Navigating customer service for a new brand can be challenging. This guide compiles all verified contact information for Soulively Apparel Private Limited, addresses common customer pain points, and provides clear solutions for order tracking, returns, and inquiries.
Official Soulively Customer Care Contact Details (Verified)
Based on the latest public data and official sources, here are the primary channels to contact Soulively.
| Contact Method | Official Details | Best Used For |
|---|---|---|
| Customer Care Phone Number | +91 9971997701 Alternate Number: +91 91997 19977 | General inquiries, urgent order issues. |
| Primary Customer Service Email | wecare@soulively.com | Customer support, complaints, feedback. |
| Business/Executive Email | shadab@soulively.com | Business partnerships, PR, formal communications. |
| Registered Corporate Address | B-28/7 S/F, Flat No-305, Tower A, Shaheen Bagh, Jamia Nagar, South Delhi, Delhi – 110025 | Official correspondence, legal matters. |
| Website Contact Form | https://www.soulively.com/pages/contact | General queries, product questions. |
Addressing Common Customer Pain Points & Solutions
Our analysis identifies key areas where customers seek help. Here are direct solutions.
1. How to Track Your Soulively Order
Navigating the “Track Order” page is the standard method.
- Step 1: Go to the Soulively Track Order Page.
- Step 2: Enter your order number and email address used for purchase.
- Step 3: If the portal doesn’t update, email your details to wecare@soulively.com with the subject line “Order Tracking Help – [Your Order Number]”.
2. Initiating a Return or Exchange
The process is managed via a dedicated portal.
- Primary Method: Use the official Returns & Exchange Portal.
- WhatsApp Support: Click the WhatsApp icon on the bottom right of Soulively’s website for guided help.
- Key Requirement: You will need to log in with your contact details and verify via OTP to access the “Manage Your Orders” section.
3. Getting a Refund Status
Refunds are typically processed after the return is verified at the warehouse.
- Timeline: Allow 7-14 business days for the refund to reflect in your original payment mode.
- Action: If it takes longer, contact wecare@soulively.com with your return RMA number.
Official Social Media & Store Links
For updates, styling tips, and community engagement, here are the official brand handles. Note: These are not recommended for urgent customer service issues.
| Platform | Official Handle / Link |
|---|---|
| @soulivelydotcom | |
| Soulively | |
| Myntra Store | Soulively on Myntra (For purchases only) |
| AJIO Store | Available (As per brand announcements) |
| YouTube | @Soulively |
| soulively |
⚠️ Important Warnings: Avoid Scams & Unofficial Channels
- Only Use Official Numbers: The only verified customer care numbers are +91 9971997701 and +91 91997 19977. Be wary of any other numbers found on unverified blogs or third-party sites.
- Direct Website Navigation: Always type
https://www.soulively.comdirectly into your browser. Avoid clicking on ads promising “Soulively customer care number” to prevent phishing scams. - Social Media Caution: Do not share your order details or personal information in public comments or with unofficial DM accounts. Always use the official email or contact form for support.
Practical Tips for Effective Support
- Have Details Ready: When calling or emailing, keep your order number, transaction ID, and registered email/phone handy.
- Clear Subject Lines: Use specific subject lines like “Return Request for Order #12345” to ensure a faster response.
- Business Hours: While not explicitly stated, standard Indian business hours (10 AM to 6 PM IST, Mon-Sat) are a good guideline for expecting call responses.
- Purchases on Myntra/AJIO: If you bought Soulively products from Myntra or AJIO, contact the marketplace’s customer service first, as they handle fulfillment and returns for orders on their platform.
Frequently Asked Questions (FAQ)
Q1: What is the official Soulively customer care phone number?
A: The primary verified customer care phone number is +91 9971997701.
Q2: I emailed but haven’t heard back. What should I do?
A: Allow 24-48 hours for a response. If no reply, send a polite follow-up email or try the contact form on their website. Ensure you check your spam/junk folder.
Q3: How do I return a product bought from the Soulively website?
A: Log in to the dedicated Returns & Exchange Portal or initiate the process via the WhatsApp icon on their site.
Q4: Where is Soulively located?
A: Their registered corporate office is at B-28/7 S/F, Flat No-305, Tower A, Shaheen Bagh, Jamia Nagar, South Delhi, Delhi, 110025. This is not a walk-in store for customers.
Q5: Can I buy Soulively products offline?
A: Currently, Soulively operates as a digital-first brand and sells through its official website and online marketplaces like Myntra and AJIO. There is no public information about physical retail stores.
Q6: Who owns Soulively?
A: Soulively Apparel Private Limited is incorporated by directors Mohd Shadab Alam and Farkhunda Sadiya.
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