BSNL Customer Care: Official Helpline Numbers, Self-Care Portal & Complete Support Guide (2026)

Immediate Need? Here are the primary BSNL all-India customer care numbers:

Service Required	Toll-Free Helpline Number	Best For
General Support (Landline, Broadband, Mobile)	`1800 345 1500`	Primary IVR menu for all services, complaint booking, queries.
Alternate Wireless/Mobile Support	`1800 180 1503`	Focused support for BSNL mobile (CellOne, Tarang) services.
WhatsApp & Contact Support	`1800 4444`	General queries and access to support via WhatsApp.
BSNL Landline & FTTH (Fibre) Support	`1500` (or `1800 4444`)	Direct technical and billing support for wireline services.
BSNL Mobile Services	`1503`	Dedicated line for prepaid/postpaid mobile customer issues.

⚠️ Important Warning: Only use the official numbers listed above or on the BSNL website (www.bsnl.co.in). Beware of unofficial numbers found on random blogs or via Google ads, as they may be fraudulent.

Quick Online Actions (Without Calling):

Pay Bill: portal.bsnl.in
Recharge Prepaid: portal3.bsnl.in/myportal
Register Complaint: Use the Self-Care portal (details below).

The BSNL Self-Care Portal Guide

Forget long wait times on hold. The BSNL Centralized Web Self-care (CWSC) portal is your most powerful tool for managing all services online. It’s designed for 24/7 access to perform most administrative and service tasks.

How to Register & Log In to BSNL Self-Care

You can register as a new user or migrate an existing WSC account. Your Email ID will become your username.

1. For New Users:

Visit the BSNL website and navigate to the Self-Care/Customer Care section.
Click ‘Sign Up’.
Enter your Name, Email, Mobile Number, and select your Telecom Circle.
A 4-digit OTP will be sent to your mobile for verification.
Set a strong password (min. 8 characters, alphanumeric).
A verification link will be sent to your email. Click it to activate your account.

2. For Existing WSC Users:

On the registration page, enter your old WSC username.
The system will prompt you to link your account by providing your Landline Number and old password.
You must update and verify your current Mobile Number and Email ID during this process via OTP.
Submit the details to complete the migration to the new centralized portal.

Login Methods:

Password Login: Enter your Email (username) and password.
OTP Login: Select ‘Login with OTP’. An OTP will be sent to your registered mobile and email.
Social Login: You can also sign in using your Facebook or Google credentials for first-time registration.

The Dashboard & Key Features (After Login)

Once logged in, you’ll see a dashboard. The key is to first link your BSNL accounts (landline, broadband, mobile) to your profile.

Linking Accounts: Go to ‘Account Linking’. You can add Landline/Broadband accounts using your Customer Account Number (CA) and Billing Account Number (BA). Mobile numbers (Prepaid/Postpaid) can be added by verifying with an OTP sent to that number.
Main Menu Overview:
- My Services: View your current plan, facilities, and features.
- New Services: Apply for a new connection or service (like VPN).
- Modify Services: Change tariff plans, add/remove features, shift your landline, or change your broadband password.
- Register Complaints: Raise and track technical or billing complaints.
- Bills & Payments: View/download bills, make online payments, see payment history.
- My Usage: Check detailed landline call records and broadband data usage (billed & unbilled).
- Loyalty Points: Redeem your reward points for free calling units.

Pro Tip: Bookmark the portal after logging in. Over 90% of non-technical requests can be completed here without calling customer care.

Landline/Broadband vs. Mobile Support

BSNL often separates support channels based on your service type. Using the correct path saves significant time. Here’s a detailed breakdown.

A. For Landline & Broadband (Wireline/FTTH) Customers

This covers traditional landline, Bharat Fiber (FTTH), and broadband services.

1. Primary Contact Points:

IVRS/General Support: Call 1800 345 1500 or 1500. Follow the IVR prompts:
- Press 2 for Broadband.
- Press 3 for Landline.
- Press 5 for New Connection or to download the MyBSNL app.
WhatsApp Support: Contact 1800 4444 for general guidance.

2. Top Self-Care Portal Tasks (My Account Dashboard):
After selecting your Landline/Broadband Billing Account (BA) in the portal, you can:

Raise a Technical Complaint: (Register Complaints > Raise Technical Complaint). Select your service ID, describe the fault (no dial tone, slow speed, etc.), and get a complaint ID for tracking.
Dispute a Bill: (Register Complaints > Raise Billing Complaint). Select the invoice period, state the reason (wrong charges, loyalty points not applied, etc.).
Change Your Plan: (Modify Services > Change of Tariff Plan). View all eligible plans and submit a request.
Shift Your Landline: (Modify Services > Shift a Landline). Submit a request with the new installation address.
Go Paperless (Go-Green): (Update Billing Profile > Bill Media Type). Request to receive bills only via email.

