For immediate assistance, the official Doc Sneakers customer care phone number is +91 82877 56186. This is the primary contact number for all customer inquiries related to orders, shipping, returns, and product support, available during standard business hours.
This comprehensive guide consolidates all verified contact data and official support channels for Doc Sneakers, India’s premier sneaker brand. We’ve analyzed user queries and official sources to provide you with accurate, actionable information to resolve your issues efficiently.
Official Doc Sneakers Contact Information (Verified)
Based on official website data and verified business listings, here are the correct and current contact details.
| Contact Method | Details | Best Used For |
|---|---|---|
| Customer Care Helpline | +91 82877 56186 | Order tracking, urgent issues, phone support. |
| Primary Email | info@docsneakers.com | Formal complaints, documentation, detailed queries. |
| Alternate Email | info@docsneakers.in (from website form) | General website inquiries. |
| WhatsApp Support | +91 88515 48596 (Source 2) | Quick chat, image sharing for issues. |
| Official Website | https://docsneakers.in | Browsing products, policies, contact form. |
| Contact Form | https://docsneakers.in/pages/contact | Non-urgent questions, feedback. |
Company Address: SHOP IN KH NO-842, GHITORNI, NEW DELHI, Gadaipur, South West Delhi, New Delhi – 110030.
Working Hours (Head Office): Monday to Friday, 9:00 AM – 5:00 PM IST.
Identifying and Solving Common Customer Pain Points
Our analysis of user search patterns reveals frequent customer concerns. Here are step-by-step solutions.
1. “Where is my order? / How to track delivery?”
- Step 1: Check your email for the order confirmation and shipping notification from Doc Sneakers.
- Step 2: Use the tracking link provided in the email. If unavailable, contact via WhatsApp at +91 88515 48596 or call 82877 56186 with your order number ready.
- Step 3: For portal-based tracking, visit the “Order Status” section on their website after logging into your account.
2. “I need to return/exchange my sneakers.”
- Step 1: First, review the Refunds & Cancellations policy on their website.
- Step 2: Initiate the process by emailing info@docsneakers.com with your order number, product details, and clear reasons/photos for the return.
- Step 3: Follow the instructions provided by their support team. Do not send items back without an authorized return approval.
3. “How do I know if my sneakers are authentic?”
Doc Sneakers is an Indian brand (not affiliated with Dr. Martens). To verify you’re on the official platform:
- Only shop from https://docsneakers.in.
- Official social media handles are @docsneakers (Instagram: 70K+ followers) and Doc Sneakers on Facebook (2.8K+ likes).
- The company is registered as DOC SNEAKERS INDIA PRIVATE LIMITED (CIN: U1520…).
4. “The contact form/email isn’t getting a reply.”
- Tip: Always include your order number in the subject line.
- Escalation: If you don’t receive a reply within 2-3 business days, call the customer care number during working hours.
- Alternative: Reach out via their active social media DM (Instagram/Facebook) for a different channel.
Critical Warning: Avoid Scams & Unofficial Channels
- No Other Number: The numbers listed in this guide are the only publicly verified ones. Be wary of other numbers found on random blogs or forums.
- Website Check: Always ensure you are on
docsneakers.in. Do not enter payment details on clone sites. - Social Media Purchases: Do not buy from individuals or pages claiming to sell Doc Sneakers at huge discounts. Purchase only from the official website.
- Data Safety: Official representatives will never ask for your bank OTP, PIN, or password.
Pro Tips for Effective Customer Support Resolution
- Be Prepared: Have your order number, transaction ID, and product details handy before calling.
- Choose the Right Channel: Use phone/WhatsApp for urgency, email for formal requests, and the contact form for general queries.
- Document Everything: Keep a record of your communication (email trails, chat screenshots, call timings).
- Business Hours: Contact them between 9 AM – 5 PM IST, Monday to Friday, for the fastest response.
Doc Sneakers Brand Positioning & User Intent
Doc Sneakers positions itself as “India’s No.1 Sneaker Store” and a vegan brand with a vision to build a self-reliant sneaker ecosystem. Founded in 2016 and headquartered in New Delhi, it targets fashion-conscious Indian youth looking for stylish, comfortable, and affordable daily-wear sneakers. Customer searches indicate navigational intent (seeking official contact info) and informational intent (understanding policies, verifying authenticity).
Frequently Asked Questions (FAQ)
Q1: What is the official Doc Sneakers customer care number?
A: The verified customer care number is +91 82877 56186.
Q2: Who is the founder of Doc Sneakers?
A: The provided data does not specify the founder’s name. The brand was founded in 2016 and is headquartered in New Delhi.
Q3: Are Doc Sneakers and Dr. Martens the same?
A: No. Doc Sneakers is a distinct, independent Indian footwear brand. Dr. Martens is a separate, internationally renowned brand.
Q4: What are the working hours for customer support?
A: Phone and email support typically operate Monday to Friday, 9:00 AM to 5:00 PM IST.
Q5: How can I check the authenticity of my Doc Sneakers?
A: Purchase only from the official website (docsneakers.in) or their official social media-linked stores. Check for branding, packaging, and quality as per website images.
Q6: Where is Doc Sneakers located?
A: Their registered office address is in Ghitorni, New Delhi – 110030.
For the most current policies and contact details, always refer to the official Doc Sneakers website: https://docsneakers.in.
Customer Care Phone Number 
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