Z.A. Ghaffar Securities Customer Care Phone Number & Official Contact Information

For investors and clients seeking direct assistance, the primary customer care channels for Z.A. Ghaffar Securities (Pvt) Limited are listed below. This information is verified from official sources to ensure you avoid scams and unofficial channels.

Official Customer Care Phone Numbers:

Landline: (021) 32425182, (021) 32423277
Mobile: 0332-3104224

Head Office Address:
Z.A. Ghaffar Securities (Pvt) Ltd.,
49, Stock Exchange Building, Stock Exchange Road,
Karachi-74000, Pakistan.

Official Website: https://www.zags.com.pk

Official Contact Details & Channels

Based on the official website and Pakistan Stock Exchange (PSX) records, here are the verified ways to contact Z.A. Ghaffar Securities.

Primary Contact Information (Verified)

The following table consolidates the key official contact points for the brokerage firm.

Contact Type	Details	Source / Notes
Corporate Office Phone	(021) 32425182, (021) 32423277	Listed on official website’s “Contact” page.
Mobile Contact	0332-3104224	Listed on official website’s “Contact” page.
Primary Email	info@zags.com.pk	Listed on the “About Us” page.
Alternative Emails	zag_sec@hotmail.com, zag@zags.com.pk	Found in PSX broker directories and website footer.
Official Address	49, Stock Exchange Building, Stock Exchange Road, Karachi.	Consistent across PSX listings and official site.
TREC Holder Status	Trading Right & Entitlement Certificate (TREC) Holder of Pakistan Stock Exchange (PSX).	Confirms legitimacy as an authorized broker.

Key Management & Authorized Personnel

For formal or escalated inquiries, knowing the key executives can be helpful.

Chief Executive Officer (CEO) & Authorized Person: Mr. Zahoor Abdul Ghaffar (20+ years of market experience).
Executive Director: Mr. Faisal Abdul Ghaffar.
Executive Director: Mr. Ahad Zahoor.

Addressing Common Customer Pain Points & Queries

Analysis of search patterns and official data reveals the primary reasons users seek contact information.

1. Need for Account & Trading Support

Users often search for contact details to resolve issues related to:

Trading platform access or functionality.
Account statements and portfolio inquiries.
Transaction discrepancies or settlement issues.

Solution: The provided phone numbers and emails are your first point of contact for these operational issues. For CDC (Central Depository Company) related queries, they may refer you to CDC’s support at 0800-23275 or info@cdcpak.com.

2. Verification of Broker Legitimacy

Potential investors search contact info to verify the firm’s authenticity before opening an account.

Solution: You can cross-verify the firm’s status on the:

Pakistan Stock Exchange (PSX) website under the list of brokers.
Securities and Exchange Commission of Pakistan (SECP) website.
The presence of a TREC Holder status, as mentioned, confirms it is a licensed PSX member.

3. Seeking Investor Relations & Complaints

There is a need for formal channels to lodge complaints or access investor documents.

Solution:

Investor Portal: The website has an “Investor Portal” section (portal.php).
Policies & Forms: Key documents like the Account Opening Form (zags_aof.pdf) and KYC policy are available in the “Downloads” section.
Complaint Escalation: If unresolved, complaints can be escalated to the relevant exchange (PSX/PMEX) or regulator (SECP).

Step-by-Step Guide to Get Help

Follow this practical guide to ensure your query is directed correctly and resolved efficiently.

Identify Your Issue: Clarify if it’s related to trading, account access, documentation, or a complaint.
Gather Details: Have your client ID, CNIC, and relevant trade references ready.
Choose the Right Channel:
- For urgent trading issues, call the mobile number 0332-3104224.
- For formal requests or documentation, email info@zags.com.pk.
- To visit in person, go to their office at the Stock Exchange Building in Karachi.
Follow Up: If you don’t receive a response, send a polite follow-up email or call during business hours.

Critical Warnings About Scams & Unofficial Channels

Protecting your financial information is paramount. Heed these warnings:

No Social Media Customer Care: Z.A. Ghaffar Securities does not have official, dedicated customer care on social media platforms like Facebook or Instagram. The profiles you may find (e.g., Zafar Securities) are for a different, unrelated brokerage firm.
Beware of Fake Numbers: Only use the phone numbers listed on their official website (zags.com.pk) or the PSX broker directory. Do not trust numbers provided in unverified blogs or social media posts.
Email Verification: Always check the email domain. Official emails will come from @zags.com.pk or the associated hotmail.com address used for formal correspondence. Be wary of look-alike domains.
Direct Communication: Avoid sharing sensitive account details or passwords over the phone or email unless you have initiated the contact to a verified number/address.

Practical Tips for a Better Experience

Business Hours: Call during regular Pakistani market hours (9:00 AM to 5:00 PM PKT) for a higher chance of direct contact.
Clear Communication: When emailing, use a clear subject line (e.g., “Query Regarding Account #XYZ”).
Document Everything: Keep a record of your communication, including dates, times, and the name of the representative you speak with.
Website Resources: Before calling, check the “Faq” and “Downloads” sections on zags.com.pk as your question might already be answered there.

Frequently Asked Questions (FAQ)

Q1: What is the official customer care phone number for Z.A. Ghaffar Securities?
A: The official landline numbers are (021) 32425182 and (021) 32423277. You can also reach them via mobile at 0332-3104224.

Q2: What is the official email address for support?
A: The primary official email address is info@zags.com.pk. Alternative correspondence emails include zag_sec@hotmail.com.

Q3: Where is the head office located?
A: The head office is at 49, Stock Exchange Building, Stock Exchange Road, Karachi-74000, Pakistan.

Q4: Is Z.A. Ghaffar Securities a legitimate broker?
A: Yes, it is a legitimate TREC Holder of the Pakistan Stock Exchange (PSX), established in 1980. Its status can be verified on the PSX and SECP websites.

Q5: How can I complain if my issue is not resolved?
A: First, use the official channels above. If unresolved, you can escalate the matter to the Pakistan Stock Exchange’s (PSX) investor protection department or the Securities and Exchange Commission of Pakistan (SECP).

Q6: Does Z.A. Ghaffar Securities have social media support?
A: No. The company’s official website does not list or link to social media for customer support. Profiles under similar names belong to other entities.