Finding the right contact information for a business platform can be frustrating. This comprehensive guide provides the verified, official contact details for The Lobby (fromthelobby.com), its key personnel, and the best ways to get support for their 1-click influencer marketing services.
Official Contact Information & Customer Support
Based on the company’s official terms, privacy policy, and verified corporate profiles, here are the primary channels for contacting The Lobby.
| Contact Purpose | Official Email / Phone | Best For |
|---|---|---|
| General Inquiries & Support | hello@fromthelobby.com | Questions about services, terms, platform access, and general support. |
| Customer Care & Refunds | customercare@fromthelobby.com | Direct customer issues, order problems, and refund requests. |
| Founder / Executive Contact | abby@fromthelobby.com | Phone: +1-925-548-1450 |
| Co-Founder Contact | hayley@fromthelobby.com | Co-founder and operational inquiries. |
| Technical Support | chad@fromthelobby.com | Technical issues related to the platform (CTO). |
Company Headquarters: San Francisco, California, United States.
⚠️ Important Warning: Be cautious of any phone numbers or email addresses not listed above. The emails and phone number provided are from the company’s own legal pages and verified corporate listings (Crunchbase). Use only these official channels to avoid scams or unofficial representatives.
Step-by-Step: How to Get Support from The Lobby
Follow this process to ensure your inquiry is directed correctly and resolved efficiently.
1. Identify Your Issue
First, categorize your need to choose the right contact channel:
- Platform Access & Login Issues: General support (
hello@). - Brand Partnership & Demo Requests: Use the Calendly link to schedule a call: Schedule a Demo.
- Creator Application & Account Issues: Visit the Creator Application Page.
- Billing, Refunds, or Order Problems: Customer care (
customercare@). - Legal or Privacy Concerns: General support (
hello@), as per their Privacy Policy.
2. Prepare Before Contacting
To speed up resolution, have these details ready:
- Your full name and associated email address.
- Your brand or creator profile name.
- Any relevant order IDs, screenshot error messages, or URLs.
- A clear, concise description of your issue or question.
3. Choose Your Contact Method
- For Most Issues: Email
hello@fromthelobby.com. This is the most reliable and officially listed method. - For Urgent Partnership Inquiries: Use the phone number
+1-925-548-1450for outreach to the executive team. - For Refunds: As per their policy, if a refund is not received after 7 days, contact
customercare@fromthelobby.com.
4. Follow Up If Needed
Allow 2-3 business days for a response via email. If the matter is time-sensitive, you can send a polite follow-up email.
About The Lobby: Brand Positioning & What They Do
The Lobby is a Women-Founded and Led influencer marketing platform designed to simplify collaboration between brands and creators. Their core messaging positions them as a “community-first platform designed to delight and built for scale.“
Key Services:
- 1-Click Influencer Marketing: Streamline gifting, paid partnerships, and User-Generated Content (UGC) campaigns.
- Vetted Creator Community: They curate a community of influencers, ensuring quality and authenticity for brands.
- All-in-One Management: Brands can manage discovery, outreach, agreements, and content tracking in a single platform.
They work with notable brands like Ceremonia, Bala Bangles, Year & Day, and Rolla’s, and are known as a “free mall for influencers” where creators can shop for products to promote.
The Lobby’s Social Media Presence
While not a direct support channel, social media is key for understanding their community and updates.
| Platform | Handle | Followers | Purpose |
|---|---|---|---|
| @fromthelobby | ~29.6K | Primary channel for showcasing creator content, platform updates, and industry tips. | |
| The Lobby | ~880 | Community updates and posts. | |
| The Lobby | 8.1K+ | Company news, corporate updates, and hiring. |
Note: For fastest support, do not rely on DMs or comments on social media. Always use the official email addresses for customer service issues.
Practical Tips for Users & Brands
- For Creators: Ensure your profile is complete with clear content angles to increase your chances of approval for brand campaigns.
- For Brands: You can “browse all brands” on their platform or request a full-service package where their team manages the influencer program end-to-end.
- Check FAQs First: The site suggests checking their FAQs (
/faq) for quick answers to common questions before reaching out to support.
Frequently Asked Questions (FAQ)
Q: What is the official customer service phone number for The Lobby?
A: The only publicly listed and verified phone number is +1-925-548-1450, associated with founder Abigail Holtz. For general support, the recommended method is email.
Q: How do I get a refund for a product?
A: As per their policy, if a refund is not received after 7 days, you should contact customercare@fromthelobby.com directly.
Q: I’m a brand. How do I start a partnership?
A: The best ways are to 1) Email hello@fromthelobby.com, or 2) Schedule a direct platform demo via their Calendly link: Schedule a Demo.
Q: Is The Lobby an invite-only platform?
A: Yes, their LinkedIn describes them as an “invite-only platform for brands and influencers.” Both brands and creators typically need to apply or be vetted to join.
Q: Who are the founders of The Lobby?
A: The company is women-founded and led by Abigail “Abby” Holtz (CEO) and Hayley Chill (Co-Founder). The CTO is Chad Remesch.
Q: Where is The Lobby located?
A: The company headquarters is in San Francisco, CA. Other corporate office listings include Elizabeth, New Jersey.
Customer Care Phone Number 
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