Introduction: Your Direct Line to APSRTC Services
Trying to reach the Andhra Pradesh State Road Transport Corporation (APSRTC) can be frustrating when you don’t have the right contact information. Whether you need to book a ticket, file a complaint, inquire about bus schedules, or resolve a refund issue, having access to the correct departmental contacts is crucial. This comprehensive guide compiles all verified APSRTC contact details—from the central customer care number to depot-specific emails and corporate office addresses—to ensure you get your queries resolved quickly through official channels.
Critical Contact Information at a Glance
Before diving into department-specific details, here are the most essential contacts you’ll need for common APSRTC services:
| Service Type | Contact Number | Email Address | Availability |
|---|---|---|---|
| 24/7 General Customer Care | 0866-2570005 / 149 (Toll-Free) | customercare@apsrtconline.in | 24/7 |
| Online Ticket Support | 0866-2570005 | online.support@apsrtconline.in | 24/7 |
| WhatsApp Ticket Support | 95523 00009 | – | Business Hours |
| Logistics & Cargo | 0866-2570006 | logistics@apsrtc.ap.gov.in | Business Hours |
| Central Grievances | 0866-2570005 | customercare@apsrtconline.in | 24/7 |
Official APSRTC Headquarters and Corporate Office
Primary Corporate Office Address
RTC HOUSE, 1st Floor, NTR Administration Block, Pandit Nehru Bus Station, Vijayawada-520013
This is the main administrative hub where the Vice Chairman & Managing Director and all executive directors operate from. The bus station itself is owned and operated by APSRTC.
Key Corporate Officers & Their Direct Contacts
| Designation | Phone Number | Email ID |
|---|---|---|
| Vice Chairman & Managing Director | 0866-2524233 | vcnmd@apsrtc.ap.gov.in |
| Executive Director (Administration) | 9154104409 | eda@apsrtc.ap.gov.in |
| Executive Director (Engineering & IT) | 9154104411 | edenit@apsrtc.ap.gov.in |
| Executive Director (Operations) | 7674014170 | edonmis@apsrtc.ap.gov.in |
| Financial Advisor & Chief Accounts Officer | 9959225666 | fa@apsrtc.ap.gov.in |
| Chief Traffic Manager (Operations) | 9959224666 | ctm@apsrtc.ap.gov.in |
| Chief Traffic Manager (Marketing) | 8374022838 | cmmktg@apsrtc.ap.gov.in |
| Public Relations Officer | 9100948654 | pro@apsrtc.ap.gov.in |
Depot-Wise Contact Directory: Region-Specific Support
For location-specific issues, bus depot contacts, or inquiries about services from particular towns, use the following directory. Always verify you’re contacting the correct depot for your query to avoid delays.
Vijayawada Region & Key Cities
| Depot Location | Contact Number | Email ID |
|---|---|---|
| VIJAYAWADA | 99592 25459 | dmvja@apsrtc.ap.gov.in |
| PNBS ENQUIRY (Vijayawada) | 0866-2523926, 2523928 | – |
| IBRAHIMPATNAM-VIJAYAWADA | 99592 25457 | dmibm@apsrtc.ap.gov.in |
| MADDILAPALEM | 99592 25597 | dmmdp@apsrtc.ap.gov.in |
| VIDYADHARAPURAM | 99592 25458 | dmvdpm@apsrtc.ap.gov.in |
| GUNTUR-1 | 99592 25426 | dmgnt1@apsrtc.ap.gov.in |
| GUNTUR-2 | 99592 25427 | dmgnt2@apsrtc.ap.gov.in |
| TENALI | 99592 25422 | dmtnl@apsrtc.ap.gov.in |
| ONGOLE | 99592 25695 | dmogl@apsrtc.ap.gov.in |
Visakhapatnam & North Coastal AP
| Depot Location | Contact Number | Email ID |
|---|---|---|
| VISHAKHAPATNAM | 99592 25594 | dmvsp@apsrtc.ap.gov.in |
| MADHURAWADA | 8978200455 | dmmdwd@apsrtc.ap.gov.in |
| WALTAIR | 99592 25590 | dmwtr@apsrtc.ap.gov.in |
| VSC STEEL CITY | 99592 25593 | dmvsc@apsrtc.ap.gov.in |
| SIMHACHALAM | 99592 25592 | dmsml@apsrtc.ap.gov.in |
| VIZIANAGARAM | 99592 25620 | dmvzm@apsrtc.ap.gov.in |
| SRIKAKULAM-1 | 99592 25608 | dmsklm1@apsrtc.ap.gov.in |
| SRIKAKULAM-2 | 99592 25609 | dmsklm2@apsrtc.ap.gov.in |
Kakinada & East Godavari Region
| Depot Location | Contact Number | Email ID |
|---|---|---|
| KAKINADA | 99592 25534 / 08842376222 | dmkkd@apsrtc.ap.gov.in |
| RAJAHMUNDRY | 99592 25535 | dmrjy@apsrtc.ap.gov.in |
| RAMACHANDRA PURAM | 99592 25536 | dmrcpm@apsrtc.ap.gov.in |
| RAVULAPALEM | 99592 25537 | dmrvpm@apsrtc.ap.gov.in |
