Customer Care Phone Number

Stuck in Crossy Road and need help? This definitive guide provides all verified contact methods for the official Crossy Road customer care department. We’ve compiled official emails, support channels, and troubleshooting steps to ensure you get the right help quickly.

Official Crossy Road Customer Care Department Contact Information

For the fastest resolution, it’s crucial to use the correct email address for your specific issue. The developer, Hipster Whale, uses different channels for different problems.

Official Support Email Addresses:

Issue Type	Correct Email Address	Expected Response Time & Purpose
General Game Support (iOS, Android, general bugs)	support@crossyroad.com	Primary channel for most player issues.
Google Play / Windows Phone Purchases & Issues	inappsupport-googleplay@crossyroad.com	Dedicated support for platform-specific purchase problems.
Crossy Road+ (Apple Arcade version)	support-crplus@crossyroad.com	Support exclusive to the Apple Arcade subscription game.
Business Inquiries (Partnerships, licensing)	hello@hipsterwhale.com	Not for player support. For official business proposals.
Press & Media Inquiries	press@hipsterwhale.com	For journalists, content creators, and media requests.
Moderation Issues (Community, content)	moderation@hipsterwhale.com	Reporting serious community or in-game content issues.

Official Mailing Address:
Hipster Whale
PO Box 28
Flinders Ln VIC 8009
Australia

Important Note: This is a PO Box for fan mail and formal correspondence. Do not send physical returns or expect in-person support at this address.

How to Contact Support In-Game (The Fastest Method)

The most effective way to get help is directly through the game. This method ensures your device and game version information is automatically included.

1. Open Crossy Road.
2. Play one game with any character.
3. After your game ends, reach the “Game Over” screen.
4. Click the Settings button (gear icon, typically bottom left).
5. Select “Support”.
6. Click “Email Support”.

This will open your default email app with a pre-addressed email to the correct support team, containing helpful diagnostic information. Always try this method first.

Step-by-Step Guide to Resolving Common Issues

Before contacting support, try these solutions for frequent problems.

Issue: Game Won’t Load or Crashes

1. Restart your device.
2. Check your internet connection.
3. Ensure your device’s operating system is up to date.
4. Update the Crossy Road app via the App Store or Google Play.
5. If the problem persists, use the in-game support button and describe when the crash happens.

Issue: Purchase Not Received (e.g., Coins, Characters)

1. Do not repurchase the item.
2. Wait 24 hours, as app store transactions can sometimes be delayed.
3. Restart the game to refresh the connection.
4. If on Google Play or Windows, email inappsupport-googleplay@crossyroad.com directly with your purchase receipt.
5. For other platforms, use the in-game support feature.

Issue: Progress Lost or Can’t Transfer Data

Crossy Road progress is often stored locally on your device or linked to a platform account (like Google Play Games or Apple Game Center).

1. Ensure you are logged into the same platform account on your new device.
2. Reinstallations can sometimes cause local progress loss. There is no guaranteed cloud save for all versions. Contact support via the in-game button for assistance, but recovery may not always be possible.

Critical Warning: Avoiding Scams & Unofficial Channels

• No Official Phone Number: Crossy Road does not have a customer care phone department. Any website or video claiming to provide a customer care helpline number is a scam.
• Beware of Fake “Hack” Sites: Websites promising free coins, characters, or mods are unauthorized and will likely attempt to steal your personal information or account details.
• Only Use Official Emails: Only use the email addresses listed in the official table above. Emails from domains other than @crossyroad.com or @hipsterwhale.com are not legitimate.
• Official Social Media: The team announces updates and engages on official social channels, but they do not provide direct player support via DMs on Instagram, Facebook, or X (Twitter). Scammers often impersonate support in comments and DMs.

Practical Tips for Effective Support Communication

When you email support, follow these tips to get a faster, more accurate response:

• Use a Descriptive Subject Line: e.g., “Purchase Missing – Order #ABC123” or “Game Crash on Level Launch – iPhone 15”.
• Include Key Details:
  • Device Model (e.g., Samsung Galaxy S23, iPad Air 5th Gen)
  • Operating System Version (e.g., Android 14, iOS 17.4.1)
  • Crossy Road Version (find this in the game’s settings menu)
  • A clear description of the issue, including steps to reproduce it.
  • For purchase issues, attach a screenshot of your receipt from App Store or Google Play.
• Be Patient and Polite: The support team handles many requests. A single, clear, and polite email is more effective than multiple frustrated messages.

Official Social Media & Communities

For news, updates, and community interaction, follow the official channels:

• Instagram: @crossyroad (Main channel for announcements)
• Facebook: Crossy Road
• Discord: Join the official “Crossy Road Central” server via the Linktree for community discussions.
• Website: Official Crossy Road Site & Hipster Whale

Frequently Asked Questions (FAQ)

Who is the owner of Crossy Road?
Crossy Road was created by the independent game development studio Hipster Whale, based in Melbourne, Australia.

Why is my Crossy Road not working?
Common causes are an outdated app version, insufficient device storage, OS incompatibility, or a temporary connectivity issue. Follow the step-by-step troubleshooting guide above.

Does Crossy Road have controller support?
Yes, Crossy Road and especially Crossy Road Castle (the Apple Arcade sequel) have full support for various Bluetooth and MFI controllers.

I emailed support but got no reply. What should I do?
First, check your spam/junk folder. Ensure you used the correct email from the table above. Responses can take several business days. Do not send repeat emails, as this can push your request back in the queue. If it’s been over a week, you may try one polite follow-up.

Can I get a refund for a purchase?
All purchases are typically handled by the platform (Apple App Store or Google Play). You must request refunds through your platform’s purchase history and policies. The Crossy Road support team cannot issue direct refunds.