Official Slumberkins Customer Service Contact Information
The most direct and reliable way to reach Slumberkins is via their official email. Based on the provided data, here are the verified contact details:
Primary Customer Support
- Email:
hello@slumberkins.com - Use for: Order inquiries, general questions, product support, and returns.
- Important Note: Slumberkins is a small team. When emailing, always include your order number and avoid sending duplicate emails, as this can delay their response. Expect a reply within several business days.
Reported Phone Number (Use with Caution)
- Phone:
(360) 953-3331- Source: ZoomInfo & PissedConsumer.
- Crucial Warning: This number is not listed on Slumberkins’ official website (slumberkins.com). It may be an old corporate office line not intended for customer service. Users report long wait times, especially on Fridays and Saturdays. Email is the officially recommended and more reliable method.
Corporate Headquarters Address
- Address: 204 W 5th St, Vancouver, Washington, 98660, United States
Specialized Contact Channels
For specific inquiries, use these dedicated channels to get faster help:
| Purpose | Contact Method | Best For |
|---|---|---|
| Wholesale & Retail Inquiries | Form: Contact Slumberkins Wholesale | Retailers, boutiques, district orders |
| Educators & School Quotes | Email: hellofeelings@slumberkins.com | Teachers, schools, grant-related questions |
| Accessibility Feedback | Email: hello@slumberkins.com | Website accessibility issues |
| Equity, Diversity & Inclusion | Email: krista@slumberkins.com | Feedback on EDIB (Equity, Diversity, Inclusion, Belonging) |
| Collaborations & Careers | Careers: jobs.appone.com/slumberkins | Job applications, partnership proposals |
How to Get the Fastest Help from Slumberkins Support
Follow this step-by-step guide to resolve your issue efficiently.
Step 1: Check the Extensive FAQ Page
Before contacting support, visit the Slumberkins FAQ page. It covers:
- Order status and shipping
- Returns, exchanges, and refunds
- Product care instructions
- Educator and wholesale programs
- Loyalty program details
Step 2: Use the Correct Email Address
- For 99% of customer issues: Use
hello@slumberkins.com. - In your email subject line, specify your issue (e.g., “Order #12345 – Return Request”).
- Always include your full name and order number in the body.
Step 3: Manage Your Account Online
- Track orders, initiate returns, and update preferences through your account portal: slumberkins.com/account.
Step 4: Be Patient and Detailed
As a small team focused on emotional wellness, Slumberkins prioritizes thoughtful service over call centers. A detailed, single email is more effective than multiple follow-ups.
⚠️ Beware of Unofficial Channels & Scams
- No Live Chat: The official website does not feature a live chat function. Any site claiming to be a “Slumberkins Live Chat” is unofficial.
- Social Media Direct Messages: While great for community, Instagram or Facebook DMs are not official support channels. For order-specific help, you must email
hello@slumberkins.com. - Fake Phone Numbers: Do not trust phone numbers from unofficial blogs or forums. The only number associated with the company is the one listed above, and it is not promoted for customer service.
- Third-Party Sellers: Only purchase from slumberkins.com or their verified retailers to ensure authenticity and eligibility for support.
Connect on Official Social Media
For news, updates, and community, follow Slumberkins on their official platforms:
- Instagram: @slumberkins (Primary Platform)
- Facebook: Slumberkins
- Pinterest: Slumberkins
- LinkedIn: Slumberkins
Tip: Sign up for the Slumberkins Social Newsletter for exclusive drops and announcements.
Frequently Asked Questions (FAQ)
Q: What is the real Slumberkins customer care phone number?
A: Slumberkins does not publicly list a customer service phone number. The only number associated with the business is (360) 953-3331, but this is not intended for product or order support. The official and only guaranteed method of contact is email: hello@slumberkins.com.
Q: How long does it take Slumberkins to respond to emails?
A: As a small team, they state it may take several business days to respond. Emails are typically answered in the order they are received.
Q: I’m an educator. How do I get a quote for my classroom or school?
A: Use the dedicated email hellofeelings@slumberkins.com or fill out the Educator Quote Form for personalized pricing.
Q: Where is Slumberkins located?
A: Their corporate headquarters is at 204 W 5th St, Vancouver, Washington, 98660, USA. This is a business office, not a retail store.
Q: How do I become a Slumberkins wholesaler?
A: Start by filling out the official Wholesale Application or using the Wholesale Contact Form to request a catalog.
Customer Care Phone Number 
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