JKSRTC Customer Care: Official Helpline Numbers & Contact Details (2026)
Looking for JKSRTC contact information? This comprehensive guide provides all verified contact details for Jammu & Kashmir State Road Transport Corporation, including helpline numbers, office addresses, grievance redressal channels, and online services.
Official JKSRTC Contact Information (Verified 2026)
Based on official JKSRTC websites and government portals, here are the authentic contact details:
Primary Headquarters & Helpline
| Contact Point | Details | Purpose |
|---|---|---|
| Main Helpline | 0191-2577475 | General inquiries, complaints, bus information |
| Jammu Headquarters | Rail Head Complex, Jammu | Main administrative office |
| Srinagar Headquarters | M.A. Road, Srinagar | Kashmir division headquarters |
| Official Email | jksrtc@gmail.com | General queries, written complaints |
| Transport Commissioner | 0191-2476091 (Jammu), 0194-2506686 (Srinagar) | High-level grievances |
| MD Office | 0191-2476290, 2473245 (Jammu), 0194-2472436 (Srinagar) | Managing Director’s office |
Key Operating Hours:
- Helpline: Typically 8 AM to 8 PM (may vary)
- Office Hours: 10 AM to 5 PM (Government working days)
- Emergency: For stranded passengers, contact local depot managers
How to Contact JKSRTC for Specific Services
1. Bus Booking & Schedule Inquiries
For online booking and schedule information:
- RedBus Portal: JKSRTC Online Booking
- Phone Booking: Contact local depot numbers (provided below)
- Schedule Information: Visit Time Table Page
Popular Route Contact Numbers:
- Srinagar to Jammu: Contact Srinagar depot
- Srinagar to Delhi: Special booking numbers available
- Inter-district routes: Contact respective district depots
2. Tourist Services Division Contacts
For tourist buses to destinations like Gulmarg, Pahalgam, Sonmarg, Leh:
Tourist Service Rates (Sample):
- Srinagar to Gulmarg: ₹278 (Non-AC Seating)
- Srinagar to Pahalgam: ₹496 (Non-AC Seating)
- Srinagar to Leh: ₹1076 (Non-AC Seating)
Contact for Tourist Bookings:
- Srinagar Tourist Counter: At main bus stand
- Phone: Available through main helpline 0191-2577475
3. Grievance Redressal Channels
Official Complaint Hierarchy:
- Unit Officer: Contact depot manager where service was availed
- Division Head: If unresolved, contact profit centre head
- General Managers:
- Kashmir Division: 0194-2457301 (GM Ops, Srinagar)
- Jammu Division: 0191-2435262 (GM Ops, Jammu)
- Transport Department: Civil Secretariat contacts for escalation
Grievance Redressal Contacts:
| Designation | Contact | Jurisdiction |
|---|---|---|
| General Manager (Ops) JKSRTC Kashmir | 0194-2457301 | Kashmir Province |
| General Manager (Ops) JKSRTC Jammu | 0191-2435262 | Jammu Province |
| Transport Commissioner | 0191-2476091 (Jammu), 0194-2506686 (Srinagar) | Entire JKSRTC |
4. Driving Training Institute (DTI) Contacts
JKSRTC operates Driving Training Schools with these contacts:
DTI Srinagar (Bemina):
- Principal: Abdul Majid
- Mobile: 9469417789
- Course Fee: Varies by vehicle type (LMV: 15 days course)
DTI Jammu (Rail Head Complex):
- Principal: Sunil Kumar
- Mobile: 9419220766
- Location: Opposite Vaishnavi Dham, Jammu
Courses Offered:
- Light Motor Vehicle: 15-day course
- Medium Commercial Vehicle: 20-day course
- Certification: Enables speedy license processing through Motor Vehicle Department
JKSRTC Regional & District Office Contacts
Kashmir Division Offices:
| Location | Contact | Address Details |
|---|---|---|
| Srinagar Main | 0194-2472436 | M.A. Road, Srinagar |
| Baramulla Depot | Contact via Srinagar HQ | Baramulla Town |
| Anantnag Depot | Local inquiry at station | Anantnag Bus Stand |
| Sopore Depot | Contact Srinagar HQ | Sopore Town |
| Kupwara Depot | Local inquiry | Kupwara Bus Station |
| Pulwama Depot | Contact Srinagar HQ | Pulwama District |
Jammu Division Offices:
| Location | Contact | Address Details |
|---|---|---|
| Jammu Main | 0191-2476290 | Rail Head Complex, Jammu |
| Udhampur Depot | Local inquiry | Udhampur Bus Stand |
| Katra Depot | For Vaishno Devi pilgrims | Katra Bus Station |
| Doda Depot | Contact Jammu HQ | Doda District |
| Kishtwar Depot | Contact Jammu HQ | Kishtwar District |
| Ramban Depot | On Jammu-Srinagar Highway | Ramban Town |
Interstate Services Contacts:
- Delhi Office: Room 330, 3rd Floor, Near Kashmere Gate Metro Station
- Contact: Available through main helpline
- Routes: Srinagar-Delhi, Jammu-Delhi, and other interstate connections
Government Transport Department Contacts
For issues requiring departmental intervention:
Transport Department, Civil Secretariat:
| Officer | Designation | Contact |
|---|---|---|
| Avny Lavasa (IAS) | Administrative Secretary | 0191-2570007 (Jammu), 0194-2506092 (Srinagar) |
| Sh. Musheer Ahmad Mirza | Special Secretary | 9419171052 (Mobile) |
| Sh. Romesh Singh | Director Finance | 9419906564 (Mobile) |
| Mr. Vishesh Paul Mahajan | Transport Commissioner | 0191-2476091 (Jammu), 0194-2506686 (Srinagar) |
Address: Civil Secretariat, Jammu and Kashmir
Online Services & Digital Platforms
Official Websites:
- Main Portal: www.jksrtc.co.in
- Transport Department: transport.jk.gov.in
- Online Booking: RedBus JKSRTC Portal
