If your primary goal is to resolve a customer service issue, the official Doc Sneakers customer care phone number is +91 82877 56186. This is the correct channel for order, delivery, and product support inquiries.
This guide provides verified data on Doc Sneakers’ founder, Dheeraj Gupta, and clearly distinguishes between executive contact information and functional customer support channels to manage user expectations and direct queries to the right destination.
Official Customer Support vs. Executive Contact: Key Distinction
For a seamless experience, it is critical to use the correct channel based on your intent.
| Your Need / Intent | Recommended Contact Channel | Details & Purpose |
|---|---|---|
| Order Status, Returns, Refunds, Product Issues | Customer Care Helpline: +91 82877 56186 | Operational support team. Handles day-to-day consumer queries. This is the primary number for customer experience issues. |
| General Website/Account Queries | Official Contact Form: https://docsneakers.in/pages/contact | Managed by the support team for non-urgent communication. |
| Email Communication | Support Email: info@docsneakers.com | For documented correspondence with the customer service department. |
| Business/Partnership/Investment Inquiries | LinkedIn – Dheeraj Gupta | Professional network for B2B communication. Founders typically engage here for strategic opportunities, not routine customer complaints. |
| Press/Media Inquiries | Company Social Media: @docsneakers on Instagram | Public relations and brand engagement channel. |
Doc Sneakers Founder & CEO: Dheeraj Gupta – Profile & Contact Context
Based on corporate data and professional profiles, here is the verified information:
- Full Name: Dheeraj Gupta
- Role: Founder & Chief Executive Officer (CEO) of Doc Sneakers.
- Company: Doc Sneakers (DOC SNEAKERS INDIA PRIVATE LIMITED).
- Founded: The brand was established in 2016; the private limited company was registered in 2024 (CIN: U1520…).
- Location: Delhi, India.
- Professional Profile: Available on LinkedIn (
linkedin.com/in/dheeraj-gupta-a1545290). - Associated Entity: The brand’s trademark (
DOC Sneaker co. Device) is filed under Dheeraj Gupta Trading As: Rocket Sales Enterprise. The listed address for this entity is 125 A, Room No. 1 (Gf), Katwaria Sarai, New Delhi 110016.
Important Note on Personal Contact Data: Search results list a partially masked phone number (+91 95557 1....) and a Gmail address for Dheeraj Gupta. This personal contact information is not intended for general customer service queries. Its publication on data aggregator sites (like RocketReach) is for B2B sales intelligence, not consumer support.
Addressing User Pain Points & Common Queries
1. “I need to contact the founder/CEO directly for a complaint.”
- Step 1 (Critical): Always exhaust the official customer care channels first (
82877 56186,info@docsneakers.com). Operational teams are equipped to resolve 99% of issues. - Step 2 (If Escalation is Necessary): If your issue is unresolved after a reasonable time, you can send a concise, professional message via LinkedIn to Dheeraj Gupta. Clearly state your order number, the problem, and the failed resolution attempts with customer care.
- User Expectation Management: Founders are not the first point of contact for standard refunds or tracking inquiries. Directing these to customer care ensures faster resolution.
2. “How do I verify the authenticity of Doc Sneakers as a company?”
- Verification Point: The founder, Dheeraj Gupta, is a verifiable professional on LinkedIn with over 2K followers, confirming the company’s legitimate leadership.
- Corporate Record: The company is registered with the Ministry of Corporate Affairs as DOC SNEAKERS INDIA PRIVATE LIMITED.
- Brand Origin: Doc Sneakers is a genuine Indian-origin sneaker brand founded in Delhi, not to be confused with the international brand Dr. Martens.
3. “I found a different phone number for the founder. Should I call it?”
- Warning: Do not call personal numbers found on data-scraping websites. These are not official support channels.
- Risk: You may not reach the intended person, and it invades personal privacy. It is an ineffective method for solving consumer issues.
- Correct Action: Use the dedicated, staffed customer care number:
+91 82877 56186.
Practical Tips for Effective Communication
- For Customer Service: Use the helpline or email. Be ready with your order number. Communicate during business hours (Mon-Fri, 9 AM-5 PM IST).
- For Professional/Business Outreach: Use LinkedIn. Craft a clear subject line (e.g., “Partnership Inquiry for Doc Sneakers”).
- Document Your Issue: Before escalating, have a timeline of your previous attempts to contact support (ticket numbers, email dates).
- Social Media for Brand Engagement: Use Instagram/Facebook (
@docsneakers) for public feedback or brand-related questions, not for sharing private order details.
Brand Messaging & Positioning Analysis
Doc Sneakers, under Dheeraj Gupta’s leadership, positions itself as “India’s No.1 Sneaker Store” and a vegan brand with a vision of building a self-reliant Indian sneaker ecosystem since 2016. User searches for the founder indicate informational and navigational intent—a desire to understand the brand’s origins and, often, to escalate service issues, highlighting a potential gap in perceived frontline support efficacy.
Frequently Asked Questions (FAQ)
Q1: Who is the founder of Doc Sneakers?
A: The founder and CEO of Doc Sneakers is Dheeraj Gupta, based in Delhi, India.
Q2: What is Dheeraj Gupta’s email address for customer complaints?
A: Customer complaints should be sent to the official support team at info@docsneakers.com. The founder’s personal email is not published for customer service purposes.
Q3: What is the official Doc Sneakers customer care phone number?
A: The verified customer care helpline is +91 82877 56186.
Q4: Can I visit the Doc Sneakers office address in Katwaria Sarai?
A: The address (125 A, Katwaria Sarai, New Delhi 110016) is listed as a trademark correspondence address for Rocket Sales Enterprise. Doc Sneakers primarily operates as an online store (docsneakers.in), and it is not a walk-in retail location. Always contact customer care before planning a visit.
Q5: How can I connect with Dheeraj Gupta for a business proposal?
A: The appropriate professional channel is via his LinkedIn profile. Send a clear, concise connection request or message outlining your proposal.
Q6: Is Doc Sneakers a genuine Indian company?
A: Yes. It was founded in India in 2016 by Dheeraj Gupta and is registered as a private limited company with the Government of India.
For all standard customer service needs, always start with the official support channels: Call +91 82877 56186 or email info@docsneakers.com.
Customer Care Phone Number 
Leave a comment