Based on the most recent and verified data, the official Gully Labs customer care phone number is 099102 77889. This is the primary contact number listed for their flagship store in New Delhi.
For the fastest response, the brand strongly prefers communication via WhatsApp at +919311233304. This is prominently featured across their website and social media as the recommended channel for customer inquiries, order tracking, and support.
Critical Contact Information Summary
| Contact Method | Details | Best For |
|---|---|---|
| Primary Phone | 099102 77889 | Calling their Delhi store directly. |
| +919311233304 | Quickest response for order issues, tracking, and general queries. | |
| hello@gullylabs.com | Formal complaints, documentation, and non-urgent matters. | |
| Contact Form | Official Website Form | Exchange/return requests and structured inquiries. |
| Flagship Store | Local Shopping Center, 14, Panchsheel Park, New Delhi, Delhi 110017 | In-person visits and product trials. |
Understanding Gully Labs Support & User Pain Points
Analysis of customer queries and public data reveals common user intents and pain points when seeking Gully Labs customer care.
Primary User Intent: The search for a “customer care phone number” is overwhelmingly navigational. Users have an issue and want the fastest, most direct path to a human representative.
Identified Pain Points from Queries:
- Delivery Delays: Customers report a lack of delivery updates post-order.
- Quality Concerns: Issues regarding product quality upon receipt.
- Return/Exchange Process: Uncertainty on how to initiate returns or exchanges.
- Response Time: Difficulty getting timely replies across some channels.
Step-by-Step Guide to Effective Gully Labs Support
Follow this sequence for the most efficient resolution to your problem.
Step 1: For Urgent Order Issues (Tracking, Changes)
- Use WhatsApp: Message the official number
+919311233304. This is their highlighted support channel. - Provide your Order Number and clear details immediately.
- Business hours are typically 11 AM onwards (IST), as indicated by their store timings.
Step 2: For Formal Requests (Returns, Exchanges, Complaints)
- Use the Official Form: Initiate all exchange/return requests via this dedicated Airtable link. This is the procedure stated by the brand.
- Follow-up via Email: Send the details to hello@gullylabs.com for a paper trail.
Step 3: For General Inquiries & Social Engagement
- Instagram: @gullylabs – For brand updates, product stories, and public DMs.
- X (Twitter): @GullyLabs – For public queries and mentions.
- YouTube: @gullylabs
Important Warnings & Tips for Customers
⚠️ Avoid Unofficial Channels & Scams
- No Other Numbers: The numbers provided here (
099102 77889,+919311233304) are the only publicly listed and verifiable customer contact numbers. Be wary of any other numbers found on unofficial blogs or forums. - Official Domains Only: Only use contact forms and links from the official gullylabs.com domain. Do not trust look-alike websites.
- Secure Payments: Only make payments on the official Gully Labs website. The brand does not solicit payments via direct bank transfer or third-party links.
✅ Practical Tips for a Better Experience
- Order Reference is Key: Always have your Order Number ready when contacting support.
- Business Hours: Contact during Indian business hours (11 AM – 7 PM IST) for a quicker response.
- Document Issues: Take clear photos/videos of any product quality issues to share with support.
- Policy Review: Before reaching out, review their official Shipping Policy and Refund Policy for standard procedures.
Frequently Asked Questions (FAQ)
Q1: What is the official Gully Labs customer care phone number?
A: The official store phone number is 099102 77889. However, for customer support, they primarily use WhatsApp at +919311233304.
Q2: How do I return or exchange my Gully Labs sneakers?
A: You must initiate the request by clicking the official link: Gully Labs Exchange/Return Form. Follow the instructions provided.
Q3: Where is Gully Labs located?
A: Their flagship store and headquarters are at Local Shopping Center, 14, Panchsheel Park, New Delhi, Delhi 110017.
Q4: Is Gully Labs a legitimate brand?
A: Yes. Gully Labs is a legitimate Indian sneaker design house that was featured on Shark Tank India Season 5. They design and manufacture hand-lasted sneakers in India.
Q5: I haven’t received a delivery update. What should I do?
A: 1) Message them on WhatsApp (+919311233304) with your order number. 2) If no response, email hello@gullylabs.com with the same details. This is a commonly reported issue, so persistence across these two official channels is recommended.
Customer Care Phone Number 
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