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The Complete Guide to Contacting Dettol: Customer Care, Email, Phone & More

Official Dettol Contact Information (India)

If you need to get in touch with Dettol (a Reckitt brand) for any product query, complaint, or business inquiry, here are the official and verified channels.

Primary Customer Care Channels

Contact MethodDetailsBest For
Toll-Free Phone Number1800 102 7245 or 1800 103 5012General product queries, complaints, usage instructions.
Customer Care EmailConsumerhealth_india@rb.com (Primary)
indiahelp@rb.com (Alternate)		Detailed complaints, documentation, non-urgent issues.
Corporate/External Affairs Emailpr.hk@rb.comMedia, press, partnership, or corporate inquiries.
Registered Office AddressRB Consumer Care, PO Box No. 13, Head Post Office, Sadar Bazar, Gurugram – 122001, Haryana, IndiaWritten communication, legal notices.
WhatsApp Number+91 89291 16235Quick queries, product links. Click to Chat on WhatsApp

How to Reach Dettol for Specific Issues

1. For Product Complaints & Safety Information

  • Immediate Action: Call the toll-free number 1800 102 7245.
  • Documentation: Email Consumerhealth_india@rb.com with details like product name, batch number, MRP, and a clear description of the issue.
  • Safety Data Sheets (SDS): For detailed chemical composition or safety instructions for products like Dettol Antiseptic Liquid, Multipurpose Disinfectant Wipes, or Surface Cleaners, you can often find PDFs online or request them via email.

2. For Business & Bulk Orders

  • B2B Sales & Tenders: The extracted data shows tenders for Dettol soap (e.g., 9250 units). For such institutional procurement, it’s best to contact Reckitt Benckiser (India) directly through their corporate website or the external affairs email.
  • Distributor/Retailer Inquiries: Use the primary customer care number or email to be redirected to the relevant sales team.

3. For Medical or Usage Advice

  • Always read the label first. For specific medical concerns, contact a healthcare professional.
  • For general usage advice (e.g., correct dilution ratios for Dettol Antiseptic Liquid, which is typically 1:20 to 1:40 with water), visit the official website’s Expert Advice section or check the product’s PDF leaflet.

Critical Warnings & Safety Precautions (From Official Documents)

Based on the Safety Data Sheets (SDS) and product information found in the search data:

  1. Never Use Undiluted on Skin: Dettol Antiseptic Liquid is for external use only and must be diluted. Using it neat can cause severe irritation, dermatitis, or contact depigmentation, especially with prolonged contact.
  2. Avoid Eye Contact: If product enters eyes, “rinse cautiously with water for several minutes” and seek medical advice if irritation persists.
  3. Ingestion: If accidentally swallowed, “wash out mouth and drink plenty of water or milk” and contact a doctor immediately.
  4. Surface Use: For disinfectant sprays and wipes, ensure adequate ventilation and avoid inhalation of vapours/mists.
  5. Special Caution for Vulnerable Groups: Individuals with diabetes or sensitive skin should use extra caution, consider wearing gloves, and always use the diluted form to prevent conditions like ‘Dettol foot’.

Step-by-Step Guide to Resolve Your Query

Follow this process to ensure your issue is addressed quickly:

  1. Identify Your Issue Type: Is it a complaint, a usage question, a business order, or a safety concern?
  2. Gather Information: Have your product name, batch number, purchase receipt (if any), and a clear description ready.
  3. Choose the Right Channel:
    • Urgent Safety Issue: Call 1800 102 7245.
    • General Query: Use WhatsApp (+91 89291 16235) or the FAQs section on Dettol’s official website.
    • Formal Complaint/Request: Email Consumerhealth_india@rb.com with all details.
  4. Escalate if Needed: If you don’t receive a satisfactory response, you can write to the registered office address for attention of the consumer care head.

Avoiding Scams & Unofficial Channels

  • ⚠️ Beware of Fake Numbers: Do not call numbers found on random PDFs from tender sites (e.g., 0253-2454493) for consumer issues. These are for specific institutional procurement only.
  • ⚠️ No Individual Sales Agents: Be cautious of individuals like “Shresth (9570912166)” found on some B2B listing sites—these are likely local distributors, not official Dettol customer service.
  • ✅ Always Verify: Use only the contact details listed in the “Primary Customer Care Channels” table above or from the official Dettol India website (www.dettol.co.in).

Practical Tips for Effective Communication

  • Be Specific: Instead of “product isn’t good,” say “Dettol Original Soap 75g, Batch No. XXX, caused skin rash within 2 days of use.”
  • Preferred Language: Customer care supports English and Hindi.
  • Operating Hours: Typical hours are 9:30 AM to 5:30 PM (IST), Monday to Saturday. Toll-free lines may have 24/7 automated support.
  • Keep a Record: Note the date, time, and name of the representative you speak with, or save email correspondence.

FAQ: Your Top Dettol Contact Questions Answered

Q1: Who owns Dettol?
A: Dettol is owned by Reckitt Benckiser (RB), a British multinational company.

Q2: What is the official email ID for Dettol India complaints?
A: The primary and verified email is Consumerhealth_india@rb.com.

Q3: Is there a WhatsApp number for Dettol?
A: Yes, you can reach them for support at +91 89291 16235.

Q4: What should I do if I used Dettol antiseptic liquid without diluting it?
A: Rinse the area thoroughly with plenty of water. If severe irritation, redness, or burning occurs, seek medical attention immediately and inform the doctor about the product.

Q5: How can I download a Safety Data Sheet (SDS) for a Dettol product?
A: You can request it via the customer care email. Some SDS documents (like for Dettol Multipurpose Disinfectant Wipes) are available on official regulatory or RB MSDS websites (e.g., rb-msds.com.au).

Q6: Where is Dettol’s head office in India?
A: The correspondence address for consumer care is PO Box No. 13, Head Post Office, Sadar Bazar, Gurugram – 122001, Haryana.

Official Social Media & Website Links

For the most accurate and updated information, always refer to the “Contact Us” page on Dettol’s official India website.

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