Customer Care Phone Number

Official Contact Information & Quick Access

📞 Primary Customer Support Channels:

Support Type	Contact Method	Details	Availability
General Support	Email: support@xs.com	Main customer support email	24/5
Phone Support	Phone: +248 467 1916	Primary customer support number	24/5
	Phone: +248 432 3314	Alternative contact number	24/5
Live Chat	Website Live Chat	Bottom right corner of XS.com website	24/5
Institutional/B2B	institutional@xs.com	For corporate clients	Business hours
Trading Desk	dealing@xs.com	For trade execution issues	Trading hours

🏢 Official Corporate Addresses:

XS Ltd (Seychelles – Main Entity):

• Address: F20, 1st Floor, Eden Plaza, Eden Island, Seychelles
• Regulation: Financial Services Authority (FSA) – License SD089
• Company Number: 8428765-1

XS Global Offices Network:

1. Miami, USA: Four Seasons Office Towers, 1441 Brickell Avenue, Suite 1210, 33131
2. London, UK: 3.6 8 Bishopsgate, London EC2N 4BQ
3. Dubai, UAE: Unit No. 513, Liberty House, DIFC
4. Hong Kong: Unit 3650-51, Level 36, PCCW Tower, Taikoo Place
5. São Paulo, Brazil: Avenida das Nações Unidas, 11857 Brooklin
6. Mexico City: Calle Montes Urales Norte 745, Lomas de Chapultepec

🌍 Regulatory Framework:

XS Group operates through multiple regulated entities worldwide:

Entity	Regulator	License Number	Jurisdiction
XS Prime Ltd	ASIC (Australia)	374409	Australia
XS Markets Ltd	CySEC (Cyprus)	412/22	European Union
XS Ltd	FSA (Seychelles)	SD089	International
XS Finance Ltd	LFSA (Malaysia)	MB/21/0081	Asia
XS ZA (Pty) Ltd	FSCA (South Africa)	53199	South Africa
XS Trade Services Ltd	FSC (Mauritius)	GB25204786	Mauritius
XSTrade Financial Consultation	SCA (UAE)	2020000339	UAE

---

Complete Trading & Account Management Guide

📊 Trading Markets Available:

XS.com offers access to 7 major market categories:

1. Forex Trading – Major, Minor & Exotic currency pairs
2. Shares/Stocks – Global company stocks
3. Indices – Major global indices
4. Metals – Gold, Silver, Platinum
5. Energy – Oil, Natural Gas
6. Cryptocurrencies – Bitcoin, Ethereum, etc.
7. Futures – Commodity futures

💳 Account Types & Features:

Main Account Types:

• Standard Account – For beginner traders
• Raw Account – For professional traders (lower spreads)
• VIP Account – High-volume traders

Key Features:

• Dynamic Leverage – Auto-adjusts based on trading volume
• XS Mastercard – Direct withdrawal card
• Multiple Funding Methods – Bank transfer, cards, e-wallets
• Negative Balance Protection – Risk management feature

🛠️ Trading Platforms:

Platform	Features	Best For
MetaTrader 4	Classic platform, Expert Advisors	Forex traders, Beginners
MetaTrader 5	Advanced analysis, More timeframes	Professional traders
Mobile Apps	iOS & Android apps	On-the-go trading

💰 Funding & Withdrawal:

Available Methods:

• Credit/Debit Cards (Visa, Mastercard)
• Bank Wire Transfer
• E-wallets (Multiple options)
• XS Mastercard – Instant withdrawals

Processing Times:

• Deposits: Instant to 24 hours
• Withdrawals: 1-3 business days
• XS Mastercard: Instant access to funds

---

Common Problems & Solutions

🔒 Account Security Issues:

Problem 1: Account Locked or Suspended
Solution: Contact support immediately at support@xs.com or call +248 467 1916

Problem 2: Suspect Unauthorized Access
Steps to Take:

1. Contact XS support immediately
2. Change your password
3. Enable Two-Factor Authentication (2FA)
4. Review recent account activity

Problem 3: Forgot Password/Login Issues
Solution: Use “Forgot Password” feature or contact support

📄 Account Verification Problems:

Required Documents:

1. Proof of Identity: Passport/National ID
2. Proof of Address: Utility bill/Bank statement
3. Payment Method Proof: Copy of credit card/bank statement

Verification Time: Typically 1-3 business days
Delayed Verification? Contact support with your account ID

💸 Withdrawal Issues:

Common Withdrawal Problems:

• Incorrect bank details
• Insufficient documents
• Account not fully verified
• Technical issues

Solution Process:

1. Check withdrawal status in your account
2. Ensure all documents are submitted
3. Contact support at +248 432 3314 for urgent issues
4. Allow 1-3 business days for processing

---

Educational Resources & Tools

🎓 Learning Resources:

1. Free Trading Courses – Beginner to advanced levels
2. Trading Glossary – Complete financial terms dictionary
3. Web Stories – Interactive learning content
4. Blog & Market Analysis – Regular updates

🛠️ Trading Tools:

Essential Calculators:

• All-in-One Calculator – Comprehensive trading calculations
• Margin Calculator – Calculate required margin
• Swap Calculator – Overnight funding costs
• Pip Calculator – Profit/loss estimation

