Customer Care Phone Number

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Complete Guide to MoMA Customer Care: Official Phone Numbers & Contact Information

Need to get in touch with The Museum of Modern Art? Whether you’re visiting the museum, shopping at the MoMA Design Store, or need research assistance, having the right contact information is essential. This comprehensive guide provides all official MoMA phone numbers, email addresses, and contact channels, verified directly from MoMA’s official sources.

Critical Contact Information – Quick Reference

DepartmentPhone NumberEmailHours (ET)
MoMA Design Store Customer Service (US Orders)800.793.3167Via Contact FormMon-Fri 9:30am-5:00pm
MoMA Design Store International Orders212.708.9888Via Contact FormMon-Fri 9:30am-5:00pm
General Museum Information(212) 708-9400info@moma.orgDaily 9:00am-5:00pm
Press Office – MoMANot Listedpressoffice@moma.orgBusiness Hours
Press Office – MoMA PS1Not Listedpress_momaps1@moma.orgBusiness Hours
Learning & Engagement(212) 708-9781learning@moma.orgMon-Fri 9:00am-5:00pm

Note: The customer care phone number for the MoMA Design Store is 800.793.3167 for U.S. orders and 212.708.9888 for international inquiries.

MoMA Design Store: Complete Customer Service Guide

Official Contact Channels

The MoMA Design Store operates a dedicated help center with specific numbers for different needs:

For Order Assistance:

  • U.S. Orders: 800.793.3167 (Monday-Friday, 9:30 a.m. – 5:00 p.m. ET)
  • International Orders: 212.708.9888 (Monday-Friday, 9:30 a.m. – 5:00 p.m. ET)
  • Email: Use the Contact Us form

Common Issues & Solutions

Order Problems:

  1. Have your order number ready when calling
  2. Check your email for order confirmation and tracking
  3. For international orders, allow extra processing time

Returns & Exchanges:

Shipping Information:

  • U.S. shipping details available in Help Center
  • International order guidance here

The Museum of Modern Art: Department Contacts

Visitor Information

  • Main Address: 11 West 53rd Street, New York, NY 10019
  • General Hours: Open today, 10:30 a.m.–5:30 p.m. (check website for variations)
  • Tickets: visit.moma.org/select

Press & Media Relations

MoMA Main Museum:

  • Department of Communications and Public Affairs
  • 11 West 53rd Street, New York, NY 10019
  • Email: pressoffice@moma.org
  • Online Press Office: press.moma.org

MoMA PS1:

  • 22-25 Jackson Avenue at 46th Avenue, Long Island City, NY 11101
  • Email: press_momaps1@moma.org

Press Requests:

Research & Library Services

How to Contact Specific Departments

1. Membership Services

2. Educational Programs

  • Phone: (212) 708-9781
  • Email: learning@moma.org
  • For school groups, tours, and public programs

3. Website & Technical Issues

  • Report problems with moma.org or online services
  • Check About This Site for technical policies

4. Product Submissions (Design Store)

  • Cannot contact buyers directly
  • Submit products via: Product Submission Form
  • Due to volume, only selected submissions receive responses

Social Media & Digital Channels

Official Social Media Accounts

What Social Media Can Help With

  • Exhibition updates and announcements
  • Event information
  • General museum news
  • Note: For customer service issues, use official phone/email channels

Warning: Avoiding Scams & Unofficial Channels

Red Flags to Watch For

  1. Phone numbers not listed on official MoMA websites
  2. Emails from @moma.com (official domain is @moma.org)
  3. Requests for payment via wire transfer or gift cards
  4. Social media accounts claiming to be “MoMA Support”

Verified Official Websites

Practical Tips for Effective Communication

Before You Call or Email

  1. Have your information ready: Order numbers, member IDs, or specific details
  2. Check the Help Center first: Many questions are answered in FAQs
  3. Note time zones: All times are Eastern Time (ET)
  4. Be specific: Describe your issue clearly and concisely

Best Times to Contact

  • Phone: Mid-week, mid-day (avoid Monday mornings and Friday afternoons)
  • Email: Any time – responses typically within 1-2 business days
  • Design Store: Call between 10am-4pm ET for shortest wait times

International Visitors & Shipping

Design Store International Orders

  • Phone: 212.708.9888
  • Special section in Help Center for International Orders
  • Additional duties and taxes may apply to international shipments

Japan Customers

  • Japan Online Store: www.momastore.jp
  • Physical stores in Tokyo, Osaka, and Kyoto

FAQ: Most Common Contact Questions

Q: What is the MoMA Design Store customer care phone number?
A: 800.793.3167 for U.S. orders, 212.708.9888 for international orders.

Q: Can I speak to a live person at MoMA?
A: Yes, during business hours at the numbers listed above. The general museum number is (212) 708-9400.

Q: How do I contact MoMA about a website problem?
A: Use the general contact form or email webmaster@moma.org for technical issues.

Q: Where do I send press inquiries?
A: Email pressoffice@moma.org for MoMA or press_momaps1@moma.org for MoMA PS1.

Q: How can I submit artwork or products to MoMA?
A: The museum has formal acquisition processes – start at moma.org/research. For Design Store products, use the submission form.

Q: Is there a different number for membership questions?
A: Use the main numbers, but having your member ID ready will speed up the process.

Additional Resources

Conclusion

For the MoMA Design Store customer care phone number, remember 800.793.3167 (U.S.) or 212.708.9888 (international). Always use official channels from moma.org or store.moma.org websites to ensure you’re contacting legitimate MoMA representatives. Whether you need shopping assistance, museum information, or press resources, this guide provides all verified contact methods for The Museum of Modern Art and its Design Store.

Last verified: February 2026
All information comes from official MoMA websites and help centers

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