If you need to contact Beiersdorf AG, the global parent company of NIVEA, Eucerin, and other leading skincare brands, this comprehensive guide provides every official channel—from the Hamburg headquarters and specialized Study Center to the Board of Directors and media relations team.
Official Contact Details for Beiersdorf AG: Headquarters, Study Center & Leadership
This guide consolidates verified contact information for Beiersdorf’s corporate offices, research facilities, and leadership, ensuring you reach the right department for inquiries ranging from scientific studies to investor relations.
Most Critical Contact Information
For immediate reference, here are the primary corporate contact points for Beiersdorf AG in Hamburg, Germany.
Beiersdorf AG Corporate Headquarters
- Official Address: Beiersdorf AG, Unnastraße 48, 20245 Hamburg, Germany
- Primary Phone: +49 40 4909 0 (Main Switchboard)
- General Email: OnlineRelations@Beiersdorf.com (for non-consumer, corporate inquiries)
- Official Website: www.beiersdorf.com
Beiersdorf Study Center (For Research & Product Testing)
A specialized facility for consumer research and product studies.
- Address: Beiersdorf Study Center, Troplowitzstraße 17, 22529 Hamburg
- Direct Phone: +49 40 4909 5600
- Direct Email: studycenter@beiersdorf.com
- Website: https://study-center.beiersdorf.de
- App Contact: Also accessible via the SkinlyApp menu.
Note: The Study Center handles participation in scientific studies, product testing feedback, and research-related queries. For regular consumer complaints, use brand-specific channels.
Global Leadership & Board Contacts
Understanding the corporate structure helps direct formal or official communications.
Beiersdorf Executive Board (Vorstand)
The operational leadership team managing the company.
- Chairman of the Executive Board: Vincent Warnery (CEO)
- Executive Board Members:
- Oswald Barckhahn
- Astrid Hermann
- Nicola Lafrentz
- Grita Loebsack
- Ramon A. Mirt
- Patrick Rasquinet
Beiersdorf Supervisory Board (Aufsichtsrat)
- Chairman of the Supervisory Board: Prof. Dr. Reinhard Pöllath
How to Contact Leadership: Formal communications for the Board should be directed through the Office of the CEO or Corporate Secretariat via the main headquarters address. For press inquiries about leadership, use the media contacts below.
Specialized Department Contact Directory
Different queries require specific channels. Use this table to find the right email or form.
| Department / Inquiry Type | Best Contact Method | Specific Email / Link |
|---|---|---|
| General Corporate Inquiries | Online Contact Form | Official Contact Form |
| Press & Media Relations | Media Team Email / Phone | media@beiersdorf.com or +49 40 4909 2001 |
| Investor Relations | Dedicated Email | Investor.Relations@Beiersdorf.com |
| Career & Student Applications | Careers Portal / Email | Careers Portal Students: Students_RC@Beiersdorf.com |
| Compliance & Whistleblowing | Secure Reporting Platform | Speak Up Platform Email: compliance@beiersdorf.com |
| Data Protection (Privacy) | Data Protection Officer | dataprotection@beiersdorf.com |
| Business Partnerships | Contact Form (Select “Business Partner”) | Use the General Contact Form |
Detailed Media & Press Contacts
For journalists and media professionals, here is the direct Corporate Communications team.
- Head of Media Relations:Frank Meyer
- Focus: Strategic Topics, R&D, Geopolitics
- Phone: +49 40 4909 2001
- Email: cc@beiersdorf.com (or media@beiersdorf.com)
- Full Media Team: Includes specialists for Brands/Finance (Annika Zacharias), Sustainability/Supply Chain (Christina Hoberg), HR/CSR (Jessica Sarah Schulz), and more. All can be reached via the main press phone: +49 40 4909 2001.
- Media Resources: Visit the Newsroom for press releases, downloads, and more.
Step-by-Step Guide to Effective Communication
Follow these steps to ensure your query is resolved quickly and by the correct team.
- Identify Your Query Type:
- Consumer Product Issue? → Contact the specific brand (NIVEA, Eucerin) via their local website. Do not use corporate emails.
- Research Participation? → Email the Study Center (studycenter@beiersdorf.com).
- Investment or Annual Report? → Email Investor.Relations@Beiersdorf.com.
- Formal Business Proposal? → Use the contact form and select “Business Partner.”
- Use the Online Form for General Matters: For most corporate inquiries, the official contact form is the most efficient method. It routes your message based on category (Investor, Journalist, Business Partner, etc.).
- Prepare Necessary Information:
- For the Study Center: Have your study ID (if applicable) and contact details ready.
- For media: State your publication, deadline, and topic clearly.
- For compliance reports: Use the secure Speak Up platform for confidentiality.
- Be Patient and Follow Up: Corporate departments may take several business days to respond. If urgent, you can call the main switchboard at +49 40 4909 0.
Important Warnings & Scam Advisories
Beiersdorf has issued official warnings about fraudulent activities. Protect yourself:
- No Unofficial WhatsApp/Telegram: Beiersdorf does not conduct business or support via WhatsApp, Telegram, or similar messaging apps. Any such contact is a scam.
- Fake Job Offers: Legitimate hiring occurs only through the official Beiersdorf Careers portal. You will never be asked to pay for an application.
- Fraudulent Social Media Accounts: Fake accounts posing as “Beiersdorf HR” or “NIVEA Care” are common. Verify all links lead to beiersdorf.com domains.
- Report Scams: If you encounter a scam, report it via the official Fraud Advisory Page.
Frequently Asked Questions (FAQ)
Q1: What’s the difference between contacting Beiersdorf AG and NIVEA?
A: Beiersdorf AG is the corporate parent and holding company in Hamburg. NIVEA is one of its consumer brands. For product complaints, purchases, or brand-specific questions, you must contact NIVEA’s local consumer service in your country. Use Beiersdorf AG contacts for investor, media, scientific, and overarching corporate matters.
Q2: How can I participate in a Beiersdorf product study?
A: Contact the Beiersdorf Study Center directly via studycenter@beiersdorf.com or phone +49 40 4909 5600. You can also find information in the SkinlyApp.
Q3: I am a shareholder. How do I get investor materials?
A: All financial reports, presentations, and the annual report are available in the Investor Relations section. For specific questions, email Investor.Relations@Beiersdorf.com.
Q4: Where is Beiersdorf’s new headquarters?
A: The company has developed the new Beiersdorf Campus in Hamburg. The official registered address remains Unnastraße 48. You can explore the new Campus virtually on their website.
Q5: How do I report an ethical or compliance concern anonymously?
A: Use the secure, confidential Speak up. We care. Incident Reporting Platform. This is the safest way to report issues.
Q6: Can I visit the Beiersdorf headquarters or factory?
A: Corporate headquarters are generally not open for public tours. For historical context, you can explore the company’s history and milestones on their website.
This guide is based on the latest official data from Beiersdorf AG’s website, imprint, and publications (status: information available as of 2023-2025). While meticulously compiled, contact details may change. For the absolute latest information, always refer to the official Beiersdorf Contact Page.
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