Customer Care Phone Number

Your Ultimate Guide to Shyaway Customer Care: Official Contact Details & Support Solutions

Navigating customer service for an online lingerie purchase can be daunting, especially when you have questions about sizing, delivery, or returns. This comprehensive guide provides all verified Shyaway contact information, step-by-step support processes, and practical tips to ensure a smooth experience.

Critical Contact Information (Verified & Official)

For urgent issues, use these official and verified channels only. Be cautious of phone numbers or social media accounts not listed here, as they may be scams.

Primary Customer Support Channels

Channel	Contact Details	Availability	Best For
Customer Care Phone	044-6671 8666, 044-6929 8666, 044-3500 8666	Mon-Sat, 9 AM – 6 PM (IST)	Urgent order issues, immediate queries.
WhatsApp	7305068574	Likely Mon-Sat, 9 AM – 6 PM (IST)	Quick text-based queries, order updates.
Email	support@shyaway.com, contact@shyaway.com	24/7 (Response within business hours)	Non-urgent complaints, detailed explanations.
Support Ticket Portal	https://help.shyaway.com/login/	24/7	Order modifications, returns, exchanges, tracking complaints.

Social Media Assistance

• Facebook: Shyaway.com – Messaging available.
• Instagram:@shyawayshop – DM for support.
  • Team Availability: Monday to Friday, 10 AM to 5 PM (IST).

Corporate & Store Addresses

Registered Office:
Genxlead Retail Private Ltd,
JJR towers, No. 5A, Poonamallee High Road, Numbal,
Chennai- 600077, Tamil Nadu, India.
CIN: U52100TN2015PTC099124

Physical Stores: Shyaway has stores in Chennai, Bengaluru, Gurugram, Hyderabad, and Calicut (Kerala). Visit the website’s store locator for exact addresses.

Step-by-Step Guide to Resolve Common Issues

1. For Order Modifications, Cancellations, or Tracking

You cannot modify an order once placed from your end. You must contact customer support immediately.

1. Call the customer care number (044-66718666) or,
2. Create a ticket on the Support Portal using your registered email and order ID.
3. Have your Order ID ready for quick reference.

2. For Returns & Exchanges (The 15-Day Policy)

Act within 3 business days of delivery for any damage claims.

Step 1: Initiate Request

• Contact customer care via phone or the Support Portal within 3 business days of delivery.
• Alternatively, log into your Shyaway account, select the item, and state your reason.

Step 2: Schedule Pickup

• Courier pickup is arranged in 2-3 business days. Pack the item securely with original tags.
• Note: If pickup is unavailable at your location, you must self-return the product. You will receive ₹75 as Shyaway Wallet credit for your next purchase.

Step 3: Inspection & Refund

• After a quality check, the refund is credited to your Shyaway Wallet (not the original payment method). This wallet credit can be used fully or partially on your next order.

⚠️ Important Ineligible Items: Panties, thongs, shapewear, nightwear (except pyjama sets), camisoles, washed/worn items, and products bought on clearance sale.

3. For Sizing & Fit Questions (A Major Pain Point)

Based on user queries, sizing confusion is common. Here’s how to solve it:

1. Use Official Tools First: Always use the Bra Size Calculator and Panty Size Calculator on the Shyaway website.
2. Sister Sizing: If your calculated size (e.g., 36A) is unavailable, try a sister size (e.g., 34B or 38A). This adjusts band and cup proportionally.
3. Check Brand-Specific Sizing: Sizing can vary between Shyaway’s brands (Shyle, Susie, Taabu). Read product descriptions carefully.
4. Ask in Help Center: Visit the FAQ page or use the “Ask Question” feature on the Help Center for specific queries like “My waist is 28 inches, what panty size for Shyle?”

Escalating Complaints: The Grievance Redressal Process

If your issue is unresolved through regular support, follow this official hierarchy:

Level	Channel	Contact Method
Level 1	Customer Care	Phone: 044-66718666 / Portal: Support Login / Email: contact@shyaway.com
Level 2	Complaints Team	Phone: CALL US (Use main number and ask for escalation) / Dedicated complaint process.
Level 3	Nodal Officer	Details available under the Complaints & Grievances section on the website.

Pro Tips for Effective Communication with Support

• Be Prepared: Have your Order ID, registered email address, and mobile number ready before calling.
• Document Everything: Save screenshots of your order, conversations, and any error messages.
• Use the Portal: For non-urgent issues, the Support Ticket Portal creates a trackable record of your complaint.
• Clear & Concise: Clearly state your problem and the desired resolution (refund, exchange, etc.).

---

Frequently Asked Questions (FAQs)

H3: What is the official Shyaway customer care phone number?
The official customer care numbers are 044-6671 8666, 044-6929 8666, and 044-3500 8666. They operate Monday to Saturday, 9 AM to 6 PM IST.

H3: Can I modify or cancel my Shyaway order after placing it?
You cannot modify an order yourself. You must immediately contact customer care via phone or the support portal to request a cancellation or change. Success depends on order status.

H3: Why is my bra size showing as unavailable? Should I choose the next size?
Sizes can go out of stock. Use the “Sister Size” principle. If your calculated 36A is unavailable, try 34B (sister size down) or 38A (sister size up). Do not randomly choose a different cup volume.

H3: Where does my return refund get credited?
All approved refunds are credited to your Shyaway Wallet. This credit cannot be transferred to your bank account or original payment mode but can be used for future purchases on the site.

H3: How do I report a damaged or incorrect product?
You must report damage within 3 business days of delivery. Contact customer care via phone or the support portal, provide your order ID and pictures of the damaged/wrong product.

H3: Are Shyaway’s social media pages (FB/Instagram) reliable for customer support?
Yes, but only the verified accounts (@shyawayindia on Facebook, @shyawayshop on Instagram). Support via DM is available Monday-Friday, 10 AM-5 PM IST. Never share sensitive order or payment details in public comments.