Need help with your American Express card in the Middle East? You’re not alone. Thousands of cardmembers search for reliable contact information every month. This comprehensive guide provides all verified American Express Middle East customer care contacts, official channels, and expert solutions to resolve your issues quickly and safely.
Critical Contact Information You Need Immediately
Always start with the number on the back of your Card – this is the fastest route to the right department for your specific account.
24/7 Emergency & Customer Service Lines
| Country | Primary 24/7 Contact | Alternative Numbers | Email Address |
|---|---|---|---|
| Regional Headquarters | +973 17 557755 | Fax: +973 17 557855 | customer.contact@americanexpress.com.bh |
| Bahrain | 17 557755 (Local) +973 17 557755 (Int’l) | 180 2220 (Local Services) | tsc@americanexpress.com.bh |
| Kuwait | (+965) 22594455 | Merchant: (+965) 2259 4400 | tsc@americanexpress.com.bh |
| Lebanon | 01 977800 | Office: (+961) 1 977809, (+961) 1 977803 | tsc@americanexpress.com.bh |
⚠️ URGENT ALERT: For lost, stolen, or fraudulent card activity, you MUST call immediately. Follow up within 3 days with written confirmation to:
- Email:
customer.contact@americanexpress.com.bh - Fax: (+973) 17 557855
- Mail: AMEX (Middle East) B.S.C. (c), P.O. Box 5990, Manama, Kingdom of Bahrain
Specialized Department Contacts
Different issues require different channels. Use this table to contact the right team:
| Department | Email Address | Best For |
|---|---|---|
| General Customer Services | tsc@americanexpress.com.bh | Account inquiries, payments, general questions |
| Platinum Card Services | platinum@americanexpress.com.bh | Premium services, concierge, Platinum benefits |
| Corporate Card Unit | cfeedback@americanexpress.com.bh | Business accounts, corporate card management |
| Complaints & Formal Feedback | customer.contact@americanexpress.com.bh | Escalated issues, formal complaints |
| Merchant Services | Country-specific (e.g., ms.kuwait@americanexpress.com.bh) | Business payment solutions, merchant accounts |
Regional Office Locations & Hours
Standard Office Hours: Sunday – Thursday, 8:00 AM – 4:00 PM (Local Time)
- Bahrain (Head Office): AMEX (Middle East) B.S.C. (c), AlMoayyed Tower, Ground Floor, Building 2504, Road 2832, Seef District, Manama.
- Kuwait: AMEX (Middle East) B.S.C. (c) c/o Yusuf Ahmed Al Ghanim & Sons, Salhiya Commercial Complex – Fahed AlSalem Street, Entrance No.1, Mezzanine 2.
- Lebanon: ⚠️ Call before visiting! Contact (+961) 1 977809, (+961) 1 977803, (+961) 70 169749, or (+961) 3 536246 to confirm office availability.
Step-by-Step Solutions for Common Issues
1. Reporting Lost/Stolen Card & Fraud (MOST URGENT)
- Call Immediately: Dial the 24/7 number on your card or +973 17 557755
- Verify Identity: Provide requested information to confirm you’re the cardholder
- Freeze Account: Request immediate account freeze to prevent unauthorized charges
- Request Replacement: Ask for expedited card replacement (typically 3-5 business days)
- Written Confirmation: Email
customer.contact@americanexpress.com.bhwithin 3 days - Monitor Activity: Check statements online for suspicious transactions
2. Filing a Formal Complaint or Feedback
American Express has a structured 4-stage resolution process:
- Initial Contact: Email relevant department or call customer service
- Acknowledgement: You’ll receive confirmation within 2 business days
- Investigation: Case assigned; updates provided regularly
- Resolution: Typically within 4 weeks for standard issues
If unsatisfied after 8 weeks, escalate to:
- Central Bank of Bahrain: http://www.cbb.gov.bh/complaint-form or (+973) 1754 7789
- Written Complaint: Mr. Siraj Irani, Chief Governance Officer, AMEX (Middle East) B.S.C. (c), PO Box 5990, Seef District, Manama, Kingdom of Bahrain
3. Payment Channels & Methods
Available options vary by country:
- Online: Amex MENA App, Online Services portal
- Bank Transfer: Local bank details available via customer service
- Office Payments: In-person at regional offices during business hours
- Check/Money Order: Mail to P.O. Box 5990, Manama, Bahrain
Social Media & Digital Channels
Stay connected through official channels:
- Instagram: @amexmena – 22.6K+ followers
- Facebook: American Express Middle East – 200K+ likes
- LinkedIn: American Express Middle East – 19K+ followers
- Mobile App: “Amex MENA” (Available on App Store & Google Play)
Note: Social media is for engagement only – never share account details on these platforms.
