Executive Summary
Sheikh Hamoud Mubarak Al-Hamoud Al-Sabah is a pivotal figure in Kuwait’s aviation sector, currently serving as the President of Civil Aviation and Chairman of the Board of Directors for the Directorate General of Civil Aviation (DGCA). This article provides verified information on his role, the official contact channels for the DGCA, and how to address inquiries or complaints related to Kuwait International Airport under his leadership.
Official Role & Current Position
Based on the latest official information from Kuwait International Airport’s website and news agencies:
- Full Title: Sheikh Hamoud Mubarak Al-Hamoud Al-Sabah (also referenced as Sheikh Humoud Mubarak Al-Humoud Al-Jaber Al-Sabah).
- Current Official Position: President of Civil Aviation and Chairman of the Board of Directors of the Directorate General of Civil Aviation (DGCA).
- Organization: Directorate General of Civil Aviation (DGCA), the state authority responsible for regulating and operating civil aviation in Kuwait, including Kuwait International Airport (KWI).
This leadership role places him at the helm of all strategic decisions, major infrastructure projects (like the Terminal 2 development), and international aviation agreements for Kuwait.
Official Contact Details: Directorate General of Civil Aviation (DGCA)
For any official inquiries, complaints, or communication related to civil aviation authority matters, use the following verified channels.
Note: Direct personal contact details for Sheikh Hamoud Mubarak Al-Sabah are not publicly listed for privacy and protocol reasons. All official communications must be directed through the institutional channels of the DGCA.
Primary Contact Numbers for the DGCA / Airport Authority
| Department | Contact Number | Purpose |
|---|---|---|
| Kuwait International Airport Main Switchboard | +965 2431 9829 | General contact number for the airport authority. This is the primary line listed for the institution. |
| DGCA General Administration | +965 24332223 | For administrative inquiries directed to the civil aviation authority. |
| Suggestions & Complaints | +965 2431 9829 (or internal airport numbers) | For filing formal complaints about airport services or operations. |
Official Websites & Digital Presence
- DGCA Official Website:https://www.dgca.gov.kw
- Use the “Contact Details” page (dgca.gov.kw/ContactDetails) for specific complaint procedures.
- Kuwait International Airport Website:https://www.kuwaitairport.gov.kw
- The “Management” page confirms his title as President of Civil Aviation.
Verified Social Media
- Kuwait International Airport Instagram: @kuwait_airports
- Kuwait International Airport X (Twitter): @KuwaitAirports
These are official channels for public announcements, not for direct personal communication with leadership.
How to Address an Issue or Complaint: Step-by-Step Guide
If you need to escalate a matter related to airport services or civil aviation policy, follow this official protocol:
- First Point of Contact: Always start with the relevant department.
- For lost baggage, call Lost & Found at +965 24744256.
- For a flight issue, contact your airline directly.
- For an immediate complaint at the terminal, visit the Supervisor’s Office inside the airport.
- File a Formal Complaint: If the issue is unresolved, file an official complaint through the DGCA’s dedicated channels.
- Call the main airport/DGCA number at +965 2431 9829 and ask for the complaints department.
- Use the “Suggestions and Complaints” portal on the dgca.gov.kw website.
- Escalation Path: Formal written complaints are reviewed by the relevant department heads and may be escalated within the DGCA management structure, which includes Sheikh Hamoud Mubarak Al-Sabah in his capacity as President.
Critical Warning: Avoiding Scams & Unofficial Channels
- No Direct Personal Number: Be extremely wary of any website, social media account, or individual claiming to provide a direct phone number, personal email, or WhatsApp for Sheikh Hamoud Mubarak Al-Sabah. These are scams.
- Impersonation on Social Media: Do not engage with personal social media accounts claiming to be him. Official statements come only through the @kuwait_airports and @KuwaitAirports handles or official KUNA (Kuwait News Agency) reports.
- Request for Money/Fees: The DGCA or its President will never call or message you directly to request money, bank details, or processing fees for any service.
Key Achievements & Recent News Under His Leadership
Sheikh Hamoud Mubarak Al-Sabah has been instrumental in modernizing Kuwait’s aviation sector. Recent highlights include:
- Historic New Aviation Law: He hailed the issuance of Kuwait’s new civil aviation authority law as a “historic step” to modernize regulations and boost the sector’s competitiveness (Kuwait Times, 2025).
- Terminal 2 Project: Actively overseeing the major Kuwait Airport Terminal 2 project, which is gaining momentum as a key infrastructure development.
- International Agreements: Leading efforts to strengthen Kuwait’s global aviation ties, including recent Memoranda of Understanding (MoUs) with countries like India to boost weekly flight seats and enhance cooperation.
Frequently Asked Questions (FAQ)
Q1: Who is Sheikh Hamoud Mubarak Al-Sabah?
A: He is the President of Civil Aviation and Chairman of the DGCA Board in Kuwait, making him the top official overseeing Kuwait International Airport and the nation’s civil aviation policies.
Q2: How can I contact him directly?
A: You cannot contact him directly via personal channels. All official communications must be routed through the Directorate General of Civil Aviation (DGCA) via their main contact number +965 2431 9829 or their official website.
Q3: What is the difference between the DGCA and Kuwait International Airport?
A: The DGCA is the governing and regulatory authority (the “airport authority”). Kuwait International Airport (KWI) is the physical facility operated by the DGCA. Sheikh Hamoud Mubarak Al-Sabah leads the parent organization.
Q4: Who operates Kuwait Airport?
A: Kuwait International Airport is operated by the Directorate General of Civil Aviation (DGCA), led by President Sheikh Hamoud Mubarak Al-Sabah, with Engineer Duaij Khalaf Alotaibi serving as the Director General of Civil Aviation for daily operations.
Q5: I have a major complaint about airport services. Will he see it?
A: Formal complaints filed through the official DGCA website or hotline are processed by the complaints department and escalated through the proper management channels. While not personally reviewing each one, the leadership, including the President, oversees the systems that address these issues.
Q6: What is his role in the new Terminal 2 project?
A: As President of Civil Aviation, he provides strategic direction, oversees high-level planning, and represents the authority in meetings regarding the Terminal 2 project’s development and contracts.
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