Customer Care Phone Number

Gopinathan Ramachandran: The Complete Profile of Shyaway’s Founder & Contact Guide

Gopinathan Ramachandran is a name synonymous with innovation in India’s intimate wear industry. As the co-founder and driving force behind Shyaway, he transformed how women shop for lingerie online. This comprehensive profile covers his entrepreneurial journey, Shyaway’s mission, and the official contact channels for the brand he built.

Who is Gopinathan Ramachandran? A Snapshot

Gopinathan Ramachandran (often referred to as Gopinathan R or Gopinath Ramachandran) is an Indian entrepreneur and the Founder & Managing Director of Genxlead Retail Private Ltd, the parent company of Shyaway.com.

Key Highlights:

• Company: Shyaway.com / Genxlead Retail Private Ltd.
• Role: Founder & Managing Director.
• Industry: E-commerce, Fashion & Apparel (Specializing in Lingerie & Innerwear).
• Location: Chennai, Tamil Nadu, India.
• Co-founders: Chella Kannan and Sanjay Dangi.
• Founded: 2015.

The Shyaway Story: Vision and Brand Positioning

Recognizing a significant gap in the market for comfortable, well-fitted, and affordable lingerie sold in a discreet and hassle-free online environment, Gopinathan Ramachandran set out to create a solution.

Brand Mission & Messaging:

• Core Idea: To be a one-stop lingerie e-commerce destination that empowers women through comfort, choice, and confidence.
• Tagline Essence: “Luxuriate in the premium comfort of our intimates.”
• Key Campaigns: The brand has launched powerful initiatives focusing on self-love and campaigns to normalize men shopping for lingerie for their partners, breaking social taboos.
• Positioning: Shyaway positions itself as India’s favourite lingerie brand, catering to every shape, curve, and size with an extensive but not expensive collection.

Official Contact Information for Shyaway

For customers seeking support for products or services founded by Gopinathan Ramachandran, here are the verified and official contact details. Always use these to avoid scams.

Primary Customer Support Channels

Channel	Contact Details	Availability	Purpose
Customer Care Phone	044-6671 8666	Monday – Saturday, 9 AM – 6 PM (IST)	Urgent order issues, immediate queries, complaints.
Email (General)	connect@shyaway.com, contact@shyaway.com	24/7 (Response during business hours)	Business inquiries, partnership queries, formal communication.
Email (Support)	support@shyaway.com	24/7 (Response during business hours)	Customer order support, returns, exchanges.
Support Ticket Portal	https://help.shyaway.com/login/	24/7	Trackable customer service requests for orders, returns, grievances.

Corporate & Registered Office Address

Genxlead Retail Private Ltd (Shyaway’s Legal Entity)

• Address: No.1/109, 2nd Floor, Poonamallee High Road, Vanagaram, Sivabootham Village, Thiruvallur District, Chennai – 600095, Tamil Nadu, India.
• CIN: U52100TN2015PTC099124

Official Social Media Channels

• Facebook: Shyaway.com (Primary for updates and community)
• Instagram: @shyawayshop (Primary for campaigns, trends, and visual inspiration)
• Note: While Gopinathan Ramachandran may have a personal LinkedIn profile, for brand-related queries, always use the official Shyaway channels listed above.

Step-by-Step Guide to Resolve Common Shyaway Issues

Based on common user queries related to the brand, here are solutions.

1. For Order Tracking, Modifications, or Cancellations

1. Log In: Go to ‘My Account’ on Shyaway.com.
2. Track Order: Use the ‘Track Order’ feature with your Order ID and email.
3. Need a Change? Orders cannot be modified after placement. You must immediately call customer care (044-66718666) or create a ticket on the support portal to request cancellation/changes.

2. For Returns & Exchanges (Understanding the Policy)

Shyaway offers a 15-day return & exchange policy from the date of receipt.

• Step 1 – Report Quickly: For damaged/wrong items, contact support within 3 days of delivery via phone or portal.
• Step 2 – Initiate Request: For size/fit issues, log into your account or contact support to start a return/exchange within 15 days.
• Step 3 – Await Pickup/Approval: A courier will be scheduled. Upon quality check, refunds are issued as Shyaway Wallet credit.

⚠️ Important: For hygiene reasons, panties, shapewear, and certain nightwear items are NOT eligible for return unless defective.

3. For Sizing and Fit Questions

A major pain point for online lingerie shopping.

1. Use Official Tools: Always use Shyaway’s Bra Size Calculator and Panty Size Calculator.
2. Understand Sister Sizing: If your calculated size is unavailable, try a sister size (e.g., if 34C is out, try 36B or 32D).
3. Check Product Details: Sizing can vary between Shyaway’s in-house brands (Shyle, Susie, Taabu).

The Business Profile: Shyaway Under Gopinathan Ramachandran’s Leadership

• Founded: 2015.
• Stage: Seed-stage company (as per latest 2025 profiles).
• Employee Range: Approximately 6-50 employees (reports vary).
• Revenue Stream: E-commerce product sales.
• Market Reach: National online presence with physical stores in Chennai, Bengaluru, Gurugram, Hyderabad, and Calicut.

Frequently Asked Questions (FAQs)

H3: Who is the owner of Shyaway?
Shyaway was founded in 2015 by Gopinathan Ramachandran, Chella Kannan, and Sanjay Dangi. Gopinathan Ramachandran is recognized as the Founder & Managing Director.

H3: What is the legal name of the Shyaway company?
The legal entity is Genxlead Retail Private Ltd, registered in Chennai, Tamil Nadu (CIN: U52100TN2015PTC099124).

H3: How do I email Shyaway’s founder, Gopinathan Ramachandran?
For direct business or partnership inquiries, you can use the official company email: connect@shyaway.com. For customer service issues, please use support@shyaway.com or the customer care number for faster resolution.

H3: What is Shyaway’s official customer care phone number?
The primary and verified customer care phone number is 044-6671 8666, operational Monday to Saturday, 9 AM to 6 PM IST.

H3: Where is Shyaway headquartered?
The operational and registered office is in Chennai, Tamil Nadu. The address is: Genxlead Retail Private Ltd, No.1/109, 2nd Floor, Poonamallee High Road, Vanagaram, Chennai – 600095.

H3: How can I partner or affiliate with Shyaway?
Shyaway runs an affiliate program. For details on partnerships and commissions, reach out via the business email connect@shyaway.com or look for the “Affiliate Program” section on their website.