Market Analysis Tools:

• Economic Calendar – Important economic events
• Currency Converter – Real-time conversion rates
• AI Trading Tools – Artificial intelligence analysis

📈 Advanced Features:

For Professional Traders:

• PAMM Accounts – Percentage allocation management
• VPS Services – Virtual private servers
• API Access – Custom integration
• Advanced Charting Tools

For Partners:

• Introducing Broker Program – Commission-based partnership
• Affiliate Program – Digital marketing partnerships
• White Label Solutions – Brand your own trading platform
• Liquidity Solutions – Institutional services

---

Promotions & Loyalty Programs

🎁 Current Promotions:

1. Demo Contests – Practice trading competitions
2. Welcome Bonuses – New account offers
3. Seasonal Promotions – Special events offers

🌟 Loyalty Programs:

VIP Client Program:

• Dedicated account manager
• Faster withdrawals
• Special trading conditions
• Exclusive market analysis

XS Trading Miles:

• Earn points on every trade
• Redeem for cash bonuses
• Exclusive rewards
• Tier-based benefits

---

Risk Management & Safety Features

⚠️ Risk Warnings:

1. High Leverage Risk – Can magnify losses
2. Market Volatility – Prices can change rapidly
3. Technical Risk – Platform outages possible
4. Regulatory Differences – Varies by jurisdiction

🛡️ Safety Features:

1. Segregated Client Funds – Your money protected
2. Negative Balance Protection – Can’t lose more than deposit
3. SSL Encryption – Secure data transmission
4. 2FA Security – Two-factor authentication
5. Account Insurance – Additional protection

---

Complaint Resolution Process

📝 How to File a Complaint:

Step 1: Contact support via email at support@xs.com
Step 2: Provide detailed information:

• Account number
• Transaction IDs
• Dates and times
• Supporting documents

Step 3: Escalation process:

1. First response within 24 hours
2. Investigation period
3. Final resolution proposal
4. Regulatory escalation if needed

⚖️ Regulatory Complaint Channels:

If unsatisfied with XS resolution:

• ASIC (Australia): For Australian clients
• CySEC (Cyprus): For EU clients
• FSCA (South Africa): For SA clients
• FSA (Seychelles): For international clients

---

Important Tips & Best Practices

✅ Do’s:

✔️ Always use official channels: http://www.xs.com
✔️ Enable Two-Factor Authentication
✔️ Keep your contact information updated
✔️ Regularly check your account statements
✔️ Use stop-loss orders for risk management

❌ Don’ts:

✖️ Never share passwords or 2FA codes
✖️ Avoid unofficial “customer support” numbers
✖️ Don’t trade without understanding risks
✖️ Avoid sharing account access
✖️ Don’t ignore security alerts

🚨 Scam Alerts:

• Fake “XS Support” calls asking for passwords
• Unofficial websites mimicking XS.com
• Social media accounts claiming to be official
• “Guaranteed profit” schemes

Always verify: Official contacts are ONLY from xs.com domain

---

Regional Restrictions & Compliance

🚫 Restricted Countries:

XS.com does NOT offer services to residents of:

• United States of America
• Iran
• North Korea
• Other sanctioned jurisdictions

🌐 Multi-Language Support:

Available in 11 languages:

1. English
2. French
3. Spanish
4. Portuguese
5. Arabic
6. Japanese
7. Vietnamese
8. Simplified Chinese
9. Traditional Chinese
10. Thai
11. Korean

---

Frequently Asked Questions (FAQ)

Q1: What is the fastest way to contact XS support?
A: Live Chat on the website or call +248 467 1916 for immediate assistance.

Q2: How long does withdrawal take?
A: 1-3 business days typically. XS Mastercard offers instant access.

Q3: Is XS.com regulated?
A: Yes, by multiple authorities including ASIC (374409), CySEC (412/22), and FSA (SD089).

Q4: Can I trade cryptocurrencies on XS?
A: Yes, they offer multiple cryptocurrencies including Bitcoin and Ethereum.

Q5: What is the minimum deposit?
A: Varies by account type and region. Check account types page for current requirements.

Q6: How do I enable 2FA?
A: Go to Account Settings → Security → Two-Factor Authentication.

Q7: Can someone else trade on my account?
A: Only with proper Power of Attorney documentation approved by XS compliance.

Q8: What if I have a dispute with XS?
A: First email support@xs.com, then escalate to relevant regulator if unresolved.

---

Final Important Notes

📅 Support Availability:

• 24/5 Support: Monday-Friday, 24 hours
• Weekend Support: Limited services
• Holidays: May affect response times

🔗 Official Links to Bookmark:

• Main Website: https://www.xs.com
• Help Center: https://www.xs.com/en/help-center
• Contact Page: https://www.xs.com/en/company/contact-us
• Regulations: https://www.xs.com/en/company/regulations

📞 Emergency Contacts:

• Technical Issues: support@xs.com or +248 467 1916
• Trading Issues: dealing@xs.com
• Security Concerns: Immediate contact via live chat

Remember: Always verify you’re on the official xs.com website before entering any login credentials or sensitive information. Bookmark the official site to avoid phishing attempts.

Last Updated: Based on XS.com data as of 2026