If you’re looking to connect with Slumberkins co-founder Kelly Oriard or need customer support, this guide provides the verified, official contact information and explains the proper channels to use.
Official Contact Information for Slumberkins
Before attempting to contact founders directly, note that Slumberkins operates a dedicated customer service team for most inquiries. Here are the primary, reliable methods:
Primary Customer Support Channel
- Email:
hello@slumberkins.com- This is the main and recommended channel for all customer service issues: order questions, returns, product support, and general inquiries.
- Reported Business Phone:
(360) 953-3331- Important Notice: This number is listed as the company’s business line but is NOT promoted as a customer service helpline. Users report long wait times. For fastest resolution, use the email above.
Contact for Kelly Oriard (Co-Founder & Chief Therapeutic Officer)
Kelly Oriard is actively involved in Slumberkins’ therapeutic direction but is not the point of contact for customer service. For legitimate business, press, or therapeutic collaboration inquiries, the professional contact method is:
- Professional Email:
kelly@slumberkins.com- Source: ContactOut and professional profiles.
- Please use respectfully: This should be used for high-level partnership, media, or professional speaking inquiries only, not for order-related issues.
Step-by-Step: How to Get Help from Slumberkins
For the quickest resolution, follow this path:
- Check the Official FAQ: Always visit the Slumberkins FAQ page first. It answers most common questions about orders, shipping, and products.
- Email Customer Service: For unresolved issues, send a detailed email to
hello@slumberkins.com. Always include your order number. - Use Specialized Email for Specific Issues:
- Educators & Schools:
hellofeelings@slumberkins.com - Wholesale Inquiries: Use the Wholesale Contact Form.
- Accessibility Feedback:
hello@slumberkins.com
- Educators & Schools:
Official Social Media Profiles of Kelly Oriard & Slumberkins
To follow Kelly Oriard and Slumberkins for updates and content, here are the official handles:
| Platform | Official Handle | Purpose |
|---|---|---|
| Kelly Oriard (Personal) | @kellyoriard on Instagram | Personal insights, family, therapeutic tips |
| Slumberkins (Brand) | @slumberkins on Instagram | Main brand updates, product launches, community |
| Slumberkins (Brand) | Slumberkins on Facebook | Community engagement and announcements |
| Kelly Oriard (Professional) | Kelly Oriard on LinkedIn | Professional background and network |
⚠️ Important Warning: Kelly Oriard does not maintain official public profiles on Snapchat, TikTok, or a personal YouTube channel. Any accounts claiming to be her on those platforms are unofficial or fake. She participates in interviews on the Slumberkins brand YouTube channel.
Common Questions & Pain Points (Solved)
User Pain Point: “I need help with my order, but I can’t find a phone number that works.”
- Solution: Slumberkins is a digital-first brand built by a small team. They prioritize email support (
hello@slumberkins.com) to ensure each query is tracked and addressed thoroughly. Phone support is not their model.
User Pain Point: “I want to send a business proposal or media request to the founders.”
- Solution: For Kelly Oriard, use
kelly@slumberkins.com. For Co-Founder Callie Christensen, the professional email iscallie@slumberkins.com. Keep correspondence professional and concise.
User Pain Point: “I saw a customer service number on another site. Is it real?”
- Solution: Be cautious. The only number associated with the company is (360) 953-3331, but it is a business office line, not a dedicated support line. Scams or unofficial “support” numbers may appear in search results. Always use links and emails from the official slumberkins.com domain.
Frequently Asked Questions (FAQ)
Q: What is Kelly Oriard’s direct customer care phone number?
A: Kelly Oriard, as a co-founder, does not have a public direct customer care phone number. All customer service is professionally handled through the team at hello@slumberkins.com. The publicly listed business phone is (360) 953-3331, but it is not a dedicated support line.
Q: Is it better to DM Kelly Oriard on Instagram for help?
A: No. While Kelly is active on Instagram (@kellyoriard), this is a personal/professional channel, not a customer service portal. DMs for order help will likely go unanswered. For guaranteed assistance, always use the official customer service email.
Q: Where is Slumberkins headquarters located?
A: Slumberkins is headquartered at 204 W 5th St, Vancouver, Washington, 98660, United States. This is an office, not a retail store.
Q: What is Kelly Oriard’s background?
A: Kelly Oriard holds a dual Master’s degree in Marriage and Family Therapy and School Counseling. She is a former school counselor and a mother, which directly informs her role as Chief Therapeutic Officer at Slumberkins.
Q: How can I partner with Slumberkins for my school or clinic?
A: Educational and institutional partnerships should start by contacting hellofeelings@slumberkins.com. For therapeutic collaborations, a professional inquiry to kelly@slumberkins.com is appropriate.
Customer Care Phone Number 
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