**3. For **New Bharat Fiber Connection:

Use the “Apply for Bharat Fibre” link on the BSNL website (available without login). Important: No advance payment is required for installation; charges will appear on your first bill.

B. For Mobile (Prepaid & Postpaid) Customers

BSNL mobile services (CellOne, prepaid, postpaid) have a partially separate ecosystem.

1. Primary Contact Points:

Dedicated Mobile Support: Call 1503 or 1800 180 1503.
General IVRS: 1800 345 1500 also has mobile service options.

2. Self-Care for Mobile Numbers:
When you link and click on a Mobile number in your account, the dashboard changes:

For Prepaid:
- Recharge Now: Purchase Top-up, STV, or plans directly via the integrated payment portal.
- Recharge History: View history of online recharges.
- Facility Modification: You will be redirected to your circle-specific portal (e.g., North, South). Clicking the wrong circle link will show an error.
For Postpaid:
- View & Download Bill: See current bill and unbilled usage.
- Pay Now: Direct link to pay your postpaid bill.
- Plan Change: The portal clearly states: “Dear Customer, For postpaid plan change, please visit the nearest CSC [Customer Service Center].”

3. Critical Mobile-Specific Notes:

Complaint Booking: For mobile billing issues, the portal redirects you to the BSNL complaint booking site.
Value-Added Services (VAS): To deactivate unwanted VAS (like “Music on Demand”), send an SMS STOP to 155223 from your registered mobile number.
Do Not Disturb (DND): Activate by sending START 0 to 1909.

Key Difference: While landline/broadband services are deeply integrated into the CWSC portal, mobile services often use it as a gateway to redirect you to specialized payment or circle-specific sites.

Executive Escalation & Grievance Redressal

When standard channels fail or your issue is complex, unresolved, or involves a service commitment, you need to escalate. Here is the official hierarchy for grievance redressal at BSNL.

1. BSNL Corporate Office & Directorate Contacts

For severe, pan-India policy issues or complaints against circle-level inaction, you can contact the corporate headquarters.

Designation	Contact Number	Email (Format: name[at]bsnl[dot]co[dot]in)
CMD (Chairman & Managing Director)	011-23372424	`cmdbsnl`
Director (Consumer Fixed Access)	011-23738999	`dircfa`
Director (Consumer Mobility)	011-23734073	`dir.cm`
CVO (Chief Vigilance Officer)	011-23734340	`cvo`
Public Grievance Officer	011-23734311	`ddgpg`

Registered Office Address:
Bharat Sanchar Bhawan, Harish Chandra Mathur Lane, Janpath, New Delhi-110001

2. Circle-Level CPIO & Appellate Authority

For issues pertaining to a specific state or telecom circle, contact the designated officers under the RTI Act. They handle serious complaints and information requests.

Example (Delhi Circle):
- First Appellate Authority: 011-23372200
- CPIO (Central Public Information Officer): 011-23734311
How to Find Your Circle Contacts: The data shows a comprehensive list for all circles (Andhra Pradesh, Assam, Bihar, Gujarat, etc.). To use this:
1. Identify your Telecom Circle (e.g., if your number is in Lucknow, it’s UP East; in Noida, it’s UP West).
2. Locate the First Appellate Authority and CPIO email for that circle from the provided data.
3. Write a concise email with your service number, complaint history (with earlier ticket IDs), and the specific relief sought.

3. Visiting a Customer Service Center (CSC)

For certain tasks, a physical visit is mandatory. Always carry your original ID proof and a copy of your last bill.

Visit a CSC for:

Mobile Number/Email Update in CRM: If the portal shows no mobile linked to your landline, you must download a form from the portal and submit it physically at a CSC.
Postpaid Mobile Plan Change.
Submitting an ECS (Auto-debit) Mandate Form for bill payment.
Paying cash for bills or deposits.
Resolving persistent issues where online complaints are closed without resolution.

How to Find Your Nearest CSC: Use the “Contact Us” or “Office Locator” feature on the official BSNL website (www.bsnl.co.in).

4. Online Grievance Portals

BSNL’s Centralized Feedback/Complaint Portal (CFP): https://cfp.bsnl.co.in
This is a formal channel monitored by higher authorities. Lodge your complaint here if phone and portal complaints are not resolved.
National Consumer Helpline: 1915
CPGRAMS (Centralized Public Grievance Redress and Monitoring System): pgportal.gov.in
This is a Government of India portal. Escalate here only after exhausting all BSNL channels (CSC, phone, CFP). This puts the issue on a central dashboard monitored by the Department of Telecommunications.

Escalation Strategy: Follow the sequence: Self-Care Portal → Phone Support (1500/1800) → CSC Visit → Circle CPIO Email → Corporate Grievance Officer → CPGRAMS.

Pro Tips, Scam Alerts & Frequently Asked Questions (FAQ)

This final section arms you with insider knowledge to navigate BSNL services smoothly and avoid common pitfalls, based on real user pain points observed in support queries and forum data.

