Customer Care Phone Number

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How to Contact OneFootball: Customer Care Phone Number & Official Support Channels

Looking for a direct way to get in touch with OneFootball? The platform prioritizes digital communication. This guide provides the verified customer care contact details, step-by-step support processes, and essential tips to resolve your issues efficiently.

Official OneFootball Contact Information & Customer Care

Based on the official imprint and contact pages, here are the definitive ways to reach OneFootball GmbH.

Company Headquarters:
OneFootball GmbH
Donaustraße 44
12043 Berlin, Germany
Court of Registration: Amtsgericht Charlottenburg | Registration Number: HRB 144 788 B

Primary Customer Support Email

For general user feedback, account issues, and customer care, use this central email:

📧 feedback@onefootball.com

This is the official and only email provided for account deletion and general user support, as confirmed on their “Delete Account” page.

Department-Specific Contact Emails

For faster routing, use these dedicated addresses based on your inquiry:

DepartmentContact EmailPurpose
General Customer Carefeedback@onefootball.comApp feedback, account issues, technical support
Brand Partnershipsbrand@onefootball.comMarketing, branding, collaborations
Press & Mediapress@onefootball.comJournalist inquiries, media requests
Sales & Advertisingsales@onefootball.comAdvertising opportunities, commercial deals
Creator Networknetwork@onefootball.comContent creator program inquiries
Publisher Networkpublisher-network@onefootball.comMedia/publisher partnerships

Phone Contact Information

OneFootball does not list a general customer service phone number on its official channels. The phone number +49 30 30874 or +49 3030874 found on some third-party sites (like ZoomInfo or Crunchbase) is likely a main office line and not intended for public user support.

Important Warning: Be cautious of any site claiming to offer a direct “OneFootball customer care phone number.” The official support method is via the feedback@onefootball.com email. Contacting unofficial numbers may lead to scams or ineffective help.

Step-by-Step Guide to Get Support

1. How to Resolve Common Issues

  • Account Deletion: You must email feedback@onefootball.com to request account deletion. There is no self-service option in the app.
  • App Feedback & Bugs: Use the “Fill Form” link for Mobile App Feedback on their contact page, which directs to a dedicated feedback form.
  • Business or Partnership Ideas: Use the “Fill Form” link for Influencer Ideas, directing to this partnership form.

2. Best Practices for Contacting Support

To get a swift and effective response:

  1. Use the Correct Email: Choose the department-specific email from the table above.
  2. Write a Clear Subject Line: E.g., “Account Deletion Request for [Your Email]” or “Bug Report: [Brief Description]”.
  3. Include Key Details: Your registered email address, device type (iOS/Android), and a clear description of the issue.
  4. Attach Screenshots: Visual evidence greatly speeds up troubleshooting.

OneFootball on Social Media

While not for direct customer service, engaging on social media can be another way to connect:

Note: Direct Messages (DMs) on social platforms are not guaranteed support channels. For official help, always use the email.

FAQs: Your OneFootball Contact Questions Answered

How do I delete my OneFootball account?
You cannot delete it from within the app. You must send an email to feedback@onefootball.com with your account deletion request. The support team will then guide you through the process.

Is there a OneFootball customer care phone number?
No. OneFootball does not provide a public customer service phone number. The official and recommended method of contact is via email: feedback@onefootball.com.

How do I report a bug or give app feedback?
The best way is to use the dedicated Mobile App Feedback form linked from their contact page. Alternatively, email feedback@onefootball.com.

I’m a content creator. How can I partner with OneFootball?
If you are a video creator or influencer, submit your ideas via the marketing partnership form or email the Creator Network at network@onefootball.com.

What is OneFootball’s official address?
The company headquarters is located at OneFootball GmbH, Donaustraße 44, 12043 Berlin, Germany.

Key Takeaways for Users

  • The primary and most reliable contact method is email: feedback@onefootball.com.
  • Use department-specific emails for business inquiries to ensure your message reaches the right team quickly.
  • There is no public customer service phone number. Avoid unofficial numbers found on third-party sites.
  • For account deletion, emailing support is mandatory—you cannot do it yourself in the app settings.
  • Always use the official links and forms provided on onefootball.com to avoid phishing scams.

By using the official channels outlined in this guide, you can ensure your query is handled securely and efficiently by the OneFootball team.

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