| RAJOLU | 99592 25538 | dmrjl@apsrtc.ap.gov.in |
| TUNI | 99592 25539 | dmtn@apsrtc.ap.gov.in |
| NARSAPUR | 99592 25486 | dmnsp@apsrtc.ap.gov.in |
| KOVVUR | 9100954631 | dmkvr@apsrtc.ap.gov.in |
Tirupati & Rayalaseema Region
| Depot Location | Contact Number | Email ID |
|---|---|---|
| TIRUPATHI | 99592 25670 | dmtpt@apsrtc.ap.gov.in |
| TIRUMALA | 99592 25672 | dmtml@apsrtc.ap.gov.in |
| KADAPA | 99592 25774 | dmkdp@apsrtc.ap.gov.in |
| KURNOOL-1 | 99592 25793 | dmkrnl1@apsrtc.ap.gov.in |
| KURNOOL-2 | 99592 25794 | dmkrnl2@apsrtc.ap.gov.in |
| NANDYAL | 99592 25800 | dmndl@apsrtc.ap.gov.in |
| ANANTAPUR-1 | 99592 25851 | dmatp@apsrtc.ap.gov.in |
| ANANTAPUR-2 | 99592 25852 | dmatp2@apsrtc.ap.gov.in |
| PUTTAPARTHY | 99592 25857 | dmptpy@apsrtc.ap.gov.in |
(Note: The complete list includes over 100 depots. For a depot not listed here, check the official APSRTC website or contact central customer care.)
Department-Specific Contact Channels
1. Online Ticket Booking & Refund Issues
- Primary Contact: 0866-2570005
- Email: online.support@apsrtconline.in
- WhatsApp Support: 95523 00009
- Official Website: https://www.apsrtconline.in
When to use: Ticket cancellations, refund status, booking errors, payment failures, e-ticket queries.
2. Logistics & Cargo Services
- Contact: 0866-2570006
- WhatsApp: 7993355619
- Email: logistics@apsrtc.ap.gov.in
- Central Complaint Cell: 0866-2570006
Services covered: Parcel booking, courier services, perishable goods transport, dickey space leasing, bulk cargo.
3. Bus Pass Inquiries & Applications
- Online Portal: https://buspassonline.apsrtconline.in
- For technical issues: Use the general customer care number
- Journalist Bus Pass Specific: Application forms available on website
Eligibility queries should be directed to the depot manager in your region.
4. Charter Bus Services & Tourism
- Email for Chartered Services: (Use depot manager email for region-specific charters)
- Tourist Services: Contact the nearest depot or regional office
- Package Tours: Available through major depots
5. Grievances & Complaints
- Toll-Free: 149
- 24/7 Customer Care: 0866-2570005
- Email: customercare@apsrtconline.in
- For serious complaints: Escalate to the Public Relations Officer (pro@apsrtc.ap.gov.in)
Digital Platforms & Online Resources
Official Websites:
- Main Corporate Site: https://www.apsrtc.ap.gov.in
- Contains official notices, tender information, department contacts
- Online Booking Portal: https://www.apsrtconline.in
- Exclusive for ticket reservations and bus pass services
- Live Tracking: https://apsrtclivetrack.com
- Real-time bus tracking and schedules
Important Online Services:
- E-Office Portal: For internal APSRTC operations (employee access)
- PF Information: http://apsrtcpf.in
- CCS Information: https://apsrtc-ccs-ssp.smartcbs.net
- SRBS/SBT Information: Available through main website links
Step-by-Step Guide to Effective Communication
For Quick Resolution of Common Issues:
- Ticket-Related Problems:
- Call 0866-2570005 (24/7)
- Provide PNR number immediately
- For refunds, email online.support@apsrtconline.in with ticket details
- Bus Schedule & Route Information:
- Check https://apsrtclivetrack.com first
- Contact the specific depot for route inquiries
- For inter-state routes, contact the originating depot
- Lost & Found Items:
- Contact the depot where your journey ended
- Call the bus station manager directly
- Act within 24 hours for best results
- Driver/Conductor Complaints:
- Note the bus number, route, and time
- Contact the depot manager of that bus
- Use the toll-free complaint number 149 for urgent issues
- Bus Pass & Concession Issues:
- Visit the local depot with documents
- For student passes, contact your institution’s liaison first
- Email queries can be sent to the depot manager
Warning: Avoiding Scams & Unofficial Channels
⚠️ Important Safety Information:
- APSRTC never asks for OTP or password over phone for ticket confirmation
- Official emails always end with
@apsrtc.ap.gov.inor@apsrtconline.in - No APSRTC employee will ask for money via WhatsApp or phone
