Kuwait Oil Tanker Company (KOTC): Official Contact Details & Customer Care Guide

Summary & Key Contact Information

If you need to contact the Kuwait Oil Tanker Company (KOTC) urgently, use the official channels below. Beware of unofficial numbers or social media accounts claiming to represent KOTC.

Official Headquarters Contact Details:

Email: ho-email@kotc.com.kw
Telex: 30850 / 44755 KOTC KT
Official Website: http://www.kotc.com.kw
Social Media: @kotc_official on Instagram | KOTC Facebook Page
Address: The Arab Organizations Headquarters Building, Shuwaikh area, near Kuwait City, Kuwait.

For Specific Vessel Contact: Each KOTC vessel has a dedicated email (e.g., slh@kotc.com.kw) and satellite phone. See the full fleet list below.

Note on Phone Numbers: KOTC primarily uses email, telex, and vessel-specific satellite contacts for operational communication. Public-facing customer service for general inquiries is channeled through the official email and website contact forms.

Understanding KOTC: Services & How to Get Help

The Kuwait Oil Tanker Company S.A.K. is a key player in global shipping, specializing in the transport of crude oil, refined petroleum products, and liquefied petroleum gas. This guide compiles all verified contact information and addresses common user queries based on search patterns and provided data.

How to Contact the Right KOTC Department

Different inquiries should be directed to specific departments for a faster response.

Department / Inquiry Type	Best Contact Method	Key Contact Details / Notes
General Inquiries & Headquarters	Official Email or Website Form	Email: `ho-email@kotc.com.kw`
Operational & Vessel Specific Issues	Vessel’s Direct Email	Format: `[3-letter vessel code]@kotc.com.kw` (e.g., `slh@kotc.com.kw` for AlSalheia).
Tendering & Supplier Registration	I-Sourcing Portal / Finance Email	Portal: KOTC I-Sourcing Finance Queries: `cm-fin@kotc.com.kw`
Career & Job Vacancies	Job Vacancies Portal	Portal: KOTC Job Vacancies
Marine Agency Branch	Dedicated Website Section	Info Page: Marine Agency Branch

Step-by-Step: How to Resolve Common Issues

Identify Your Need: Determine if your query is about a specific vessel, a commercial tender, a job application, or a general company inquiry.
Use the Correct Channel: Refer to the table above. For vessel operations, always use the vessel’s direct email.
Provide Essential Details: Include relevant information such as vessel name, contract/tender reference, or your application ID.
Escalate if Necessary: If you don’t receive a response, you can follow up via the main headquarters email (ho-email@kotc.com.kw), clearly stating your previous attempt.

Complete KOTC Vessel Fleet & Direct Contacts

For direct communication with a specific vessel, use the contact details below. These are crucial for charterers, port agents, and operational stakeholders.

Example Vessel Contact Details (from provided data):

AlSalheia: Tel: +870 7739 22319 | Email: slh@kotc.com.kw
AlKout: Tel: +870 773922314 | Email: kout@kotc.com.kw (format example)
GasUmmAlRowaisat: Tel: +870773942151 | Email: gur@kotc.com.kw
Burgan: Tel: +47 236 701 33 | Email: bur@Kotc.com.kw

To find a specific vessel’s contact info:

Visit the KOTC Fleet List.
Click on the vessel’s name to access its dedicated page.
Locate the “Vessel’s contact details” section on the page.

Important Warnings & Practical Tips

Beware of Scams: KOTC will not ask for personal financial information over unsolicited calls or social media messages. Always verify communication through the official @kotc.com.kw email domain.
No Universal “Customer Care Phone Number”: As a maritime operation, KOTC does not publicize a central customer care phone line. Insistence on finding one leads to exposure to fake numbers. Email is the standard and official channel.
For Vendors/Suppliers: All tenders are managed through the official I-Sourcing portal. The company states: “It’s the sole responsibility of the Vendor to contact KOTC…” if they do not receive communication regarding a tender.
Use the Site Map: The KOTC website has a comprehensive Site Map to navigate to any specific section easily.

Frequently Asked Questions (FAQ)

Q: What is the official KOTC customer care phone number?
A: KOTC does not advertise a universal customer care phone number for general public use. Official communication is conducted via email (ho-email@kotc.com.kw), telex, and vessel-specific satellite contacts. Using the correct email ensures your query reaches the responsible department.

Q: How can I apply for a job at KOTC?
A: All job vacancies are posted on the official Job Vacancies portal. Applications should be submitted as per the instructions in each vacancy notice.

Q: I am a supplier. How do I do business with KOTC?
A: You must register and monitor opportunities through the I-Sourcing portal. For payment or financial queries, you can contact cm-fin@kotc.com.kw.

Q: How do I contact a specific KOTC tanker ship?
A: Each vessel has a dedicated email address (typically a three-letter code@kotc.com.kw) and satellite phone number. Find the specific vessel page via the Fleet List on KOTC’s website.

Q: Where is KOTC’s head office located?
A: The head office is located in The Arab Organizations Headquarters Building in the Shuwaikh area, near Kuwait City, Kuwait.

Q: Is KOTC on social media?
A: Yes, the official Instagram is @kotc_official and the official Facebook page is Kuwait Oil Tanker Company S.A.K (KOTC). Be cautious of impersonator accounts.