Executive Summary
The Australian Press Council (APC) is the principal body for handling complaints about Australian newspapers, magazines, and their digital platforms. This guide provides verified contact details, explains the complaints process, and offers essential tips for effectively resolving media-related concerns. The correct customer care phone number is (02) 9261 1930 or the free call number 1800 025 712.
Official Australian Press Council Contact Details
Use the following verified information to contact the APC. Always rely on these official channels to avoid scams or misinformation.
Primary Contact Numbers & Email
| Contact Purpose | Phone Number | Email Address | Best Hours |
|---|---|---|---|
| General Enquiries & Complaints | (02) 9261 1930 or 1800 025 712 (Free Call) | info@presscouncil.org.au | Mon-Fri, 9:00 AM – 5:00 PM AEST |
| Media & Journalist Enquiries | (02) 9261 1930 | media@presscouncil.org.au | As above |
| Complaints Form | N/A | Online Form | 24/7 Online Submission |
Physical & Postal Addresses
- Postal Address (All Mail): Australian Press Council, PO Box 1014, North Sydney NSW 2059.
- Street Address (Appointment Only): Suite 302, Level 3, 77 Pacific Highway, North Sydney NSW 2060.
- Important: Visits are by appointment only. Contact the team by phone first.
Official Website & Social Media
- Main Website: https://presscouncil.org.au
- Complaints Portal: https://presscouncil.org.au/complaints/make-a-complaint/
- LinkedIn: Australian Press Council
- Twitter (X): @AusPressCouncil
Understanding the APC Complaints Process: A Step-by-Step Guide
A common pain point is not knowing how or when to lodge a complaint. The APC has a clear procedure designed to resolve issues efficiently.
Step 1: Contact the Publication First
The APC strongly recommends you first attempt to resolve your complaint directly with the editor or publisher of the newspaper, magazine, or website in question. This is often the quickest way to achieve a resolution, such as a correction or right of reply.
Step 2: Lodge a Formal Complaint with the APC
If you are unsatisfied with the publication’s response, you can escalate the matter to the Press Council.
- Submit in Writing: Complaints must be in writing. The fastest method is via the official online complaint form.
- Act Quickly: You must lodge your complaint within 60 days of the article’s publication date.
- Provide Details: Clearly outline the publication, date, the specific content you are complaining about, and which principle(s) of the APC’s Standards of Practice you believe were breached.
Step 3: Council Investigation & Outcome
The APC will assess your complaint, which may involve seeking a response from the publication and attempting mediation. If unresolved, it may proceed to an adjudication by the Council, the result of which is published on their website.
What the Australian Press Council Can and Cannot Do
Understanding the APC’s scope will set clear expectations and save you time.
The APC CAN Handle Complaints About:
- Standards of journalism (accuracy, privacy, fairness, etc.) in member newspapers and magazines.
- Digital content (online articles, videos) associated with those print publications.
- Social media posts published by the official account of a member publication.
The APC CANNOT Handle:
- Complaints about television, radio, or pure-play online news outlets (these are handled by the Australian Communications and Media Authority).
- Complaints about advertising (contact the Advertising Standards Bureau).
- Defamation lawsuits (this is a legal matter for the courts).
- Issues with individual journalists’ personal social media accounts.
- Demands for a journalist to be fired or for monetary compensation.
Pro Tips for Effective Communication with the APC
- Have Your Details Ready: Before calling, note the publication name, article headline, publication date, and a concise summary of your issue.
- Use the Correct Email: For general complaints, use info@presscouncil.org.au. For press inquiries, use media@presscouncil.org.au.
- Check Member List: The APC website has a list of member publications. Ensure the outlet you are complaining about is a member for the APC to have jurisdiction.
- Explore the Resources: The APC site has extensive resources, including their Statements of Principles and past adjudications, which can help you frame your complaint.
- Beware of Unofficial Channels: Only use the contact details listed in this guide from the official presscouncil.org.au domain. Do not trust contact info from unofficial directories or third-party sites, as these may be outdated or fraudulent.
Frequently Asked Questions (FAQ)
Q: What is the main Australian Press Council customer care phone number?
A: The primary contact numbers are (02) 9261 1930 (local call) and 1800 025 712 (free call within Australia).
Q: How do I complain about a social media post from a newspaper?
A: The APC can consider complaints about posts made by the official accounts of member publications. Follow the same process: contact the publication first, then the APC if unresolved.
Q: Is there a time limit for making a complaint?
A: Yes. Complaints must be lodged within 60 days of the article’s publication.
Q: What is the difference between the APC and the ACMA?
A: The APC regulates print media and associated digital platforms (newspapers, magazines). The ACMA regulates broadcast media (TV, radio) and some online content.
Q: Can I visit the APC office in person?
A: Their office in North Sydney is appointment-only. You must contact them by phone or email to arrange a visit.
Q: Who is the current Chair of the APC?
A: As of late 2025, the Chair is Dr. Bronte Adams AM.
Need to Lodge a Complaint?
The most direct path is to use the APC’s official online complaint form: Make a Complaint Here.
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