the future.