Customer Care Phone Number

If you have forgotten your password for the CITRA (Communication and Information Technology Regulatory Authority) Eservices Portal, follow this step-by-step guide to regain access to your account.

Step-by-Step Password Reset Process

Step 1: Access the Password Reset Page

1. Go to the CITRA Eservices Portal login page at:
   https://eservices.citra.gov.kw/Pages/Home.aspx
2. On the login page, look for and click the link labeled “Forgot Password”.
3. You will be directed to the password recovery page.

Step 2: Enter Your Account Information

On the “Forgot Password” page, you will see a form with two required fields:

1. Email: Enter the email address associated with your CITRA Eservices Portal account in the field marked with an asterisk (*).
2. CAPTCHA Code: Enter the security code (CAPTCHA) shown in the picture on the screen. This verifies you are not a bot.
   • If the code is unclear, click the “Reload Code” button to generate a new one.

Step 3: Submit the Request

1. Double-check that the email address you entered is correct.
2. Ensure the CAPTCHA code is entered exactly as displayed.
3. Click the “Send Reset Link” button.

Step 4: Check Your Email

1. Open the inbox of the email address you provided.
2. Look for a password reset email from CITRA. This may take a few minutes.
3. Check your spam or junk folder if you do not see the email in your main inbox.

Step 5: Create a New Password

1. Open the password reset email from CITRA.
2. Click the unique password reset link provided in the email. This link will expire after a certain period.
3. You will be taken to a page where you can enter a new password for your account.
4. Create a strong, new password and confirm it.
5. Save or note down your new password in a secure place.

Step 6: Log In with New Credentials

1. Return to the main Eservices Portal login page.
2. Enter your username/email and your new password.
3. You should now have full access to your account.

What to Do If You Encounter Problems

• “Send Reset Link” button doesn’t work: Ensure all fields (Email and CAPTCHA) are filled correctly. The CAPTCHA code is case-sensitive.
• No reset email received: First, check your spam folder. If it’s not there, wait 15-30 minutes and try the process again from Step 1. Ensure you are using the correct email address for your account.
• Reset link expired: Password reset links are typically valid for a limited time (e.g., 1-24 hours). If yours expired, you must restart the process from the beginning.
• Forgot which email you used: If you cannot remember the email associated with your account, you will need to contact CITRA Support directly for further assistance.

Need Further Help?

If the self-service password reset process fails, contact CITRA support:

• General Helpline: Call 125
• Customer Service Email: cs@citra.gov.kw

When contacting support, be ready to provide information to verify your identity, such as your full name and possibly your Civil ID number associated with the account.

Important: Always perform password resets only through the official eservices.citra.gov.kw website. Do not use links from emails you did not request yourself, as they could be phishing attempts.