Key Contact Summary
If you need one thing, here it is: For all general newspaper-related inquiries, the primary customer care number for Lismore City News is 1300 131 095. This connects you to the Australian Community Media (ACM) support team for subscription, delivery, and account help.
For submitting a news story or tip, email the editorial team directly at editorial@lismorecitynews.com.au.
Who is Lismore City News?
Lismore City News is a paid, weekly community newspaper featuring local news, sport, lifestyle, property, and community events. It is part of the Australian Community Media (ACM) digital network, serving the Lismore and Northern Rivers region of NSW.
A major user pain point is confusing the newspaper with the Lismore City Council (the local government). This guide provides the verified, official channels for the newspaper only.
Official Contact Details & Customer Care
Use this table to instantly find the right contact for your specific need.
| Purpose of Contact | Recommended Method | Direct Contact Details | Hours/Availability |
|---|---|---|---|
| Subscription, Delivery & Account Issues | Customer Support Phone | 1300 131 095 | Mon-Fri, 9am–5pm |
| Submit a News Tip, Story, or Photo | Editorial Team Email | editorial@lismorecitynews.com.au | Monitored regularly |
| Contact the Editorial Team Directly | Editorial Phone/Text | 0484 628 910 | For urgent media enquiries |
| Advertising & Commercial Opportunities | Commercial Manager | caroline.jackson@austcommunitymedia.com.au or 0419 980 128 | Business hours |
| Report a Delivery Problem (e.g., missing paper) | Online Distribution Form | Log a distribution enquiry here | 24/7 online form |
How to Submit a News Story or Tip
Want to see your community story in print? Follow these steps:
- Gather Your Information: Have the basic facts ready: Who, What, When, Where, and Why. Attach any relevant photos (with captions/credits).
- Choose Your Contact: For general news tips, use
editorial@lismorecitynews.com.au. For a specific journalist, you can use the individual emails below. - Craft Your Email: Use a clear subject line (e.g., “News Tip: Community Garden Opening” or “Letter to the Editor re: Local Park”). Briefly explain your story in the body.
- Submit: Send your email. The editorial team reviews all submissions. Please allow time for a response.
Key Editorial Staff Contacts:
- General Editorial Desk:
editorial@lismorecitynews.com.au(Best first point of contact) - Mitchell Craig:
mitchell.craig@lismorecitynews.com.au - Cathy Adams:
cathy.adams@lismorecitynews.com.au - David Kirkpatrick:
david.kirkpatrick@lismorecitynews.com.au
Managing Your Subscription & Account
For any issues with your paid subscription—whether it’s changing your address, pausing delivery, or billing questions—the ACM customer service team is your direct line.
- Phone: Call
1300 131 095during business hours (Monday to Friday, 9 AM – 5 PM). - Online: Access the Help Centre for FAQs and to submit a request.
- Delivery Issues: If your paper doesn’t arrive, use the dedicated Distribution Enquiry Form for the fastest resolution.
Social Media & Online Presence
Stay updated and engage with Lismore City News online:
- Facebook: @Lismore City News – For news updates and community conversation.
- Instagram: @lismorecitynews – For photos and community highlights.
- Website: www.lismorecitynews.com.au – For full articles, digital editions, and more.
Note: While you can message social media pages, for official customer service (subscriptions, account changes) or guaranteed editorial response, always use the dedicated email or phone numbers above.
Physical & Postal Addresses
- Editorial Office Address: 61 High Street, Lismore Heights NSW 2480
- Postal Address: PO Box 908, Lismore NSW 2480
Frequently Asked Questions (FAQ)
Q: Is Lismore City News the same as Lismore City Council?
A: No. They are completely separate. Lismore City News is a newspaper. Lismore City Council is the local government authority. The Council’s contact number is 02 6625 0500. Do not call the Council for newspaper-related queries.
Q: What is the main customer care phone number for Lismore City News?
A: The primary customer care number is 1300 131 095. This is for subscription, delivery, and account support.
Q: How do I submit a letter to the editor?
A: Send your letter via email to editorial@lismorecitynews.com.au. Ensure it is concise, includes your full name, address, and phone number for verification (address and phone are not published).
Q: How can I place an advertisement in the paper?
A: Contact the Commercial Manager, Caroline Jackson, at caroline.jackson@austcommunitymedia.com.au or call 0419 980 128.
Q: My paper wasn’t delivered. What should I do?
A: The fastest way to resolve a delivery issue is to use the online Distribution Enquiry Form. You can also call customer care at 1300 131 095.
Q: Where can I buy a single copy of the newspaper?
A: Single copies are available at various newsagents and selected retail outlets across the Lismore region. For specific locations, check the newspaper’s Facebook page for updates.
Q: Is there a digital edition?
A: Yes. A digital edition is available as part of a subscription. Access it and manage your digital account via the Lismore City News website.
Customer Care Phone Number 
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