🚨 Critical Scam Alerts & Security Warnings

Fake Customer Care Numbers: Never call numbers from pop-up ads or unofficial blog posts claiming to be “BSNL Helpline.” Only use numbers from the official bsnl.co.in website. Scammers often use paid ads to appear at the top of search results.
Broadband Password Change: Only change your broadband password via the official NIB portal link (http://172.30.3.130:8080/BB-pwdchange) accessed from your BSNL broadband connection itself, or via the “Change BB Password” option in your Self-Care dashboard. Do not share your password with anyone calling you.
Payment Links: Always pay bills via the official portal.bsnl.in or through the Self-Care portal. Do not use payment links sent via SMS or email from unknown sources.
“Winner” or “Security Deposit” Calls: BSNL does not call customers to announce prizes or ask for security deposits to “upgrade” your connection. These are scams. Report such calls to cybercrime helpline 155260.

💡 Essential Pro-Tips for a Smooth Experience

Note Your CA & BA Numbers: Your Customer Account (CA) and Billing Account (BA) numbers are crucial for linking accounts and getting support. Find them on your physical bill.
Use the Mobile App: Download the official “BSNL Selfcare” app (Android) (iOS) for on-the-go access to most portal features.
Loyalty Points Wisdom: Remember, points are earned only if your monthly bill is ₹400+/bi-monthly ₹800+ and paid within the due date. You can redeem them only after 180 days of earning, in blocks of 25-500 points, for free BSNL-to-BSNL calls.
Technical Complaint First Step: Before raising a technical ticket for broadband/landline, perform basic troubleshooting: check cable connections, restart your modem/router, and test with a different device.
Keep Records: Always note down your Complaint ID (for faults), Service Request ID (for plan changes), or Lead Number (for new connections). Use the “Track” features in the Self-Care portal for updates.

❓ Frequently Asked Questions (Based on Real User Queries)

Q1: I am being charged for “Music on Demand” or another Value-Added Service (VAS) I never subscribed to. How do I stop it?
A: This is a common issue. Immediately send an SMS STOP to 155223 from your registered BSNL mobile number. Follow up by raising a billing complaint in the Self-Care portal to request a refund for unauthorized charges.

Q2: How do I change my registered mobile number or email ID with BSNL?
A: For landline/broadband accounts, you can update your email in the Self-Care portal (Update Profile). However, to update your mobile number linked in BSNL’s CRM, you must download a form from the portal and submit it in person at your nearest Customer Service Centre (CSC). For mobile numbers, the process is circle-specific.

Q3: My WLL phone or connection is dead due to non-payment/recharge. How do I revive it?
A: For WLL or any discontinued service, visiting the nearest CSC is mandatory. They will inform you of any revival charges or feasibility, as some older services may no longer be supported.

Q4: How can I get a detailed call record or internet usage statement?
A: Log in to the Self-Care portal, go to My Usage. Here you can view and download:

Landline: Billed/Unbilled call details, cumulative usage.
Broadband: Session-wise and cumulative data usage (billed/unbilled).

Q5: I applied for a new Bharat Fibre connection online. Where is my technician?
A: After applying, you get a Pre-Lead/Reference Number. Track its status online using the “Track New Service Request” link on the BSNL homepage (no login needed). Delays are common; if stuck, call 1800 345 1500 (Press 5) or visit the CSC with your reference number.

Q6: What is “E-Stapling” of accounts?
A: E-Stapling links multiple bills (e.g., from different family connections) into one consolidated bill for easier payment. You can manage estapled accounts in a separate section of the Self-Care portal to view combined bills and make payments.

Q7: The IVR menu is confusing. How do I reach a human executive?
A: Try calling the 1800 4444 line or, during your call to 1500/1800 345 1500, repeatedly press 0 or say “representative.” Persistence or selecting the “billing complaint” option often leads to an agent faster.

Q8: I have a complaint about a staff member or a serious service violation. Where do I report?
A: Email the Chief Vigilance Officer (CVO) at cvo[at]bsnl[dot]co[dot]in with all evidence (photos, recordings, complaint IDs). Copy your circle’s First Appellate Authority (see Part 4 for emails).

Final Summary & Best Action Plan

For Quick Tasks: Use the BSNL Self-Care Portal or App (Pay bills, check usage, change plans, raise tickets).
For Immediate Guidance: Call 1800 4444 (WhatsApp/General) or 1500 (Landline/Broadband).
For Mobile-Specific Issues: Call 1503.
For Mandatory Physical Tasks: Locate and visit your nearest CSC.
For Unresolved Escalations: Email your Circle CPIO/Appellate Authority, then use the CPGRAMS portal.

By using the correct channel as outlined in this guide, you can resolve most BSNL service issues efficiently, avoid scams, and hold the organization accountable when necessary.

Customer Care Phone Number