Digital Services:
- SARTHI Services: For learner’s license and driving license
- VAHAN Services: For vehicle registration and related services
- E-Ticketing: Available for major routes through RedBus
- Mobile App: Check Google Play Store for official apps
Social Media & Public Interface:
- Facebook: JKRTC Jammu (official page)
- Email for Helpdesk: helpdesk.jkrtc@gmail.com
- Public Grievance Portal: Available on JKSRTC website
Emergency & Special Situation Contacts
During Natural Disasters/Road Closures:
- Helpline: 0191-2577475 (24/7 during emergencies)
- Local Depots: Contact nearest depot manager
- Traffic Control: JKSRTC coordinates with traffic police during emergencies
For Stranded Passengers:
- Contact nearest JKSRTC depot
- Use helpline for alternative arrangements
- In remote areas, contact district administration through JKSRTC
Accident & Emergency:
- Medical Emergency: Dial 108 (JK Emergency Services)
- Vehicle Breakdown: Contact nearest depot
- Accident Reporting: Depot manager coordinates with police and insurance
Special Services Contacts
1. Cargo Services:
- Contact: Through local depots
- Services: Parcel booking on passenger buses
- Rates: Available at depot offices
2. Pilgrim Special Services:
- Katra (Vaishno Devi): Special buses from Jammu and other locations
- Amarnath Yatra: Special arrangements during pilgrimage season
- Contact: Katra depot for pilgrim services
3. Student & Concessional Services:
- Student Passes: Available through depot offices
- Concessions: For students, seniors, and special categories
- Documentation: Required proof of eligibility
Practical Tips for Effective Communication
Before Calling/Visiting:
- Have Information Ready: Bus number, route, ticket details if applicable
- Be Specific: Clearly state your issue – booking, complaint, inquiry
- Note References: If following up, have previous complaint numbers
- Timing: Call during office hours for better response
Documentation to Keep:
- Ticket copies (physical or digital)
- Bus number and timing
- Driver/conductor details if available
- Photos/videos for complaint evidence
- Previous communication records
Best Practices:
- Local Depot First: Contact the depot where service originated
- Written Complaints: Email for documented communication
- Escalation Path: Follow unit officer → division head → GM → Commissioner
- Patience: Government offices may have processing times
Warning: Avoid Unofficial Channels & Scams
Red Flags:
- Unofficial Numbers: Any number not listed on official JKSRTC website
- Advance Payment Scams: No JKSRTC official asks for advance payment via phone
- Fake Booking Agents: Use only authorized portals like RedBus or depot counters
- Social Media Scammers: Verify official pages before sharing information
Verification Tips:
- Always check contact details on jksrtc.co.in
- Government emails end with @jk.gov.in or @jksrtc.co.in
- Official staff will provide identification when asked
- Payments are through authorized counters or online portals only
Frequently Asked Questions (FAQ)
Q1: What is JKSRTC’s main helpline number?
A: The primary helpline is 0191-2577475 for general inquiries and complaints.
Q2: How can I book JKSRTC tickets online?
A: Use the RedBus portal: https://www.redbus.in/online-booking/jksrtc
Q3: What are JKSRTC Jammu office contact details?
A: Rail Head Complex, Jammu. Phone: 0191-2476290, 2473245. Email: jksrtc@gmail.com
Q4: How to complain about JKSRTC service?
A: First contact the local depot manager, then escalate to:
- Division GM: 0194-2457301 (Kashmir) / 0191-2435262 (Jammu)
- Transport Commissioner: 0191-2476091
- Civil Secretariat: 0191-2570007
Q5: Does JKSRTC have a Delhi office?
A: Yes, at Room 330, 3rd Floor, Near Kashmere Gate Metro Station, Delhi. Contact via main helpline.
Q6: What are JKSRTC’s tourist bus fares?
A: Sample fares: Srinagar-Gulmarg ₹278, Srinagar-Pahalgam ₹496, Srinagar-Leh ₹1076 (non-AC seating).
Q7: How to contact Driving Training Institute?
A: DTI Srinagar: 9469417789 (Abdul Majid). DTI Jammu: 9419220766 (Sunil Kumar).
Q8: What is JKSRTC’s email address?
A: jksrtc@gmail.com for general queries and helpdesk.jkrtc@gmail.com for helpdesk.
Q9: Are there special buses for pilgrims?
A: Yes, special services for Katra (Vaishno Devi) and during Amarnath Yatra. Contact Katra depot.
Q10: How to check bus schedules?
A: Visit JKSRTC timetable page or contact local depots.
Summary & Key Takeaways
- Primary Helpline: 0191-2577475
- Headquarters: Rail Head Complex, Jammu & M.A. Road, Srinagar
- Online Booking: RedBus JKSRTC Portal
- Grievance Escalation: Depot Manager → Division GM → Transport Commissioner
- Emergency: Contact nearest depot during emergencies
- Official Email: jksrtc@gmail.com
- Driving School: DTI contacts for license training
- Tourist Services: Special counters at major stations
Important: Always verify contacts through official website jksrtc.co.in as details may change. For urgent matters during off-hours, contact the nearest JKSRTC depot directly.
Last Verified: Based on 2026 available data
Note: Government contacts may change with administrative updates. Always check official sources for current information.
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