Special Assistance Services
For People of Determination:
- Hearing Impaired: Email
customer.contact@americanexpress.aefor local assistance - Vision Impaired: Call contact center for tailored support
- Physical Impairment: All offices have wheelchair access; app provides full account management
- Speech Impaired: Request third-party authorization form via email
Merchant Support:
- Authorization Numbers: Country-specific (e.g., Kuwait: +965 2259 4400)
- Relationship Managers: Dedicated contacts for business accounts
- Online Portal: Online Merchant Services for account management
Pro Tips for Efficient Service
- Download the App: The Amex MENA App offers:
- Live chat support
- Instant card locking/unlocking
- Real-time transaction alerts
- Easy payment processing
- Reward point tracking
- Prepare Before Calling:
- Have your card number ready
- Know your security information
- Note specific transaction details if disputing charges
- Have pen/paper ready for case numbers
- Email Best Practices:
- Use specific department emails for faster routing
- Include “URGENT” in subject for time-sensitive matters
- Attach relevant documents (redact sensitive information)
- Allow 2 business days for response
- Security First:
- American Express never asks for full PIN/password via email/SMS
- Always verify caller identity before sharing information
- Use official channels only – never click suspicious links
Warning: How to Spot & Avoid Scams
🚨 Red Flags of Phishing Attempts:
- Emails from non-official domains (@americanexpress-support.com, etc.)
- SMS with shortened links asking for personal details
- Callers requesting full card numbers or PINs
- Pressure tactics (“Your account will be closed in 24 hours!”)
✅ Verified Official Channels Only:
- Emails: @americanexpress.com.bh, @americanexpress.ae
- Website: https://www.americanexpress.com.kw (or country-specific)
- Phone: Only numbers listed in this guide or on your card
- Social Media: Verified accounts with blue checkmarks
🛡️ If You Suspect Fraud:
- Don’t click any links in suspicious messages
- Call the official 24/7 line directly
- Change online passwords immediately
- Monitor all accounts for unusual activity
- Report to authorities if financial loss occurs
Frequently Asked Questions (FAQ)
Q: What’s the fastest way to get help for non-urgent matters?
A: Use live chat in the Amex MENA App – typically connects in under 2 minutes.
Q: How long does email response take?
A: Standard response within 2 business days. Complex issues may take 3-5 days.
Q: Can I update my personal details online?
A: Yes! Use the Amex MENA App or download the “Update Your Information” form from the website.
Q: What if I’m traveling and lose my card?
A: Call the 24/7 international number +973 17 557755 for immediate global assistance and emergency card replacement.
Q: How do corporate cardholders get support?
A: Email cfeedback@americanexpress.com.bh or call the corporate dedicated line at +973 17 557243.
Q: Are there fees for calling customer service?
A: Local numbers are typically toll-free. International calls may incur standard rates.
Q: What information do I need when reporting fraud?
A: Have ready: Card number, recent transactions in question, date/time of suspicious activity, and your personal identification details.
Q: How can merchants get support?
A: Contact your dedicated Relationship Manager or country-specific email (e.g., ms.kuwait@americanexpress.com.bh).
Important Additional Resources
- Fraud Protection Center: /en-kw/fraud-protection-center/
- Payment Channels: /en-kw/payment-channels/
- Share Feedback: /en-kw/share-your-feedback/
- Terms & Conditions: Available as PDFs on country websites
- Financial Reports: UAE Branch statements available online (2018-2021)
Final Verification Checklist
Before contacting American Express Middle East, ensure you’re using:
- ✅ Phone: Number from back of card or this guide
- ✅ Email: Official @americanexpress.com.bh domain
- ✅ Website: Country-specific (e.g., americanexpress.com.kw)
- ✅ Location: Verified office addresses listed above
- ✅ Social Media: Verified accounts with blue checkmarks
Remember: When in doubt, hang up and call the number on your physical card. This remains the most secure method to verify you’re speaking with legitimate American Express representatives.
The American Express Middle East customer care department is structured to provide comprehensive support across multiple channels. By using the verified information in this guide, you can ensure quick resolution to your queries while maintaining the highest security standards for your financial accounts.
Customer Care Phone Number 
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