Need to reach Lemme (Lemmelive.com)? Whether you have a question about an order, a product, or need support, having the right contact information is crucial. This comprehensive guide provides the official customer service phone number, all verified contact channels, and practical tips to get your issue resolved quickly.
Official Lemme Contact Information
The most direct way to speak with a Lemme customer service representative is by phone. Here are the verified and official contact details for Lemme.
| Contact Method | Details | Hours/Availability |
|---|---|---|
| Customer Service Phone | 888-457-1505 | Monday – Friday, 9:00 AM – 6:00 PM EST |
| Customer Service Email | support@lemmelive.com | 24/7 (Response within business hours) |
| Corporate Address | 174 West 4th Street, Suite 187, New York, NY 10014 | For formal/official correspondence |
| Medical & Adverse Event Line | 833-359-6305 | For urgent product-related medical inquiries |
| Press Inquiries | press@lemmelive.com | For media and PR-related questions |
Important Warning About Scams
Only use the contact details listed above from the official Lemme website (lemmelive.com). Beware of unofficial phone numbers or email addresses found on third-party sites or social media, as these could be scams designed to steal your personal or payment information. The official terms of service and contact pages confirm the details above.
How to Get the Best Support from Lemme Customer Service
To ensure a smooth and efficient customer service experience, follow these steps:
- Call During Business Hours: For immediate assistance, call 888-457-1505 during the posted hours (M-F, 9am-6pm EST).
- Have Your Info Ready: Before you call or email, gather your order number, account email, and shipping address. This helps the representative locate your details faster.
- Be Clear and Concise: Clearly state the reason for your contact—whether it’s about shipping, a damaged product, a subscription change, or a general question.
- Use Email for Non-Urgent Matters: For less time-sensitive issues, emailing support@lemmelive.com is effective. You’ll receive a written record of the interaction.
- Utilize Your Online Account: For order tracking, subscription management, and address updates, log into your account at lemmelive.com/account.
Step-by-Step Solutions for Common Issues
Managing Your Order & Shipping
- To Change or Cancel an Order: Contact support immediately via phone or email. Note that Lemme states they are often unable to edit or cancel orders once they are processed due to fast fulfillment.
- Tracking a Package: You will receive a shipping confirmation email with a tracking number once your order leaves the warehouse. Use this link to track your package.
- If Your Package is Marked Delivered But Missing: Reach out to customer service at support@lemmelive.com for assistance.
Managing Your Subscription
The easiest way to manage your subscription is through your account:
- Log into your Account page.
- Click “Manage Subscriptions.”
- From here, you can change your shipping address, adjust delivery frequency, skip a month, update payment details, or cancel.
If you encounter issues, contact customer service for help.
Returns, Refunds & Product Issues
- Standard Returns: Lemme’s general policy is that all sales are final due to health and safety protocols. However, if you receive a damaged or incorrect item, contact support immediately for a resolution.
- Lemme GLP-1 Daily™ Guarantee: For your first 1-bottle supply in the U.S., a money-back guarantee applies (a $9.99 processing fee is deducted). Contact support to initiate. This does not apply to 3 or 6-bottle supplies or international orders.
Frequently Asked Questions (FAQ)
Q: What are Lemme’s customer service hours?
A: Phone support is available Monday through Friday, 9am to 6pm Eastern Standard Time (EST).
Q: Where is Lemme located?
A: The corporate office is at 174 West 4th Street, Suite 187, New York, NY 10014.
Q: How can I buy Lemme products internationally?
A: Lemme primarily ships within the United States. International customers can shop through their authorized partner, iHerb. Check the “Find Us” section on their website for other retail partners.
Q: Who should I contact for a medical question or to report a side effect?
A: For product-related medical inquiries or to report an adverse event, call the dedicated line at 833-359-6305.
Q: I’m under 18 and live in New York. Can I order?
A: Due to New York’s Dietary Supplement Age Restriction Law, you must be 21 or older to purchase weight management or muscle-building supplements like Lemme Burn or Lemme Curb for shipment to New York. Age verification is required at checkout and upon delivery.
Q: How do I unsubscribe from marketing emails or SMS?
A: Use the unsubscribe link at the bottom of any marketing email. For SMS, reply STOP. You can also manage preferences in your account settings.
Key Takeaways for Lemme Customers
- The official customer care phone number is 888-457-1505.
- For the fastest resolution, have your order details ready when you contact support.
- Manage subscriptions directly through your online account for the most control.
- Always use contact information from the official lemmelive.com website to avoid scams.
For more information on shipping, products, and policies, visit the official Lemme FAQ page.
Customer Care Phone Number 
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