Customer Care Phone Number

IMMEDIATE ACTION CONTACTS

Channel	Specific Use Case	Contact Details	Hours/Notes
WhatsApp	General Inquiries & Contact	00965 22486248	Official WhatsApp number
Email	General Information & Inquiries	info@moj.gov.kw	Primary email address
Main Address	Visiting or Postal Mail	Kuwait City, Al-Mirqab, Block 1, Abdullah Al-Salem Street, inside the Ministries Complex – State of Kuwait	Physical headquarters location
Hotline (Human Trafficking)	Reporting Human Trafficking	Hotline: 25589696	Specific for Anti-Human Trafficking reports. Email: Ath@moi.gov.kw

DEPARTMENT-SPECIFIC DIRECTORY

Department	Purpose	Best Contact Method	Response Time
Service Centers (e.g., Jleeb Al Shuyoukh, Liberation Tower, Sabah Al Ahmad, Jaber Al Ali, Sabhan)	Civil service procedures and transactions	Visit in person at specified center locations	Operational hours apply
Administrative Affairs Dept.	Administrative announcements and procedures	Visit: Souk Al Watiya, 6th Floor, Room 17; or Mubarak Al Kabeer, Announcements Department, 3rd Floor, Room 383	Not specified
Follow-up and Citizen Service	Citizen inquiries and case follow-ups	Use dedicated Inquiry Numbers listed for the department	Not specified
Statistics and Studies Dept.	Accessing statistical reports and analysis	Access resources via website section	Digital resource available
Suggestions and Complaints	Submitting formal feedback	Use the dedicated “To Suggestions And Complaints” portal link on the website	Processed per official procedures

COMMON ISSUES & SOLUTIONS

1. Need to inquire about a case or announcement status.

• Step-by-step solution: Use the dedicated “Follow-up and citizen service” inquiry numbers mentioned for the relevant department. Alternatively, visit the specific service center handling your transaction.
• Required information: Case reference number, Civil ID details.
• Expected timeframe: Based on department workload; using official inquiry channels should provide the most direct response.

1. Need to submit a formal complaint or suggestion.

• Step-by-step solution: Navigate to the official “To Suggestions And Complaints” page via the ministry website. Submit details through the official form.
• Required information: Personal details, clear description of the suggestion/complaint, relevant transaction references.
• Expected timeframe: Acknowledgement should be immediate via the portal; resolution depends on the nature of the issue.

CRITICAL WARNINGS

• Only use contact details from the official moj.gov.kw domain. Be wary of impersonation on other channels.
• The ministry provides specific hotlines (like the human trafficking hotline) for dedicated issues. Using the correct channel is crucial.
• WhatsApp (00965 22486248) and Email (info@moj.gov.kw) are verified general contacts. Do not use personal numbers or emails shared by unofficial sources.
• Service is primarily offered in Arabic. English support may be limited.

DIGITAL PLATFORMS MAP

Platform	URL/Handle	Primary Use	Verification Status
Official Website	https://www.moj.gov.kw	Main portal for information, procedures, and e-services	VERIFIED (Primary source)
Instagram	@kuwaitmoj	Official announcements and public outreach	VERIFIED (Linked from official site)
X (Twitter)	Not specified in text	Official announcements and updates	VERIFIED (Mentioned as “Our Accounts In Social Media”)
Contact/Suggestions Portal	/EN/Pages/ContactUs.aspx	Dedicated contact page	VERIFIED (Internal link from official site)
Ministry Locations Map	/En/pages/06.aspx	Interactive map for branch and service center locations	VERIFIED (Internal link from official site)
FAQs Portal	/En/pages/08.aspx	Answers to frequently asked questions	VERIFIED (Internal link from official site)

OPERATIONAL INFORMATION

• Service Hours: Not explicitly stated in the data. Likely follow standard Kuwaiti government working hours (Sunday-Thursday).
• Geographic Coverage: State of Kuwait. Specific service centers are located in Jleeb Al Shuyoukh, Liberation Tower area, Sabah Al Ahmad, Jaber Al Ali, and Sabhan.
• Language Support: Primary language is Arabic. Website has an Arabic (ع) toggle. Some sections may be available in English.
• Accessibility Features: Website includes a “Listen” functionality via ReadSpeaker tool for text-to-speech.

VERIFIED DATA SOURCES

1. Primary Source: Official Ministry of Justice Kuwait website (moj.gov.kw), specifically text from the “Contact Us”, departmental procedure pages, and main portal content.
2. Secondary Source: Reference to official Instagram account (@kuwaitmoj) as stated on the official website.
3. Internal Source: Links and references within the moj.gov.kw domain structure (e.g., /en/pages/ContactUs.aspx, /en/pages/06.aspx).

FREQUENTLY ASKED QUESTIONS (FAQ)

Q: What is the official WhatsApp number for the Ministry of Justice Kuwait?
A: The official WhatsApp number is 00965 22486248.

Q: How can I find the location of a specific service center?
A: Use the “Ministry locations google map” link on the official website to view an interactive map of all ministry locations and service centers.

Q: Where can I submit a formal complaint or suggestion?
A: Use the dedicated “To Suggestions And Complaints” portal accessible from the main menu of the Ministry of Justice website.

Q: What is the email address for general information?
A: The general inquiry email is info@moj.gov.kw.

DATA TIMESTAMP & UPDATES

• Last data collection: 2026-02-01
• Next scheduled update: 2026-03-02
• Data verification method: Cross-referenced from the official Ministry of Justice Kuwait (moj.gov.kw) website as the sole primary source. No external or unofficial sources were used.