Customer Care Phone Number

For stakeholders, corporate partners, and individuals with matters requiring executive attention, understanding how to properly contact Mr. Sami Sharif, the Chief Executive Officer of Kuwait Insurance Company (KIC), is essential. This guide provides verified, official channels and proper protocols for reaching KIC’s executive leadership.

Official Contact Information for CEO Mr. Sami Sharif

Based on official corporate publications and KIC’s website, here are the verified channels for contacting the office of the CEO. Important Note: These channels are for executive-level, strategic, or formal correspondence and are not for routine customer service.

Contact Method	Official Details	Appropriate Use Case
Corporate Address (For CEO Office)	Kuwait Insurance Building, Abdullah Al-Salem Street, P.O. Box 769 Safat 13008, Kuwait City, Kuwait	Formal written correspondence, official documents, executive-level communications.
Company General Switchboard	+965 1884433	To request a connection to the executive assistant or CEO’s office (for validated business purposes).
Official Company Email	info@kic-kw.com	The main corporate inbox monitored by the executive office. Mark correspondence “For the Attention of the CEO Office.”
CEO’s Professional Profile	LinkedIn: Sami Sharif (1.8K+ followers)	Professional networking only. Not a channel for service requests or direct messages regarding operations.

Working Hours for Executive Office: Follows KIC’s corporate hours: Sunday – Wednesday 8:00 AM to 4:00 PM, Thursday 8:00 AM to 1:00 PM.

Who is Mr. Sami Sharif? KIC’s Visionary Leader

Mr. Sami Sharif, FSA, MAAA, has served as the Chief Executive Officer of Kuwait Insurance Company since 2016. With a distinguished career spanning decades, his leadership is marked by:

• Actuarial Expertise: Began his career at American International Group (AIG), rising to Chief Actuary.
• Regional Leadership: Previously served as General Manager in the UAE, where he founded Misr Emirates Takaful Life Insurance Co.
• Strategic Vision: Recognized as “Kuwait’s King of Insurance” by CEO Monthly, he has spearheaded KIC’s digital transformation and market expansion.
• Dual Role: Also serves as Chairman of Kuwait Islamic Takaful Insurance Company.

His leadership philosophy centers on a four-pillar value proposition: Innovative Products, Superior Service, Financial Strength, and Digital Accessibility.

Step-by-Step Protocol for Contacting the CEO’s Office

For matters warranting executive attention, follow this professional protocol.

Step 1: Determine if Your Matter Requires CEO-Level Attention

The CEO’s office handles:

• Strategic partnership proposals
• High-level investor relations
• Major corporate social responsibility initiatives
• Press and media inquiries of an executive nature
• Escalated issues that have failed resolution through all standard channels (with full documentation).

Do NOT contact the CEO for:

• Routine policy inquiries or changes
• Standard claim status updates
• Sales quotes for individual insurance products
• General customer service complaints (use the dedicated complaint form).

Step 2: Prepare Your Communication

• For Written Mail: Use the official corporate address. Address the envelope to “Mr. Sami Sharif, Chief Executive Officer.”
• For Email: Send to info@kic-kw.com with a clear subject line: “Attention: CEO Office – [Brief Subject]”.
• For Phone: Call the main switchboard (1884433). Clearly state you wish to be connected to the CEO’s executive assistant regarding a formal matter. Be prepared to briefly state the nature of your business.

Step 3: Escalate Through Proper Channels First

Before reaching out to the CEO, ensure you have exhausted all standard pathways:

1. Customer Care Department: Resolve general issues via 1884433.
2. Formal Complaint System: Use the official “Write a Complaint” portal on KIC’s website.
3. Department Heads: For business-to-business matters, attempt to contact the relevant corporate department head first.

Critical Warning: Avoiding Scams and Impersonators

Fraudsters often impersonate senior executives. Protect yourself with these rules:

• No Direct CEO Email: Mr. Sami Sharif does not have a publicly listed direct email. Any email claiming to be from “sami.sharif@kic-kw.com” or similar from free domains (Gmail, Yahoo) is a scam.
• No WhatsApp/Telegram: The CEO and his office will not contact you for business via WhatsApp, Telegram, or SMS.
• Payment Red Flags: A legitimate CEO will never ask for urgent wire transfers, gift cards, or confidential financial details via email or phone.
• Verify LinkedIn Connections: The only verified professional profile is on LinkedIn. Be cautious of duplicate or fake profiles.

If you receive a suspicious communication:
Do not respond. Forward the email to info@kic-kw.com with the subject “Suspicious Impersonation” or call the official switchboard to report it.

Practical Tips for Successful Executive Communication

• Be Concise & Professional: Executive time is limited. State your purpose clearly in the first paragraph.
• Provide Evidence: If escalating an unresolved issue, include all previous case numbers, correspondence, and a timeline.
• Use the Corporate Website: The “Executive Management” page on http://www.kic-kw.com is the sole source for verified executive biographies and corporate structure.
• For Media: Journalists should contact the “MEDIA” section of KIC’s website or the PR contacts listed in annual reports for official statements and interviews.

Frequently Asked Questions (FAQ)

Q1: What is Mr. Sami Sharif’s direct phone number or personal email?
A: For privacy and security reasons, the direct contact details of the CEO are not publicly disclosed. All executive communications are professionally managed through the company’s official channels listed above.

Q2: Can I send a business proposal directly to the CEO via LinkedIn?
A: LinkedIn is for professional networking. Business proposals sent via LinkedIn InMail are not the standard or recommended channel. They should be formally submitted to the corporate email or physical address for proper review and logging.

Q3: How long does it take for the CEO’s office to respond?
A: Response times vary based on the nature and priority of the correspondence. Legitimate, well-documented executive-level communications will receive attention, but there is no guaranteed public response time.

Q4: Is Mr. Sami Sharif also the CEO of Kuwait Islamic Takaful?
A: He serves as the Chairman of Kuwait Islamic Takaful Insurance Company. His primary executive role is as CEO of Kuwait Insurance Company (KIC). These are separate legal entities.

Q5: I have a job application or CV. Should I send it to the CEO?
A: No. All recruitment is handled formally by the Human Resources department. Visit the “Careers” section of KIC’s website to view openings and apply through the official portal.

Q6: What’s the best way to get an official comment from the CEO for a news article?
A: Members of the press must send a formal request on publication letterhead to the official company email (info@kic-kw.com) or through the contacts listed in the “MEDIA” section of KIC’s website. All interview requests are vetted by the corporate communications team.

By adhering to these official protocols and using verified channels, you ensure your communication with Mr. Sami Sharif’s office is professional, secure, and has the highest chance of being received and considered appropriately.