- Book tickets only through https://www.apsrtconline.in or authorized agents
- Beware of fake customer care numbers circulating on random websites
Verified Official Channels Only:
- Customer Care: 0866-2570005 or 149
- WhatsApp: 95523 00009 (only for ticket support)
- Emails: Only those listed in this guide or on the official website
Practical Tips for Effective Communication
- Best Time to Call: Weekdays between 10 AM and 4 PM (avoid Mondays and month-ends)
- Information to Keep Ready: PNR number, bus number, route details, ticket date
- Email Format: Use clear subject lines like “Complaint: Bus No. AP-XX-XXXX – Date: DD/MM/YYYY”
- Follow-Up: Note down complaint/reference numbers for follow-ups
- Escalation Path: Depot Manager → Regional Manager → Corporate Office → VCMD office
Regional & Zonal Office Contacts
For issues that depot managers cannot resolve, contact these zonal offices:
- Vijayawada Zone: Contact the Corporate Office
- Visakhapatnam Zone: Contact the Regional Manager through Visakhapatnam depot
- Kadapa Zone: Through Kadapa depot manager
- Kurnool Zone: Through Kurnool depot manager
Specialized Services Contacts
For Differently-Abled Passengers:
- Contact the depot manager for special assistance
- Specific coaches with facilities available on request
Senior Citizen Queries:
- Concession details available at all depots
- Priority seating inquiries to depot managers
Luggage & Cargo:
- Maximum dimensions and weight limits: Check with logistics department
- Prohibited items list available at all booking counters
FAQ: Answers to Common Contact Questions
Q1: What is the 24/7 APSRTC customer care number?
A: 0866-2570005 is available 24/7 for all customer queries. The toll-free number 149 is specifically for complaints.
Q2: How can I contact APSRTC for online ticket refunds?
A: Email online.support@apsrtconline.in with your PNR details or call 0866-2570005. Refunds typically take 5-7 working days.
Q3: Where can I complain about a rude driver or conductor?
A: Note the bus number, route, and time. Call 149 (toll-free) or contact the respective depot manager immediately.
Q4: How do I contact a specific bus depot?
A: Use the depot directory in this article or visit https://www.apsrtc.ap.gov.in/Depots for the complete list with contacts.
Q5: Is there a WhatsApp number for APSRTC?
A: Yes, for ticket support only: 95523 00009. Do not share personal or financial information over WhatsApp.
Q6: How can I get in touch with APSRTC for business opportunities?
A: For tenders, advertisements, or business proposals, email the concerned department head from the corporate office list or check the Tenders section on the official website.
Q7: What should I do if the customer care number is busy?
A: Try calling during non-peak hours (afternoon weekdays) or send an email with your query and contact details for a callback.
Q8: How do I contact APSRTC for media or PR inquiries?
A: Email the Public Relations Officer at pro@apsrtc.ap.gov.in or call 9100948654.
Conclusion: Your Complete APSRTC Contact Resource
Having the right contact information can transform your experience with APSRTC from frustrating to efficient. Always start with the central customer care (0866-2570005) for general queries, then escalate to specific departments or depot managers as needed. Bookmark this guide for quick reference, and remember to only use verified official channels to protect yourself from scams.
Key Takeaways:
- Main Customer Care: 0866-2570005 (24/7)
- Complaints Toll-Free: 149
- Online Tickets: http://www.apsrtconline.in
- Depot-Specific Issues: Contact the depot manager directly
- Emergency/Serious Issues: Escalate to corporate officers
For the most current information, always verify contacts on the official APSRTC website: https://www.apsrtc.ap.gov.in
Last Updated: Based on official APSRTC website data and verified contact information. Contact details are subject to change; always check the official website for updates.
Customer Care Phone Number 
Leave a comment