Shared Tower Customer Care: Official Contact Phone Number & Support Guide

Official Contact Information for Shared Tower

If you are looking to contact Shared Tower Inc., Canada’s leading developer of neutral telecommunications infrastructure, here is the official, verified contact information:

Primary Customer Care Phone Number: 647-362-0111

Official Email Address: info@sharedtower.ca

Corporate Headquarters Address:
Shared Tower Inc.
1300 Cornwall Road, Unit 101
Oakville, ON L6J 7W5
Canada

Official Website: https://www.sharedtower.ca

Social Media & Professional Links

Instagram: @sharedtowercorp (STI – Shared Tower Inc.)
LinkedIn: Shared Tower (Linkedin link is referenced on their site)

How to Contact Shared Tower: Step-by-Step Guide

Based on the company’s published information, here are the most effective ways to get in touch for different needs.

1. For General Inquiries & Partnership Opportunities

The best first point of contact is the general inquiry line or email.

Call: 647-362-0111 during standard business hours (EST).
Email: Send a detailed message to info@sharedtower.ca. Clearly state your name, company, and the nature of your inquiry.
Online Contact Form: Visit the “Contact” page on their website (sharedtower.ca/contact) to use their built-in form. This is ideal for non-urgent, detailed project inquiries.

2. For Specific Service-Related Questions

Shared Tower structures its services into three main areas. While the main phone number is your gateway, understanding these services helps direct your query.

Service Division	What It Covers	Best Contact Method
Tower Services	Building tower sites for network coverage in urban, suburban, and rural markets. Turnkey approval, design, and build.	Main phone or email. Mention “Tower Services.”
Fibre Services	Deploying strategic fibre to connect towers, providing high-capacity, low-latency connectivity for 5G and AI growth.	Main phone or email. Mention “Fibre Services.”
Edge Services	Building neutral host edge colocation facilities for interconnection, similar to a carrier hotel model at tower sites.	Main phone or email. Mention “Edge Services.”

3. Understanding Shared Tower’s Business Model

Before you call, it’s helpful to know that Shared Tower operates a carrier-neutral model. This means they develop and own infrastructure (towers, fibre, edge facilities) and make it available to all wireless and wireline providers, not just one carrier. They position themselves as a turnkey partner, managing the entire process from real estate approval to construction and commissioning.

Common User Questions & Pain Points Addressed

Based on search patterns and company data, here are answers to frequent queries.

“Is 647-362-0111 the real Shared Tower number?”

Yes. This is the legitimate phone number listed on the official Shared Tower website (sharedtower.ca) across all its pages (Home, Contact, Services). It is the primary contact number for the company.

“I need to propose a new telecommunications structure or site. Who do I contact?”

Shared Tower actively seeks partnerships. They have a portfolio of thousands of real estate sites. Use the main contact number or email and be prepared to discuss location, potential, and partnership models. You can reference their “Proposed Telecommunications Structure” page as an example of their project work.

“What’s the difference between Shared Tower and ‘Social Tower Media’?”

This is a critical point of confusion. They are completely unrelated entities.

Shared Tower Inc. (@sharedtowercorp on IG) is a Canadian telecommunications infrastructure company.
Social Tower Media (@socialtower.in on IG) appears to be a separate, India-based social media or marketing firm.
Always verify you are contacting the correct “Shared Tower” via the official website and the number 647-362-0111.

“Does Shared Tower have an office in Halifax or other regions?”

While their corporate headquarters are in Oakville, Ontario, they develop sites across Canada. The reference to a “Proposed Telecommunications Structure in Halifax” indicates project-based work in various regions. For local inquiries, still contact the main office; they will direct you to the appropriate regional team or partner.

Tips for a Successful Call or Inquiry

Be Prepared: Have your location details, company name, and specific project or question ready.
Reference Their Services: Use terms like “neutral host infrastructure,” “tower colocation,” “fibre backhaul,” or “edge facility” to clarify your needs quickly.
Check the Website First: Much information about their team (like founder Daniel), services, and approach is detailed on sharedtower.ca/team, /tower, /fibre, and /edge.
Professional Follow-up: If using email, follow up within 3-5 business days if you haven’t received a response.

Important Warning About Scams & Unofficial Channels

Only use the contact details listed in this guide from the official sharedtower.ca domain.
Be cautious of any other phone numbers, social media accounts (besides the official Instagram), or email addresses claiming to represent Shared Tower.
The company does not appear to use widespread “customer service” numbers; their model is B2B (business-to-business) focused on partnerships and large-scale infrastructure development.

FAQ

Q: What are Shared Tower’s operating hours?
A: While specific hours aren’t listed, standard Canadian business hours (9 AM – 5 PM EST, Monday-Friday) are a safe assumption. The best practice is to call 647-362-0111 within that window.

Q: Can I visit the Oakville office in person?
A: The address is listed as their corporate headquarters. It is advisable to call ahead and schedule an appointment before any in-person visit, as it is a corporate office.

Q: I’m a landowner. Can I lease my land to Shared Tower for a tower?
A: Yes, Shared Tower works with landowners through partnerships. Your initial point of contact should be the main phone or email to express interest.

Q: Where can I find more about the company’s background?
A: Visit the “TEAM” page on their website (sharedtower.ca/team). It mentions the company was founded in 2021 by Dan, following the success of Shared Network Canada, and that the team has experience developing over 1,500 wireless sites across Canada.

Q: Is Shared Tower a public company?
A: No, based on available information, Shared Tower Inc. appears to be a privately held Canadian company.